Overall Ratings & Reviews Wynwood House España

Location was great, safe to walk around to many different places. The property was good and safe as well, however the service and communication with the property was poor. We were not able to check in until after 2pm even though we paid extra for a 12pm check in. After communicating this to the property, I was told that they were just making sure everything was ok. When it was clear that she was still cleaning. There was not enough hot water to shower, only enough for about a 3-4min shower, we had to split our shower times throughout the day and night, there was not enough toilet paper or towels or enough light to illuminate the rooms. We had to use our cell phone flashlight once it was dark outside. Walls are very thin so you can hear everything that is happening outside, but that was not a big issue for us as we were already expecting that from reading previous reviews.

To start, the airport transfer never showed up. After they finally responded, we waited an hour for someone to arrive. He had no idea how to get around the airport, and wanted us to wander the airport to come find him. He also only had a compact sedan when I paid for an SUV as I had six bags. We took a cab. We arrived at an apartment with a leaking shower, broken coffee maker, broken iron, no latch on the exterior door (in CDMX!) and sewage smell from the drains. I had to barricade the balcony door with a broomstick, pour a bottle of detergent and water down the sink, and burned scented candles for days just to hold back sewage smell (and my own vomit). It took two weeks to get those issues fixed. The cleaners (an extra charge) never came on time and argued every time I refused to let them in on the wrong days (I was working and could not let them in). I spent a month there because everything else nearby was full. They sent me to multiple other buildings as alternatives that were even worse. They didn’t tell security at those buildings I was coming though, so I had to wait in the rain for half an hour for them to let me in. If you want to fix anything, the company does nothing. I had to threaten to contact the ministry of tourism for CDMX (who was conveniently located across the park!) before anything was done. Never, ever, stay with this company. The unit was bad. Their lack of interest to fix it was disgusting. Location was great. Dogs at Parque España were a delight.

Great place, well worth the visit

We are a family of 4. PRO: location, easy to find breakfast/lunch/dinner/bakery. has an elevator. has a balcony. easy to catch an uber. decor is minimal. contact was via Whatsapp and seemed responsive. a pair of earplugs were provided. CON: location, can be noisy in front of the dog park. trash pick up is loud and stops right in front of the property. will hear any honking/traffic. elevator is slow. balcony has a chair not made for lounging on the balcony. can use a fresh coat of paint and a good wipe down of the walls and baseboards - i'm not fond of seeing any stains, especially in the bathroom/backsplash sink. likely not meant to lounge in the apartment but mainly for sleeping. we stayed 6 nights and our towels were never changed (you need to pay $20 extra) and no maid service(no extra toilet paper). no front desk/in-person, contact only via Whatsapp. Toilet did not work on 2nd day, had to wait 2-3 hours for service.

The apartment was nice and large, with a fully functional kitchen, which is always a must for us. The staff was very responsive whenever I had an inquiry. The area around the apartment is incredible. Tons of dining options within walking distance, a beautiful park across the street and another a few blocks away. Would definitely stay here again.