Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your perfect 10.0 rating and positive review for Front One Mesir Surabaya. Alhamdulillah, we are delighted to know that you were satisfied with our friendly service, especially during the rather hectic check-in process. We remain committed to providing friendly, responsive, and comfortable service to all our guests, even in busy hotel conditions. Your compliments motivate our entire team to continue striving for the best possible service. We hope to welcome you back on your next visit to Front One Mesir Surabaya. Wassalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your perfect 10.0 rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted that you were satisfied with your stay with us. Your compliment about "affordable price without compromising quality" is a source of pride and motivation for us to strive to provide high-quality rooms, facilities, and services that meet the needs and expectations of all our guests. Thank you for your trust. We hope to welcome you back for your next stay, and wish you an even more comfortable and memorable experience. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your perfect 10.0 rating and positive review for Front One Mesir Surabaya. Alhamdulillah, we are delighted to know that you were satisfied with our service, especially the friendliness, politeness, and responsiveness of our staff throughout your stay. Your compliments motivate our entire team to strive to provide friendly, professional, and responsive service to all guests. We hope to welcome you back on your next visit to Front One Mesir Surabaya. Wassalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your perfect 10.0 rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to know that you were satisfied with the cleanliness of the hotel, the friendliness of the staff, and the reasonable price. This compliment motivates our entire team to strive to maintain the highest standards of cleanliness and provide the best service to all our guests. We hope to welcome you back again for an even more comfortable and memorable stay. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Mr./Ms. Shiva, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you for your review and sharing your experience during your stay at Front One Hotel Mesir Surabaya. We apologize for the inconvenience you experienced regarding the malfunctioning air conditioning in your room. We also apologize that the handling of your complaint did not meet your expectations, particularly concerning communication and follow-up from our team. Your feedback is very important to us as we are evaluating our team's response to guest complaints. Going forward, we will ensure that all complaints are handled with better communication, appropriate apologies, and more comprehensive solutions, including room changes if circumstances permit. Thank you for your feedback. We hope to welcome you back again and provide you with a better stay. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your 9.7 rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are pleased to know that our hotel's location is ideal for exploring northern Surabaya, as well as providing convenient access to Surabaya Old Town. Thank you for your trust and recommendation. We hope to welcome you back again for an even more comfortable and memorable stay. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you for your 8.2 rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to hear that you were comfortable during your stay, especially with the clean, fragrant, and comfortable rooms. This compliment motivates us to continue striving to maintain the quality of cleanliness and comfort at our hotel. We hope to welcome you back on your next stay and provide you with an even better experience. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your 9.4 rating and positive review for Front One Mesir Surabaya. Alhamdulillah, we are pleased to know that you felt comfortable and satisfied with the cleanliness of the hotel, as well as the reasonable price. We strive to provide a comfortable stay experience with quality services and facilities that meet the needs of all our guests. Thank you for your trust. We hope to welcome you back again on your next visit to Front One Mesir Surabaya. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your perfect 10.0 rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to know that you felt comfortable during your stay and considered the experience worthwhile for the price offered. Your satisfaction motivates us to strive to provide the best quality rooms, facilities, and services at competitive prices. We hope to welcome you back again for an even more comfortable and memorable stay. Wassalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Mr. Gilda H.M.R., Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your 8.8 rating and positive review for Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to know that you were satisfied with the service and friendliness of the hotel staff throughout your stay. Your compliments motivate our entire team to strive to provide the friendliest, most professional, and best service to all our guests. We hope to welcome you back again for an even more comfortable and memorable stay. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Mr. Darum S., Greetings. Thank you for sharing your experience and feedback during your stay at FrontOne Hotel Mesir Surabaya. We apologize for the inconvenience and concern you experienced regarding the room entry by the waiter. We understand that guest privacy and security are paramount. For this incident, we will conduct an internal investigation and evaluation, including reviewing our room entry procedures and confirming with the relevant teams our standard operating procedures (SOPs) and guest etiquette. We regret that your response to your dissatisfaction appeared dismissive. This is concerning for us, as all guest feedback should be heard and handled with a professional and courteous attitude. Thank you for your information; this feedback is crucial to our evaluation to improve our SOP implementation, maintain guest privacy, and prevent similar incidents from happening again. Sincerely, General Manager, FrontOne Hotel Mesir Surabaya

Dear Mr. Holilur R., Assalamu alaikum wa rahmatullah wa barakatuh. Thank you for sharing your experience staying at Front One Hotel Mesir Surabaya. We apologize for the inconvenience you experienced during check-in, particularly the lack of staff at the reception counter, requiring you to seek assistance from security personnel to contact staff. We understand that waiting for up to 30 minutes is not an experience a guest should have, especially on their first visit. We will seriously follow up on this matter with our front desk team to assess the availability and security of the reception area to ensure that staff are always readily available to assist and serve guests quickly. Thank you for your feedback. This comments are valuable evaluation data for us to improve the discipline, responsiveness, and quality of our front desk service in the future. We hope to have the opportunity to provide you with a better stay experience on your next visit. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Gentlemen/Ladies, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you very much for your excellent review and rating for Front One Mesir Surabaya. Alhamdulillah, we are delighted to know that you felt comfortable during your stay and received a warm welcome from all of our team. Your feedback is very meaningful to us. We are also pleased to know that you plan to stay with us again when you visit Surabaya. We look forward to seeing you again on your next visit. We hope to continue providing you with a comfortable and memorable stay. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh, We sincerely thank you for your excellent rating and positive feedback regarding Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to know that the service of our hotel staff created a wonderful impression during your stay. This appreciation is a great encouragement to our entire team in continuing to provide friendly, professional, and dedicated service. We hope to welcome you back on your next visit for an even more memorable stay. Wassalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh, We sincerely thank you for your excellent review and appreciation of Front One Hotel Mesir Surabaya. Alhamdulillah, we are delighted to hear that you were satisfied with the facilities, the friendliness of our staff, and the food we served during your stay. This praise motivates our entire team to strive to maintain the quality of our facilities, services, and food to always provide the best possible experience for all our guests. We hope to welcome you back on your next visit for an even better experience. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh, Thank you for your feedback regarding the in-room amenities during your stay at Front One Mesir Surabaya. We apologize for the inconvenience caused by the bathroom door not locking properly, which certainly did not meet the standards of comfort and safety we expect. We have noted this feedback and will forward it to the relevant department for investigation and to ensure that the in-room amenities are functioning correctly again. Thank you for your attention and suggestion. We hope to have the opportunity to provide you with a more comfortable stay on your next visit. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you for your review and rating of Front One Mesir Surabaya. Alhamdulillah, we are pleased to hear that you were satisfied with the condition of your room and cleanliness during your stay. However, we regret that the breakfast experience, especially in terms of taste, did not meet your expectations. Your feedback regarding the taste of the breakfast is very important to us, and we will share it with our food and beverage and kitchen team to use as feedback in our evaluation to improve the quality and consistency of the menu we serve. We hope to have the opportunity to welcome you again and provide you with a better stay experience, including breakfast. Wassalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Mesir Surabaya

Dear Valued Guest, Assalamu alaikum wa rahmatullah wa barakatuh. Thank you for your excellent rating and feedback for Front One Hotel Mesir Surabaya. We apologize for the inconvenience related to the slow Wi-Fi connection at night and the limited TV channel selection. Although you gave us a perfect 10, this feedback remains important to us. We will forward this to the relevant team for evaluation, particularly regarding the stability of the Wi-Fi network at night and the variety of TV channels available in the rooms. Thank you for your feedback. We hope to provide you with an even more comfortable and enjoyable stay on your next visit. Assalamu alaikum wa rahmatullah wa barakatuh. Sincerely, General Manager, Front One Hotel Mesir Surabaya