Happy to stay in here. The room is quite large even for 6 people (4 adults and 2 children). They have a portable electric stove and cooking utensils so you can cook inside. Their pool is also kid-friendly, they have a water fountain/sprinkler and a jacuzzi on top of the building. So you can swim while gazing through the whole city.

If you are in Penang for health tourism, this could be one of the good options to stay. The service apartment is close to hospitals and surrounded by restaurants and supermarkets. The downside is that the walls are quite thin, so you might hear someone talking in the corridor, noises from other rooms, and outside noise.

A serviced apartment with daily cleaning. During our stay, the rooms were lovely, with one king bed and one queen bed. Very satisfying. Highly recommended, and I'd stay here again.

The staff were friendly and helpful, and check-in only took 5 minutes. However, the most important concern was the elevator service, which only had four. Each time we used the elevator, we had to wait 20-30 minutes, especially to get to our room's floor. We had to wait in a long line to get on the elevator, and the same thing happened to the lobby. The elevator area was often crowded with guests from the upper floors, so to get a seat and get off, I sometimes had to go up to the upper floor first and then down to the lobby. And the elevator floor was often wet, as guests who had finished swimming on the rooftop might still be wet when they went down to their rooms. This made the elevator floor very wet and slippery. You must specify/request daily room cleaning service upon check-in. If you don't request it, your room will not be cleaned by housekeeping.

I don't know what to say, but everything is upside down. Arrived here at 4 o'clock hoping to check in as usual, but after arriving, only God knows it was too crowded with guests who were mostly non-Malaysian. It's just too much, and don't let me start with the elevator situation. I have to wait 30 minutes to get an empty lift because most of them are super packed. The security guard on level 36 is so rude. Fire him and fix the whole thing just because I'm a young guest (teen). Don't be mean... I paid full price to check in, bruh.

Good location, clean & comfort

The staff was friendly & helpful. We enjoyed our stay here.

Good place, good location, good price... excellent 👍

It is a service apartment. Just recently opened in Dec 2025. The reception area was good and the check-in staff was very professional. The check-in process was done in less than 5 minutes. The room was big and new which we could tell by the strong smell from the furniture the moment we opened the room door. We opened the balcony door and all windows to get rid of the smell, which worked quite well. The smell was gone in 15 mins. Free car parking during the stay. Very convenient, just need to waive the room access card which has the room number to the security guard at the car park gantry. The only cons during our stay was the lift waiting time. There were only 4 guest lift and 1 service lift serving the entire 36 storey building, most floors have 17 rooms. Each lift can fit 10 persons or so, without luggages. With luggages it is even less people. When the occupancy is 60% or beyond, easily 1500 guests will be served by these lift. We waited for 20 minutes trying to get on a guest lift to check out to no avail. We ended up using the service lift, had to get into a lift which was going up, and only reached the car park level 5 after 10 minutes (the lift stopped at quite a few levels). In total 30 minutes just to reach the car park. If the lift situation can be improved this is a good place to stay.