Buena atencion

The shower head leaked and I reported it right away. After multiple reminders it was never repaired during my 4 day stay. No wash clothes were offered either.

A bit remote but very nice.

They could do better with the cleaning, some of the staff were not helpful at all, the food is great….but the staff experience need to improve.

Algunas habitaciones ya no tiene la cortina black out

We had a wonderful stay! The hotel feels fresh and modern, and the cleanliness is top-notch. What really stood out, though, was the staff—they were so welcoming and helpful throughout our trip. We’d recommend this place in a heartbeat

Been here many times , never let me down , very kind staff clean rooms , excellent as always

The room needs attention, we received it without towels, the TV was not working right, and the front desk do not answer the calls.

Really enjoyed the stay, Breakfast was great. Only thing was the slightly bumpy 20 min ride to the resort from the main road.

Place was great overall. Pool is very large. The rooms are great, all with balconies facing the ocean and kitchenettes well equipped. There is a little store next to the hotel which is great for snacks and even food to cook in the kitchenettes. Not too expensive either. The staff are nice but not very helpful. I connected with them through WhatsApp and I was then handed off to the “experience manager” who took 3 days to respond and then was not very helpful after that either. We were staying as a surprise for my girlfriend’s birthday, I told the front desk and experience manager via WhatsApp and asked if there was anything small that we could arrange for her birthday. I was presented with only one option which was a very expensive private dinner on the beach. After I said that I couldn’t afford that there was nothing else. No little chocolates on the pillows, no card on the bed, or voucher for a free cocktail. No one even said happy birthday to her when we were checking in or eating dinner in the restaurant on the day. They were there to help when you needed them but they really didn’t seem interested in doing much beyond the bare minimum. (Other than writing happy birthday on the plate after I told them it was her birthday again and ordered dessert). Overall beautiful resort, slightly hard to get to, and average service experience.

Breakfast was ok, and ac was good

Clean, new property. Breakfast sufficient. Restaurant ( only one) for dinner is way overpriced.

Great stay overall. Clean rooms, friendly staff, and a relaxing atmosphere. The restaurant was excellent with fresh, well-prepared food

Excelente opción en Playa Caracol

Great and lovely place!!! The staff was so helpful even when I had some water temperature issues it was a great stay, if you’re looking for activities as a solo traveler maybe try another resort since most of the excursions you need more than 1 person.

nice place to stay

Nice Place for be in family. The area is under construction!!

Nos encantó!

This hotel has a great beach location. Although we couldn't go into the ocean because of jellyfish allegedly. The sea is best for surfing and water sports not so much relaxing. Pools were fine. The rooms were in need of repairs, first room we found mold and they didn't move us until the next day. Second room was better but showers were leaking, air conditioner smelt of mildew. There is only one restaurant and the food was good but the service was slow, the server had to come back many times to re-take our order. Generally staff was friendly. due to the rooms I wouldn't stay here again, I would probably rent an Air B&B in the area instead next time.

Didn't use the spa. Thr air-conditioner was fine