9.1
Exceptional
From 38 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.5

Location

9.3

Service and Facilites

8.8

People often mention about Una Hotel
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Family Friendly (2)
Ambiance (2)
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Traveler Reviews Una Hotel

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Customer reviews
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dimas p. n.
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10.0
/10
Reviewed 5 day(s) ago
The hotel is highly recommended. A new experience with a Japanese feel.
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N***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 day(s) ago
Clean, comfortable, strategic location.
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Anggun M. S.
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Leisure
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9.4
/10
Reviewed 2 week(s) ago
The staff was very friendly during check-in and check-out. My kids were given milk cartons. The place is really nice, clean, tidy, and all the facilities are working well. Definitely a plus, I'll stay here again next time ❤️
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is clean and very comfortable, the breakfast is delicious, the hot water works, and the air conditioning is very cold. But if you want a bigger room, just get a deluxe room 😍
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Rezki A. S.
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9.7
/10
Reviewed 3 week(s) ago
Comfortable and pleasant, close to shopping and dining.
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1 people find it helpful
F***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
A unique hotel, but the comfort exceeded expectations. The rooms are compact, but the layout is very efficient 🩵
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1 people find it helpful
S***x
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Una managed to provide a truly memorable stay. The hotel's design is modern and aesthetic, the service is friendly and professional, and the entire stay was incredibly comfortable. Honestly, I didn't expect a hotel of this quality to be so affordable. Highly recommended for anyone seeking a special stay at an excellent value.
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andre s.
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10.0
/10
Reviewed 3 week(s) ago
The hotel is clean and has a beautiful, modern interior design. The room was comfortable with a soft bed, cool air conditioning, and the staff was friendly, responsive, and very helpful during my stay, as I was from out of town. The location is also strategic. The Sederhana restaurant is right in front of the hotel. I'll definitely stop by again next time I'm in Bengkulu.
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andre s.
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10.0
/10
Reviewed 3 week(s) ago
It's so comfortable here. I brought the kids, and they were all happy. The location is very strategic.
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Tarnandoete
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5.0
/10
Reviewed 4 week(s) ago
The hot water was cut off, and my laptop got wet because their ceiling leaked, and they didn't take responsibility. Management is unreachable and arrogant, even though it's their fault. This hotel has indeed been deceptive. Originally, it was a shophouse converted into a hotel; don't trust the building's appearance, as it's just a design or artificial intelligence.
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1 people find it helpful
A***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The room is small, and there's no elevator yet. Overall, it's pretty good.
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1 people find it helpful
H***u
icon-Leisure
Leisure
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8.6
/10
Reviewed 6 week(s) ago
Overall, the hotel is good, the building is still new. The price is also affordable. We booked a standard loft. It was enough for 4 people, but the room was a bit cramped. However, for a standard room, you can't expect much more. Improvements that need to be made to improve the quality: The bathroom glass needs sandblasting to maintain privacy. There is a curtain that can be raised and lowered, but it is inefficient because you have to raise and lower the curtain every time you use it. When the curtain is closed, it blocks the place to put towels, so maybe a wall hanger should be added. Security service also needs improvement. When we were about to enter, he was seen busy playing with his cellphone, and did not take the initiative to open the door.
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2 people find it helpful
A***D
icon-Transit
Transit
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8.8
/10
Reviewed 11 week(s) ago
Very comfortable and clean. Good stay for a short vacay or transit.
2 people find it helpful
y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Comfortable, aesthetic, small but functional hotel. Good food.
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n***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel is really nice and modern... Clean, the service is great ❤️ I want to come here again.
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