Mantra on the Esplanade Darwin

On our arrival, we were pleased with our appt & balcony view, but found it was very cold & turned off the Air condition, & reported to reception who were very helpful & given an extra blanket for our bed I spoke to the lady Manager who was very nice & explained that the air condition was on Satalite & would try improve it, but didnt happen & had to put on Jumpers to keep warm & lucky there was a tv in the bed room & had early nights in bed, & must admit spoild our holiday a little, the staff were very good & helpful & appt was nice, but would be best to make sure the coolng system was working properly to enjoy your stay Regards Fred,

G

No hairdryer provided

There are no guest services or facilities. It is purely accommodation only. No restaurants, no room service, etc. The rooms are not serviced during your stay. Staff a polite and friendly but cant help you with anything.

Tired property. Not great.

Bed was comfy. Bathroom was a bit outdated. Plenty of room. Only complaint is bedroom window was filthy. And the tv volume didn’t work. In general a nice comfy room with a great view from the balcony.

Great location and within easy walking distance to Darwin waterfront. Lovely water views from balcony. Carparking was easy in the basement. Staff were very friendly and helpful. One bedroom apartment was very roomy and perfect for our one week stay in Darwin. Liked that we could walk next door to the Novatel for a delicious buffet breakfast or a dinner at nighttime.

Old style bathroom, exhaust fan in bathroom would not turn off when light turned off. Air conditioning was very cold and could not be altered. Location good, however paid for room with ocean view and were on the 3rd floor and waterview very limited due to trees.

good spot close to everything

The Mantra on the Esplanade Darwin is totally overpriced for the quality of the establishment. It is in extreme need of maintenance in many areas , and don't bother paying extra for a view. You can't see out the windows for the dirt and mould. The fridge was frozen up and dirty. The walls were grubby with scuff marks. In need of painting. The mirror in the bathroom was pitted with rust. The bath had no anti slip. A panel in the lift fell away.

Needs a refurbishment

For me, uninterrupted harbour views were the highlights of my stay, I watched some unforgettable sunsets from their balcony. The apartment itself was very pleasant, spacious, nicely furnished, the bed was very comfortable; kitchen amenities great. The staff at the reception was super nice and helpful, I found them to be a genuinely nice people. I must mention Samir, but everyone was great. Thank you, guys, you were amazing. The thing this hotel could improve on is cleanliness. The shower wasn’t cleaned properly and there was a large stain on the sofa that could probably be easily removed. But in overall, I had an amazing stay and I would definitely recommend this hotel and I would be happy to stay there again.

The environment is very good. The only problem I experienced is that WIFI works unstably

Lovely one bedroom apartment with plenty of space & large balcony. Nice pool, limited deck chairs, no shade, King bed was 2 king singles pushed together.

Position of this hotel overlooking water was beautiful and quiet. 3 bedroom Apartment was perfect for a five person family. Unfortunately the negatives outweighed the positives. Hotel pool was open to any person walking by (resident or not). No onsite dining/shop/refreshments. Limited staff. No first aid kit onsite. No AED on site. No staff trained in first aid. No deep cleaning of couches and rug witnessed after a contamination incident in foyer I have always stayed in Mantra hotels but this will be my last

We got fire alarmed 3 times, which was annoying, obviously a fault somewhere. The pool needs more lounges, there was only 6, so often there was nowhere to sit. Staff were lovely, & very helpful.

Just a disgrace Certainly not what you would expect from the mantra or accor chain. The harbour view room was dirty and very dated. Couldn’t see out the windows as they were covered in a black grime as were the window sill and frame. Shower is a bath/shower so put your thongs on to avoid standing on the filthy non slip mat. Mould and dirt in bathroom and mirror dotted with brownish spots all over that are in the glass.Basin cracked. When we said we must be in the worst room in the hotel the on duty manager said no we definitely weren’t. Really Hate to see those rooms.She also verbally agreed that we deserved a refund of some sort given the state of the room however 5 days later and they haven’t even been professional enough to respond to the email we were asked to send Can only advise you to not stay at this hotel It shares the building with Central and air b’n’b so strange set up.that means any improvements or repairs need to be approved by a body corporate which seems to mean nothing gets done It gives Darwin tourism a bad name

Reception was inadequately staffed at 2pm for booking in - 30 plus minutes waiting. No cloth to wipe the bench in our apartment.

Separate room & lift key was a pain. Reception also limited hours & in room cleaning is once per week. Air conditioning was noisy. Fire alarm tripped in the middle of the night.

The position of the property was excellent right on the ocean. Sadly although our room had an ocean view it did not have a balcony. It was close to all facilities & walks. The room itself was probably in need of improvement as the bathroom was dated, the bathroom mirror was badly marked & woodwork was in need of painting. However, the linen was clean & the bed comfortable.