9.1
Exceptional
From 22 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.8

Meal

8.8

Location

9.5

Service and Facilites

9.0

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Traveler Reviews Hotel Puri Mutiara Sumedang

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Customer reviews
I Made Y. S. P.
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Business
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10.0
/10
Reviewed 1 week(s) ago
This hotel is great, staying for a one-night layover as I needed to continue work nearby. The hotel's surroundings are comfortable, and the food and staff are top-notch. It's worth it for those with a 1-2 day work trip in the Sumedang area.
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Verified Traveler
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Transit
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9.1
/10
Reviewed 4 week(s) ago
The location is strategic, close to Sumedang town square, just walk, the staff are friendly and very helpful 😊
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K***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good service, outstanding location at the center of the city and easy access.
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R***n
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6.9
/10
Reviewed 6 week(s) ago
The hot water shower does not match the room description.
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I***S
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Staycation
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10.0
/10
Reviewed 9 week(s) ago
Staying here, it's not difficult to find food, it's close to Sumedang town square, the location is strategic.
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i***n
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Transit
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8.8
/10
Reviewed 11 week(s) ago
The check-in process is fast, the hotel staff are friendly, but the cleanliness of the rooms needs to be improved.
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R***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The hotel staff were very attentive They didn't make the check-in and check-out process difficult I got breakfast, thank you very much But I didn't, because I was pressed for time I was supposed to leave early in the morning, but it was raining. It finally cleared up, even though it was cloudy, so I skipped breakfast and checked out immediately. The bedroom and bathroom were fine, in my opinion. Thank you very much 🙏
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Yana P.
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10.0
/10
Reviewed 17 week(s) ago
The hotel staff is friendly, the hotel is very strategic, close to public facilities.
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s***i
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Leisure
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10.0
/10
Reviewed 22 week(s) ago
Strategic because it is very close to the town square so it is easy to go for culinary delights
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Accommodation's Reply
30 May 2025
That's right, our property is in the city center near the Sumedang City square, we are waiting for your next visit, I hope you are always healthy, Aamiin.
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R***i
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6.6
/10
Reviewed 23 week(s) ago
the location is very close to Sumedang town square, the hotel staff is friendly, the facilities that are lacking are the mattress can't be used to sleep, you sit on it directly until the wood, the sheets have yellow stains, the pillows are thin, the fan can't look right and left and is dirty, the sink is leaking, the windows are dirty, the TV has all the channels, the picture is good and the sound is also good, turn it on directly by pressing the button on the TV, if via remote it doesn't work, if you order directly full booking you will definitely be directed to order a family room, but if via the application you can get a standard room, hopefully it can be fixed...
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Accommodation's Reply
16 May 2025
Thank you, Ma'am, for resting at our property. Thank you for your suggestions and input as evaluation material for us to always provide the best service, both from our staff and property facilities. We look forward to your next visit, Ma'am. May you always be healthy, Aamiin.
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