Sans Hotel Harapan Indah

Explore Sans Hotel Harapan Indah
8.0
Very Good
From 65 reviews
Provided by travelers on
Cleanliness

7.2

Room Comfort

7.4

Meal

7.8

Location

7.9

Service and Facilites

7.2

People often mention about Sans Hotel Harapan Indah
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Bathroom (3)
Surroundings (2)
Ambiance (2)
Hotel Area (2)
Staff Friendliness (1)
Room Space (1)
Soundproof (1)
Bedroom (1)
In-room Dining (1)
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Traveler Reviews Sans Hotel Harapan Indah

Number of reviews per page
20
40
Customer reviews
I***a
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8.2
/10
Reviewed 1 week(s) ago
No towels provided and the signal is poor.
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Zahin A.
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8.2
/10
Reviewed 3 week(s) ago
The hotel staff was friendly, but the room wasn't very comfortable. The sheets were old, the pillows were flat, and it smelled a bit off.
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L***i
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5.0
/10
Reviewed 6 week(s) ago
Judge for yourself.... not a hotel for business.
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I***n
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7.5
/10
Reviewed 8 week(s) ago
Almost everything is really dirty inside and outside the room, the lobby is so dirty, oh my gosh.
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1 people find it helpful
D***i
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10.0
/10
Reviewed 8 week(s) ago
Very comfortable and pleasant, the staff are very friendly and polite. The place is clean.
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D***i
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8.6
/10
Reviewed 10 week(s) ago
The bathrooms were a little less than clean, with no soap or bottled water provided. The TVs also couldn't be used to watch Netflix.
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1 people find it helpful
E***a
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5.3
/10
Reviewed 13 week(s) ago
Bad experience! Check-in was slow, the room hadn't been cleaned yet, so we had to wait. Amenities like old towels were provided, but they had to be requested and ironed first. Mineral water had to be requested before being provided. The sheets looked unclean, with lingering stains, and the pillows smelled bad, even though they had only been sprayed with freshener. The liquid soap dispenser was also broken.
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R***a
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6.2
/10
Reviewed 17 week(s) ago
I only had one impromptu stay at this hotel. It was already overpriced, at almost 300,000 Rupiah, and it wasn't worth the price. I couldn't sleep, and I checked out in the morning :(
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4 people find it helpful
Asma
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5.3
/10
Reviewed 19 week(s) ago
There were no towels in the room. We asked for them, but they were only promised. No towels were provided until check-out.
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1 people find it helpful
J***o
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6.5
/10
Reviewed 23 week(s) ago
There were no towels, the mattress was hard, the toilet flush didn't work.
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Reka h.
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10.0
/10
Reviewed 32 week(s) ago
Mantap top markotop is the best
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2 people find it helpful
GARVIchan
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8.5
/10
Reviewed 36 week(s) ago
The toilet seat has a problem with the faucet, the internet keeps disconnecting, everything else is fine
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1 people find it helpful
E***h
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5.4
/10
Reviewed 39 week(s) ago
The bedsheets were dirty, it was obvious that someone had used them but they were only tidied up, not cleaned, the dirty floor was not swept, let alone mopped, there were lots of footprints, the room had no windows, the bathroom drain was clogged, the water pooled and entered the room and flowed under the TV, in the morning when we wanted to take a shower there was no water, just after 2 people had taken a shower the water was already gone, how come in the morning the water had run out before 6, the receptionist said the water had just been filled, even though we had to check out early in the morning to attend a family funeral, and we stayed on Thursday night, not on the weekend, so what were the hotel staff doing ...... I really regret staying here
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4 people find it helpful
Tommy W.
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5.4
/10
Reviewed 41 week(s) ago
Got room number 12, my family and I were still sleeping until we were startled awake by the noise, probably from the staff. They should have known there were guests, so they could have better ensured the comfort of their guests or at least use soundproofing in the room. And the cleanliness of the bathroom, oh my, who is super disgusted, was quite disgusted by the condition of the yellow floor. And the bottom of the toilet was yellow, as if it hadn't been scrubbed.
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2 people find it helpful
F***i
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Transit
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8.2
/10
Reviewed 47 week(s) ago
Comfortable, the staff is nice, the AC is also cold, very worth it for the affordable price.
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1 people find it helpful
B***n
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8.5
/10
Reviewed 51 week(s) ago
Affordable price... It's worth the price and the CS is friendly.
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1 people find it helpful
e***s
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10.0
/10
Reviewed 52 week(s) ago
Friendly hotel staff, good service.
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m***d
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5.0
/10
Reviewed 54 week(s) ago
just ordinary even though the price is quite expensive
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1 people find it helpful
F***i
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9.1
/10
Reviewed 59 week(s) ago
The hotel staff is friendly and kind.. only lacking toiletries such as soap, toothbrushes and small towels.
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4 people find it helpful
R***a
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5.4
/10
Reviewed 61 week(s) ago
The receptionist was not friendly, the room was dirty and not suitable for resting.
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1 people find it helpful
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