Dear. Mrs. Premety Utami, First of all, we apologize for the inconvenience of your stay at our hotel. 1. We need to emphasize that all room types have been explained in detail for each room type, perhaps you were not careful in reading it as follows: "The hotel's rooms have just been renovated, located on the 3rd floor with more elegant and artistic interior, completed with new furniture, newly designed bathroom with shower."2. We always prepare ready-to-use rooms, one of which is in the AC-ON position one hour before check-in, when we are provided with information about the guest's arrival time. For other shortcomings in our service, we apologize from the bottom of our hearts. Thank you, Management.