Friendly staff, good facilities.

The highlight was the breakfast buffet; Mercure is definitely one of the top 3 places for breakfast buffets in Da Lat (in my opinion, the other two are Mơ Stay Resort and Golden Sun). The pastry counter and bread were incredibly delicious and varied, the chicken and beef pho was great, with walnuts, fig jam, apricots, various cheeses, and the dining area was beautiful and romantic. 10/10 The reception staff were lovely and attentive. 10/10 We received a room at the end of the villa row, with no view except for trees outside the window and the wall, and some construction work was underway nearby. Another room had a flimsy toilet door that kept slamming shut. At that price point, there was no bathtub, and some electrical outlets worked while others didn't. The hotel should do more thorough maintenance checks. Overall, the experience wasn't worth the price. 7-8/10 The worst was the electric buggy; calling for it always resulted in being told to wait, and the wait was so long that even walking to the buggy didn't get us there.

The resort is beautifully designed, and the breakfast buffet is decent, though not as varied as other resorts in the same price range. The staff are friendly and enthusiastic, and the interior is decorated in a neoclassical style 💗 I would definitely return if I have the chance!

The hotel is centrally located and spacious, with various grounds, a swimming pool, gym, classic car park, and even a spa. It's a shame I didn't get a chance to visit the cafe next to Mercure. The staff carried my luggage right up to my room, even though my villa had two flights of stairs – very nice and professional. Definitely worth a visit.

Everything was great, a wonderful experience.

Very gentle staff and beautiful view

I was very satisfied with my stay here. The room was clean, the space was beautiful and quiet. The staff were extremely nice, attentive and proactive. The service was better than expected. Will definitely come back!

Clean and beautiful room, very European architectural space. Friendly staff, full service.

A beautiful resort is one thing, but the impression of the service staff is impressive, from the parking attendant to the receptionist or the drivers, everyone is very nice, 10 VND if there is 12 VND then give 12 VND

Very nice and enthusiastic staff, beautiful view, pleasant atmosphere

The hotel service is very good, the staff is enthusiastic and supportive, the hotel is beautiful from the road to the rooms, the food is delicious. In general, there is nothing to complain about!

The staff is always enthusiastic and friendly, the room is beautiful and overall worth the money.

Everything is okela. Staff support enthusiastically.

Room is ok, staff is attentive

The electric car waits for a very long time, waiting for the car is like begging, the first time going to a hotel and being banned from taking pictures, holding a camera, they reminded me to pay 3.6 million for 3 hours of taking pictures or 6.5 million for 3 hours of taking pictures if I don't stay, why didn't the hotel initially announce the rule like that from the moment the guest checks in, they completely forbid customers from using cameras to take pictures so I could cancel the room and get a refund right at that time.

Clean and romantic in Da Lat 10₫ 👍👍👍

TV doesn't work even though I changed rooms 3 times. Everything else is fine.

Very good. Will stay again, friendly staff, early check in support

Beautiful room, lovely and attentive staff

The food is great, the staff is polite, and they resolve problems quickly when they arise, but the first request is to avoid letting guests stay in areas that look out at construction sites, which is very unpleasant for the residents and creates a very bad impression. The second problem is that the air conditioner in the room, despite adjusting the temperature many times, still lowers the temperature by itself. My wife was cold for 2 nights and couldn't sleep well.