Verified Traveler
Leisure
6.0
/10
Reviewed 4 week(s) ago
There is no villa guard, we entered like thieves, took the key ourselves, it was dark, the entrance road was bad... Not recommended.
See original
Find this review helpful?
Accommodation's Reply
29 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. I am very sorry to hear that your experience upon arrival did not meet your expectations and left you feeling uncomfortable. We understand the importance of a smooth check-in process, adequate lighting, and convenient access, especially after a long journey. Please rest assured that we are working on improving the key collection process and entrance lighting to provide a warmer and smoother welcome for you in the future. Regarding the access road, we are coordinating with our neighboring villas to repair approximately 4-6 meters of unpaved road and are considering appropriate repair options as soon as possible. We greatly appreciate your feedback, as it helps us improve the quality of the customer experience. We hope you will give us the opportunity to provide you with an even better stay in the future. Sincerely, The Management, D'Muarra Studio Villas
See original


