5.4
Fair
From 48 reviews
Cleanliness

5.0

Room Comfort

5.0

Service and Facilites

6.4

Traveler Reviews Hylands Hotel

Number of reviews per page
20
40
Top reviews
Craig
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

On arrival, I was told my booking was cancelled “because I never paid” - it was booked as pay on arrival. So she said she’d check and then there was a room anyway… The corridors stink of smoke, the wall was filthy - I really don’t want to know what the white stuff was, judge for yourself. The toilet had a hole it in so leaked over the floor. The shower had less pressure than squirting a bottle of water over yourself, the TV didn’t work. They provide you tea and coffee but no kettle… weird. You have to ask for one. We also had a light in our room that wouldn’t turn off so I had to take the lightbulb out. Again, weird. Looks, let’s be honest, for £55 for the night when Take That were on, it was never going to be great. I was there for 8 hours and if you just need somewhere to lay your head and don’t care about the rest, it’ll “do.” This place needs to just be taken over, given some TLC and I’m sure it would be as great as it (probably was) back in the 70s.
Read More
Antoinette
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Close to where we needed to be,comply bed. Parking is chargeable £8.20-24hrs Says restaurant,but no breakfast served. Loud music going on 1.30am Our door was broken,was told at check in,we was given impression someone was coming to look,no one did. Could not turn the water down to the shower,far too hot,so gave it a miss. Bathroom door did not shut,debris from that door in the bathroom.
Read More
Laura
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very unclean, dirty and wish for a refund
Adrian
icon-
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean enough and spacious room. Parking on site included with plenty of spaces. The building is a little run down but for the price it served the purpose.
Benjamin
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room was clean and tidy the staff was really nice and friendly.
Cheryl
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was a good size with a bath. Only 1 pillow each which was very flat so the next day I asked at reception if I could have another two pillows to be told no they only have enough for two pillows in each room so I said I’m sure not every room is booked out can you please sort 2 pillows she said she will have a word with housekeeping and get them sent up. They never turned up. Also I only drink tapwater with a lot of ice my husband drinks Coke with no ice. I asked for a pint glass with just ice because it was hot, so it would melt quickly. To be told no, she is saving that for people who buy drinks I said I’m buying a can of Coke as well and her answer was your husband doesn’t want Ice with that. Because of the staff, I would not stay here again.
Read More
peter
icon-with Partner
with Partner
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Only two staff for everything ; room wasn’t ready one went off to hoover it , couldn’t park, couldn’t eat as restaurant was closed, no wine left in the bar. Very badly stained carpet, curtains hanging of the rail, bathroom toilet system didn’t fit generally Really bad old & tired Hotel
Julie
icon-with Partner
with Partner
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Very run down hotel needs a lot of attention.
Dave
icon-
2.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The hotel is dirty and needs a lot of work to bring it up to standard, the fire safety is a major concern. I was woken at 00:30hrs by someone banging on my door. And at 04:30 hrs I was woken again by someone knocking on a door in the corridor as the hotel seems to filled with foreign workers who first language is not english.
David
icon-
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The hotel could do with major redecoration. However, it was clean, the staff were friendly and helpful, the wifi was very good, the TV was better than average, the location was great if you need to take a train, parking was free. I did not have breakfast. No complaints.
michelle
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Upon arrival the room was in a very poor condition cigarette burns all over the carpet and bed base.Carpers were filthy and so was the skirtings not fit for a dog to even live in.The hallway up to the room was stinking of fresh cigarette smoke which came into the room we stayed all but five minutes as our little girl and us could not stay there we were refused a refund but we are going to take this much higher as this should not be let out to anyone
Read More
Mike
icon-
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Room fine shower reasonable good value
Pete
2.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

S*ithole
Guy
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Very dirty and not kept to any standard what so ever would never recommend.
Jordan
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Fine hotel for the cost, great value for money
Jayesh
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Hotel was nice, but the rooms are in desperate need of modernisation.
Michael
8.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Comfortable enough and suited my purposes
ryan
icon-
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Friendly,clean,great breakfast,very helpful staff.highly recommended
Ayobami
icon-Business
Business
2.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

There was no hot water, the whole environment dirty. I wish i didnt have to stay there.
Brahim
icon-Leisure
Leisure
2.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Never will I ever go there again bad manement bad place to stay showers don’t work at all. Felt like a crackheads house place stunk of crack a weed. Bed was like sleeping in a brick wall. Floor was like stepping on sand paper that place needs new management new decorations and hole lot of fixing up wasn’t of my money terrible terrible don’t no go there I warn you ‼️‼️‼️‼️
Read More
Number of reviews per page
20
40