All staff were very friendly at the hotel. On arrival, our room was not ready. We were offered complimentary welcome drinks and a choice of pasta/pizza at the restaurant. This was a kind gesture as due to new rules local places were closing at 9pm. The hotels restaurant stays open until midnight. I had reserved a quadruple room with a pyramid view. On allocation, the room was tiny, sufficient for a two person stay. I checked with reception, and they advised that was all that was available! We were travelling as a family of 2 adults and 2 children. On further checks they advised if I waited another 40 mins they could have another room made for us but did not come with a pyramid view, we committed (lack of choice). The rooms in general are ok, there is a lot of renovation required but at the price you cant really complain. The staff were friendly, the restaurant staff were amazing; the breakfast selection was huge. Lots of good choices for breakfast. Overall, good for the pyramid views but you would be compensating comfort, in my opinion. My kids could not wait until we checked out. Thankfully we only booked a single night.

Good food, large amounts, winderful juice and tea (shai mint is great). Great staff. Missing a mini-safe in the room

I did not get the room I booked. Instead they transferred me to a sister company, in which the price is half of this price. Worst hotel staff ever!

We recently spent 10 nights at the Gaia Pyramids Hotel. As a family of 6, we had 2 quad rooms to ensure there was enough space for us all. Reading other reviews, we were hoping for a nice stay at a reasonable hotel - our expectations were totally blown away. The hotel was absolutely amazing! When it says Pyramid view, they totally mean it, I was not expecting to see the great pyramids literally across the road! Did not get tired of the view whatsoever. The staff, the amenities, everything was amazing. We booked all of our tours via the team at the hotel, they arranged our cars and tour guides (paid for by us of course) but we knew we would trust what they could find for us.

Friendly staff. A special thank you to Tony who served us breakfast each morning, so polite and kind. The room was clean although very noisy due to traffic outside. We were just a short taxi ride from the pyramid main entrance. The hotel would book a taxi when needed. A fantastic break away.

Location is good

Did not receive the room (with balcony overlooking the pyramids) that we booked for well in advance. Was given a room at back of hotel of much lesser value with no change in payment rate!! Staff otherwise friendly. We were offered free meal to compensate. Was extremely disappointing as the hotel was selected for the Room, location and the view.

At first I was disappointed that the room I booked is a bit different from the ones in the Expedia. But after my 2 days , I was so happy . The bedsheets are immaculately clean. Free breakfast is good. Staff super to the max friendly. Complimentary tray of fruits all the time . and I had a very good sleep.

The Gaia Pyramids has an amazing view of the Pyramids and the staff provide the most welcoming and excellent service attending to your needs better than some of the higher end hotels. Shahd, Tony, Ismail made our stay worth staying. However the rooms and location was not a welcoming stay. The hotel is located on a main road and that means beeping horns, cars, lorries and truck noises all day and all night. The windows and doors are not sound proof, the breakfast is ok, but not hot its best to state you want the breakfast to be hot. Alternative breakfasts provided were much more tastier like the traditional Egyptian couscous, (this is not on the menu). There were a number of blackouts due to the electricity meter running out. Upon arrival our room with a view was far too noisy to stay in, the hotel was kind enough to change the room for us, however this was a downgraded room the TV didn't work, the bathroom smelt of sewage water and the there was no view a price we paid for a quieter nights sleep. Unfortunately the noise was this the same. If you are staying for a short stay and want to be near the Grand Egyptian Museum or the Pyramids then Gaia is a potential.

피라미드 뷰가 하나만으로도 갈 이유가 됩니다. 직원들이 엄청 친절해서 즐거운 여행이 되었습니다.

Beautiful view of the pyramids. Staff was exceptional throughout my stay. Clean, friendly, polite and most importantly helpful. I can't say that I've had a better hotel experience in my life. I can say anything bad about my experience.

I love staying here at the Gaia Pyramids. Having travelled a fair bit i can honestly say that here i feel so welcome. Shahd Mena Omar Mazen Rana Ismail Tony Alex Zain Rawan & all the other staff members throughout this hotel do a FANTASTIC job. They are kind & helpful.🏆 There is a roof top restaurant with a decent selection of meals snacks deserts milkshakes & fruit cocktails on the menu. I enjoyed very much dinner with that amazing view while watching the sun go down. The rooms have a fridge & are clean & comfortable. They provide a laundry service here also an ATM machine is very close by as are gift shops & a pharmacy. There is a small gym on the premises also.

Pyramid suite is what we stayed in. Service and staff are helpful and friendly and the rooms is almost unbearable. Elevator is skech. Rooms look good, but do have wear and tear. Rooftop area is nice, but dated. No alcohol here.

The top roof view of the pyramids was uncomparable

When I arrived they did not have a room for me but told me I could not get a refund through then and I had to contact Expedia to do so. I did, Expedia said they could not contact the hotel. I was standing at the desk. I had to find another hotel in the area.

Went to this hotel at 10am dropped off my bags to do a scheduled tour. Once I got back it seems as though they gave our room away. They tried to put us in a sister hotel and make us pay more for a sister property. Hotel is nice but Be Aware!!!

All was excellent from check in to check out. five stars staff on all levels, including drivers, receptionist helpers, and front desk personal. Kudos again to Rana and Merna ahead of all staff. Recommended to all!!

Our check-in was excellent despite being too late at night. Saif and Omar were ready to be receiving us and took care of all. Very professional guys at work. The staff attention couldn't be better, as it was in our three days before. Everybody willing to help all the time, pending on your needs and requirements. Restaurant doing a good job on the top floor with a wonderful view of the Pyramids. Good food and good variety. Again, Rana and Merna went the extra mile to take care of us, thing we appreciate too much. Safe and attentive drivers for transportation from and to the airport. All the best. Honestly. Highly will recommend this hotel to family and friends. Eduardo

Of course the strong point of this hotel is the location, very close to the three pyramids of Giza, which you can watch directly from the hotel terrace and restaurant area on the beautiful top floor. But there is another point even stronger: the staff quality from top to bottom. I need to mention the super excellent attention given to the four of us by Rana, the top supervisor, in contact with us since the very beginning of the reservation day. She organized several tours and airport transportation with Excelent punctuality, and Excelent guides and vehicles, meeting our expectations and requirements. Rana and Merna runs this hotel smoothly and make you feeling like at home anytime. The rest of the staff are all the time pending on your needs and requests. Honestly I don’t think there are other hotels better on this important topic. When it comes to the food and drinks, the hotel has a five star restaurant installed at the top floor, with an amazing view to the pyramids. Kudos to Alex and Tony there for their excellent service. Thanks a lot to Rana for her special and personalized attention all time, all above expectations. I would repeat our visit at anytime in the future, and recommend this property to family and friends. Nothing could be better!!👍👍👍

After being so exited about my room,got to hotel just to know that the room was not available. I didn't get any call or email indicated this so I can make the arrangements.Had to book with another hotel and still in process for a refund cause they don't answer any calls. They had penalty of time to let me know do that the checking was at 2pm and I arrive almost at 8pm