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Explore Tru by Hilton Hanoi Station

Traveloka (139)

8.9

Very Good

From 139 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

8.9

Meal

8.4

Location

8.9

Service and Facilites

8.8

People often mention about Tru by Hilton Hanoi Station

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Staff Friendliness (10)

Bedroom (9)

Distance to City Center (8)

Accessibility (8)

Ambiance (8)

Bathroom (8)

Wifi (7)

Check-in/out Time (7)

Hotel Area (7)

Surroundings (6)

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Traveler Reviews Tru by Hilton Hanoi Station

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Customer reviews

P***a

Leisure

9.1

/10

Reviewed 14 week(s) ago

The room size is large, comfortable, and clean. But there is no complimentary tea or coffee in the room, only plain water. The staff can speak English but it is limited, yesterday we had a miscommunication saying early check in at 10 am, but it turned out they meant 12 pm. The breakfast options are VERY LIMITED, not suitable for a 4-star hotel. The location is right in front of Hanoi Train Station so if you get a low floor, you will definitely be noisy from the sound of the train and its horn. We were lucky to get the 17th floor so the noise was only a little audible.

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2 people find it helpful

Accommodation's Reply

24 Feb 2025

Dear JO Thank you for choosing SOJO Hotel Ga HaNoi I would like to apologize for any inconvenience during your stay. This issue has been noted and will be resolved soon. SOJO Hotel Ga HaNoi will examine JO's feedback to improve our services. We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager

Linda S.

Leisure

9.4

/10

Reviewed 15 week(s) ago

Modern minimalist hotel with complete and modern facilities even though the rooms are a bit small

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Accommodation's Reply

16 Feb 2025

Dear JO Thanks JO for choosing SOJO SOJO Hotel Ga Hanoi We sincerely apologize to JO for not having the best experience during this stay. SOJO Hotel brings a difference in rooms, with modern and convenient criteria, from the surprising combination of desk, wardrobe and sink, to unique experiences with panoramic windows – open your eyes to see whole the city; The XL bed is vary comfortable, invested by SOJO with the highest quality materials. Moreover, JO can also control utilities in the room by mobile phone. SOJO understands that each customer will have a different approach and hotel experience. As a new brand, SOJO always listens and develops our products to customers every day. SOJO looks forward to seeing JO again and get good reviews from JO! Best regards, Nguyễn Huy Phú (Ricky) SOJO Hotel Ga HaNoi Manager

T***h

8.5

/10

Reviewed 20 week(s) ago

Clean hotel, beautifully decorated, harmonious layout, polite and enthusiastic staff, helpful when guests need. Convenient location.

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1 people find it helpful

Accommodation's Reply

16 Jan 2025

Hello JO Thank you JO for choosing SOJO Hotel Hanoi Railway Station for this trip. We believe that JO had a great time at SOJO Hotel Hanoi Railway Station We look forward to welcoming JO in the most thoughtful way on your next stay. Best regards, Nguyen Huy Phu (Ricky) Director of SOJO Hotel Hanoi Railway Station

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ThuanThanh

10.0

/10

Reviewed 20 week(s) ago

The staff were very enthusiastic and friendly, the room was clean, tidy and comfortable enough for my husband and I's short trip to a concert. Always love SOJO and will come back to SOJO again if we have the chance to visit Hanoi next time.

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1 people find it helpful

Accommodation's Reply

13 Jan 2025

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Intan R.

10.0

/10

Reviewed 21 week(s) ago

Everything is perfect! They clean up my room everyday and make everything perfect for me. My things those I left in the room is safe because I put it into deposit box. I really enjoyed my 5 nights at Sojo! 💜

2 people find it helpful

Accommodation's Reply

11 Jan 2025

Dear JO Thank you JO for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager

Đ***ỗ

9.4

/10

Reviewed 27 week(s) ago

I'm quite lazy to give a review, the hotel is so good that I have to review it. Except for the room being a bit small (I don't care too much about this), everything else is great, the staff are super nice, the room is beautiful, not in the traditional hotel style, in the smart room style, because it's a smart hotel, the bathroom is very clean, when you step into the room you're satisfied right away. Next time, wherever I go with Sojo, I will definitely book it.

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1 people find it helpful

Accommodation's Reply

30 Nov 2024

Hello JO Thank you JO for choosing SOJO SOJO Hotel Ga Hanoi for this trip. Sorry JO that SOJO did not bring the best experience to JO during this stay. SOJO Hotel offers a difference in rooms, with modern and convenient criteria, from the surprising combination of a desk, wardrobe and sink, to the unique experience with panoramic view windows - overlooking the whole city; the extremely soft XL bed, invested by SOJO with the highest quality materials. Moreover, JO can also control the utilities in the room by phone. SOJO understands that each customer will have a different approach and experience of the hotel. As a new brand, SOJO always listens and develops its products to customers every day. Hope to see JO again soon and SOJO will receive good reviews from JO! Best regards, Nguyen Huy Phu (Ricky) Director of SOJO Hotel Hanoi Railway Station

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Elias V.

Business

9.4

/10

Reviewed 30 week(s) ago

Great experiences when staying in SOJO. This is the 2nd time I decide to visit this place again

3 people find it helpful

Accommodation's Reply

06 Nov 2024

Dear JO Elias Thank you JO Elias for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager

Ngoc M. L.

Staycation

9.7

/10

Reviewed 34 week(s) ago

The hotel is nice and conveniently located. I really like the modern design and amenities in the room (especially the automatic curtains). The staff is friendly and enthusiastic, especially the room attendant who always asks me what I need. However, the breakfast does not have many choices and is not very delicious.

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Accommodation's Reply

09 Oct 2024

Hello JO Ngoc Thank you JO Ngoc for choosing SOJO Hotel Hanoi Railway Station for this trip. We are very sorry that the breakfast was not as you expected. We would like to take note of your comments to improve our service in general and breakfast in particular. Once again, I apologize for any inconvenience caused during JO's experience. We look forward to welcoming JO in the most thoughtful way on your next stay. Best regards, Nguyen Huy Phu (Ricky) Director of SOJO Hotel Hanoi Railway Station

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Nguyen B. T.

Business

8.5

/10

Reviewed 35 week(s) ago

nice location, soft and comfortable bed. Although need to combine to issue red invoice for customers when booking through Traveloka

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1 people find it helpful

Accommodation's Reply

03 Oct 2024

Hello JO Nguyen BT Thank you JO Nguyen BT for choosing SOJO Hotel Hanoi Railway Station for this trip. We believe that JO Nguyen BT had a great time at SOJO Hotel Hanoi Railway Station We look forward to welcoming JO in the most thoughtful way on your next stay. Best regards, Nguyen Huy Phu (Ricky) Director of SOJO Hotel Hanoi Railway Station

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Elias V.

Business

9.4

/10

Reviewed 37 week(s) ago

That 's amazing experience staying at sojo ga Hanoi.

1 people find it helpful

Accommodation's Reply

18 Sep 2024

t***h

Leisure

10.0

/10

Reviewed 39 week(s) ago

Friendly and enthusiastic staff

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1 people find it helpful

Accommodation's Reply

06 Sep 2024

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W***m

Leisure

8.5

/10

Reviewed 44 week(s) ago

I think the TV could be connect with wifi or youtube which will bring the great experience for customers.

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Accommodation's Reply

30 Jul 2024

Dear JO Thank you JO for choosing SOJO Hotel Ga Hanoi We sincerely apologize to JO for not having the best experience during this stay. The services requested by JO have been simplified by SOJO to fit the criteria of "Right - Fit - Suffice" to bring the best experience to customers. SOJO understands that each customer will have a different approach and hotel experience. As a new brand, SOJO always listens and develops our products to customers every day. SOJO looks forward to seeing JO again and get good reviews from JO! Best regards, Nguyễn Huy Phú (Ricky) SOJO Hotel Ga HaNoi Manager

NGUYEN V. T.

8.5

/10

Reviewed 58 week(s) ago

- Địa điểm tốt - Không gian hiện đại - Nhân viên thân thiện - Giá cả phải chăng

3 people find it helpful

Accommodation's Reply

09 May 2024

Hello JO TRUNG Thank you JO TRUNG for choosing SOJO Hotel Hanoi Railway Station for this journey. We believe that JO TRUNG had a wonderful time at SOJO Hotel Ga Hanoi We look forward to welcoming JO in the most thoughtful way during your next stay. Best regards, Nguyen Huy Phu (Ricky) Director of SOJO Hotel Hanoi Railway Station

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Y***a

Staycation

10.0

/10

Reviewed 59 week(s) ago

The hotel is very strategic, the design and interior of the rooms are very unique and modern.

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Accommodation's Reply

19 Apr 2024

Dear JO Y***a Thank you JO Y***a for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager

a***m

10.0

/10

Reviewed 61 week(s) ago

Nice and comfortable, you can play there.

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Accommodation's Reply

06 Apr 2024

NGUYEN V. T.

10.0

/10

Reviewed 65 week(s) ago

Always great to stay with Jo. Room is nice and clean, location is good.

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Accommodation's Reply

26 Mar 2024

Dear JO NGUYEN V. T. Thank you JO NGUYEN V. T. for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager

Hannah T.

5.4

/10

Reviewed 69 week(s) ago

Thiết kế quá nhỏ, không công năng. Nhân viên lễ tân nói chuyện thái độ tệ, nhân viên quầy bar làm sai quy trình nhưng không xin lỗi khách. Dọn phòng dơ Không bao giờ quay lại

1 people find it helpful

Accommodation's Reply

06 Feb 2024

Hello JO Thi Huyen Tran Tran Thank you JO Thi Huyen Tran Tran for choosing SOJO Hotel Hanoi Railway Station for this journey. We are very sorry that our service has not been as you expected. Once again, I apologize for any inconvenience that occurred during JO's experience. We look forward to welcoming JO in the most thoughtful way during your next stay. Best regards, Nguyen Huy Phu (Ricky) Director of SOJO Hotel Hanoi Railway Station

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Francis S. B.

9.7

/10

Reviewed 69 week(s) ago

Best bang for your buck! Hotel is so clean and modern yet very reasonably priced!

1 people find it helpful

Accommodation's Reply

04 Feb 2024

Dear JO Francis Buencamino Thank you JO Francis Buencamino for choosing SOJO Hotel Ga HaNoi We hope you had a wonderful experience at SOJO Hotel Ga HaNoi We wish to give JO the warmest welcome in JO’s next stay. Best regards, Nguyen Huy Phu (Ricky) SOJO Hotel Ga HaNoi Manager

Đức C.

8.5

/10

Reviewed 70 week(s) ago

Trên xả tuyệt với khách sạn sạch sẽ đầy đủ tiện nghi

4 people find it helpful

Accommodation's Reply

02 Feb 2024

Hello JO TRAN Thank you JO TRAN for choosing SOJO Hotel Hanoi Railway Station for this journey. We believe that JO TRAN had a wonderful time at SOJO Hotel Hanoi Railway Station We look forward to welcoming JO in the most thoughtful way during your next stay. Best regards, Nguyen Huy Phu (Ricky) Director of SOJO Hotel Hanoi Railway Station

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Đức C.

9.7

/10

Reviewed 70 week(s) ago

Rất tuyệt vời / sạch sẽ chuyên nghiệp

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Accommodation's Reply

01 Feb 2024

Hello JO TRAN VAN CHINH Thank you JO TRAN VAN CHINH for choosing SOJO Hotel Hanoi Railway Station for this journey. We believe that JO TRAN VAN CHINH had a wonderful time at SOJO Hotel Ga Hanoi We look forward to welcoming JO in the most thoughtful way during your next stay. Best regards, Nguyen Huy Phu (Ricky) Director of SOJO Hotel Hanoi Railway Station

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