The room had a lovely view, right on the beach. Unfortunately, bright lights on the balcony remained on all night and there was no switch to turn them off. Instructions for the safe lock were left for guests, however they were inaccurate and we needed to ask reception to demonstrate the correct procedure. New instructions need to be provided. We found the rule that no “outside” food or drink could be consumed in our room was overly strict. We checked out a day early because our experience of Holbox did not reflect what we’d seen in online reviews. This tiny island is overrun with tourists and ATVs and the infrastructure needed to support this is not present. The local government should put caps on tourist traffic to the island. Garbage collection seems nonexistent and empty lots are used instead. Prices are very high in all restaurants.

Staff extra friendly and helpful. Beach front property. Water cooler in office, readily accessible. Clean crisp white sheets

Beautiful location, amazing staff, great private beach with fantastic sunsets!

Nice hotel very quite

Todo muy bien,solo el servicio de los meseros incluyendo a todos,van te sirven y te dejan olvidado hasta que tú te paras y pides más café cuando sirven la mesa de a lado o toman órdenes nunca levantan la mirada ni voltean al rededor,para ver si algún cliente necesita algo,muy poco sonrien al cliente, favor de dar una buena retroalimentación.gracias.

We loved our stay at Hau. Staff were friendly and accommodating. The included breakfast wasn’t that great, but they have other options that they charge. Beach was perfect and although it seemed possible, but walking into downtown was impossible via beach or the road. The roads were flooded and there’s many barriers on the beach. Still a great location and loved having access to Spirit rooftop pool and restaurant. The perfect getaway for a couple!

Great place!!!

We liked the restaurant and the private beach

Great cocktails and food. Very clean and cute. Staff was very friendly.

Nice, beachfront property. But it is really quite far from the center, around 30-40 walk.

Love that it is located right on the beach. The pools are tiny but why swim in the pool when you have the beautiful ocean right there? The food was excellent. Felt safe and overall a great experience

Everything was amazing, special mention to Emanuel at the reception who was great with everything especially with the excursions

Service needs work. I’d feel better going with the flow if I hadn’t been paying so much. Our family of 4 stayed in the “deluxe suite” which had a pull-out couch for our pre-teens. We were initially provided no bedding for the couch and not enough towels. Had to request these items multiple times before receiving them. They never replaced our towels—bath mat was soiled and beach towels were gross after three days. The suite is also located right at the entrance/office and staff would have loud conversations right at our window early in the morning. The noise from maintenance issues was also disruptive. One night someone was sawing into concrete until after 9pm. They were also doing construction work during dinner on Valentine’s Day. Restaurant servers desperately need training—like the servers had never eaten a meal before or had coffee, not bringing utensils or sugar/milk to the table until everything had gotten cold. It was essentially self-serve if you wanted these items. They would be well advised to invest in some fans at the restaurant, as the wasp situation at breakfast was out of control. One woman got stung on the mouth while she was having her breakfast. We ended up taking our food to our room after that. The negatives aside, we loved the setting. The food at the restaurant was surprisingly, consistently good. The beach is small, but quiet and a great place to take in the sunsets. Facilities were clean.

It was a great experience.

Average hotel, rooms are okay, the location isn’t the best, seems to focus on US clients with their “continental” breakfast

Great view, amazing staff, really worth the price!

Beautiful location and friendly staff but the breakfast is terrible and there are better places to stay for the same or better price. We are a family of four who took a luxury suite. The sofa bed was very uncomfortable and only suitable for small children. The room was small and not a suite.

Good .a/c could stay on longer than intermittent

Beautiful property on the beach. Quiet at night.

This was our second time in Holbox, for our honeymoon and wanted to stay somewhere a bit fancier, this was not that. Check in was frustrating, asked for an upper level ocean view and got an extremely obstructed view. The room had mold on the bathmat so we showered without it on the rough cement floor. Never could have more then 5 minutes of hot water, could barely wash my hair without freezing. AC and fridge and tv amenities worked good and were nice to have. Cleaners were quick and efficient. Our room was located by the beach club which was very loud. Could hear the music until 9 or 10pm and as early as 7am. There was always some kind of banging during the night. Beds were extremely hard and even harder pillows. Breakfast was just fruit, a hard piece of toast, a cookie, granola and a tiny bowl of yogurt, if you wanted eggs it is extra, which were very bland. We went elsewhere for breakfast most mornings. We ate a few times at the restaurant Fragata, they didnt have sushi available most days. Small portions for the price and pretty bland. The drinks however were great, especially the Margheritas. The beach was pretty clean, the lounge pills were very comfortable and well taken care of. Property was kept clean. Staff could be a littler more friendly and attentive. Pretty disappointed in our stay especially for our honeymoon.