Villa in Riau Islands

The hotel is old. Front desk staffs are not so friendly. The carpet with cigarette holes, linen with holes and not white anymore, arm chair’s cushion broken and smelly and chair with cigarette hole, are all worn out. Need renovation. Close to harbour bay mall, but the mall it self almost empty. Good that there is a supermarket. Close to other mall but hard to find reliable taxi in Batam, dominated by unregistered taxi who charge unreasonable fare.

The cleanliness of the room and the toilet was very bad. A lot of trash on the corridor and it was like no one clean the corridor. Trash bin was full so even I could not put my trash there.

Toilet dirty mosquitos and smelly

All are nice, comfortable, nice view, nice staff. A bit improvement on towel quality would. Be appreciated.

There was no response from the front office when I complained, because the telephone in the room and the water heater boiler were not working. Is the room sold to app room rarely occupied by guests? I hesitate to book a hotel for the next time.