The hotel staff is friendly, especially the staff in charge of breakfast. The hotel is very kid-friendly, with plenty of activities like movie time, donut decorating, and a kids' pool. The location is also strategic and easily accessible to the mall. The hotel itself is nice and has a city view. Luckily, my room could see the toll road, which is beautiful at night. The breakfast food is also delicious and varied. I even got complimentary food for breakfast two days in a row 👍

The hotel staff are very friendly and full of smiles, excellent service.

Thank you, the hotel is comfortable and nice. The staff is nice, friendly, and helpful. The breakfast food is quite good, with a decent variety. The pool is quite large, cool, and has lots of trees, and is open until 8 p.m. I requested birthday decorations for my 11-year-old son. The staff was very helpful, responsive, and willing to accommodate our requests. When my son saw the room, he was super happy to see the beautiful decor. One day, he will come back again.

Appreciate the request, it arrived ready, no need to wait any longer.

All the staff were friendly, I had a pillow that was a bit smelly but they immediately responded and replaced it.

First stay... Very nice hotel. Staff are wonderful, breakfast is very good and a lot of variety especially some food is made fresh on order, rooms are the best, clean and there is a steamer provided 👍

It was a great stay here

All the hotel staff are friendly, all the rooms are comfortable and the hotel building, especially the lobby, is very luxurious, with lots of photo spots.

The hotel's strategic location and staff service are very friendly and helpful to hotel guests.

I stayed here for just one night on March 27 with my extended family for a little staycation. We booked five rooms in total. Everything went really well and the experience was genuinely satisfying from start to finish. The rooms were comfortable, and the overall service made our stay feel easy and enjoyable. Breakfast was also really good, with plenty of options and great taste. Overall, Four Points Bekasi is definitely a place I’d come back to.

Tasty breakfast & beautiful lobby view

It was a very pleasant experience staying at Four Points By Sheraton Bekasi, the rooms and hotel area were very clean, the staff were also friendly, access to the mall too, next time if we have the fortune we want to stay here again, thank you.

Awesome, new building on the 35th floor, quite a nice location below Pakuwon Mall

The rooms are spacious and comfortable. The staff is friendly, and the breakfast is delicious, with perhaps more variety.

This is my fourth stay and everything was very satisfying and access to the mall is really easy, it's really cool...😍❤️👍

The hotel is clean, comfortable, has complete facilities, and all the food is delicious.

Friendly staff, active and responsive room cleaning service, thank you Mas Umar for your great help at level 28 accommodation.

I would like to take a moment to share my appreciation for Sany from the Concierge team. During my stay, he was very friendly, attentive, and genuinely willing to assist. He shared information about Jakarta enthusiastically and made a positive impression with his warm attitude and helpful spirit. He even brought me to each floor of the hotel that provide facilities. It's so wonderful! Although I understand that he is currently working as a daily staff member, I truly believe he has great potential and would be a valuable asset as a permanent member of your team. His dedication and positive energy reflect well on your establishment. Not to forget Ms. Allika from botanique lounge, she is professionally attentive and very kind suggesting menu on the evening time. She also explained to me what each course on the menu is about and how it will be served later, especially when I have certain allergies to be taken care of. I know it is super hotel procedure for them, but this is what hotel is able to provide to their guest, which is to feel safe, secure, happy, and enjoy during stay (feel just like home). The fish and chips is amazing just to fill up my hungry stomach. From the moment I dove into the plate until I finished my dishes, Ms. Allika has shown her care towards me because my water is always finished. She always makes sure that I didn't choke myself during enjoying the dish. She also has shown the best hospitality service among the F&B team when I need to ask where is the money changer nearby. Her knowledge is exceptional! I hope the management team could acknowledge these 2 staff and give them credit as my appreciation towards them. I know how operational teams struggled. FYI, I stayed for 2 nights only, but since I work in hospitality as well, I can say that these 2 staff is SUPERR!! I can't believe if they are not around in the well-known hotel brand. Indeed

Friendly and helpful staff, good access, comfortable rooms, very good facilities

The hotel's location in the city center and access to shopping centers is very good.