I stay here every weekdays and the staffs treat me like family. They are friendly, responsible, respectful and helpful. I like this hotel. The location is very strategic, near Aeon Mall, Lotus and Matahari store, and also banks. The only regret is that the hotel doesn't has elevator which makes guests need to climb stair to higher floor. Do install elevator because it's good for business growth. I can see the hotel has many guests but without elevator will make customer think twice to stay for second time. On my last visit I can see many old people stay at the hotel and also a mother with special needs child. The hotel really needs the elevator. Hotel owner, please consider. Thank you.