Clean room and really good staff

I booked this hotel online for my father during a very difficult time, as his sister had just passed away. Even without speaking to anyone beforehand, the staff made sure every detail of his stay was taken care of. A special thank‑you to Maryi, who went above and beyond to ensure he felt supported and comfortable the moment he arrived. My father was extremely pleased with the food, the service, and the kindness he received throughout his stay. I would recommend this hotel without hesitation. Truly exceptional service when it mattered most.

Great rooms and good restaurant

Todo excelente

Todo el personal impresionante, desde el vigilante que te recibe que es super amable, las muchachas del front desk, nathaly y el otro muchacho del restaurant, todos son increibles, la camarera super amable tambien, las camas perfectas, Gracias a todos.

Clean room , very responsible staff

Perfect hotel , good personal and very nice attention

Estuvo lento.. el ingreso fue 1 hora tarde

This new hotel is AMAZING in all the extent of the word Hospitality. Super clean, amazing comfortable rooms, the pool is a dream place by itself, the Spa under the magic hands of Sandra's incredible massage is a must go. The most important feature is the Staff. Starting with Luz Acevedo (General Manager) with incredible customer service excellence and most important available to guests concerns, your day starts with an amazing breakfast, usually under the superb attention of Santiago who will make sure your breakfast is an extraordinary experience. He makes you feel a friend of the house. Front desk with Alejandra who will guide you to the best restaurants in town with a smile that will bright your day, and assist immediately with any stay concerns. Jesus, Overseeing the whole operation is kind of a magician resolving everything with kindness a smile and professionalism. Olga in House keeping makes sure your room is perfect and smell like a garden of flowers every day and Yanaira is an incredible young lady that together with Fabian and Faiber, will be there for you at the restaurant (amazing place) to make your experience upgraded to a 5 stars. Of course there is more staff at the hotel and all of them are amazing. if you are ever in Cucuta, Colombia, this hotel is definitely the right place to enjoy your stay. This Hotel has better Guest customer service that some 5 stars hotels. I totally recommend it. Thank you Faranda Collection Hotel Cucuta family for an amazing stay

The room was very clean, modern and well stocked. The staff was very nice and friendly.

Just amazing

Nice hotel with mediterranean restaurant

Everything

Very good place

Excelente

Excelente servicio al cliente , las habitaciones súper lindas limpias y cómodas , la gente del hotel son muy amables , mi siguiente estadía en Cúcuta 100% sería en el mismo hotel

The fan for the shower it wasn't working

Great staff!

⭐️⭐️⭐️⭐️⭐️ Una experiencia excepcional en Faranda Collection Cúcuta Mi estadía en el Hotel Faranda Collection Cúcuta fue maravillosa de principio a fin. Desde la llegada, el personal me atendió con una amabilidad y profesionalismo excepcionales. Siempre dispuestos a ayudar y con una sonrisa, hicieron que me sintiera bienvenida en todo momento. Las habitaciones son modernas, amplias y muy cómodas, con una limpieza impecable y todos los detalles bien cuidados. La piscina tipo jacuzzi es deliciosa perfecta para relajarse y disfrutar un rato tranquiló, y el restaurante ofrece platos exquisitos con un excelente servicio. El desayuno, además, es variado y de gran calidad. La ubicación es ideal, cerca de todo y en una zona segura. En general, el ambiente del hotel transmite elegancia, confort y calidez. Recomiendo el Faranda Collection Cúcuta al 100%. Es el lugar perfecto para descansar, disfrutar y sentirse bien atendido. ¡Definitivamente volveré! 🌟

Amazing placev