What do past guests say about Palace Hotel?

Palace Hotel is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Palace Hotel

Name: Palace Hotel
Address: Praca Pedro Sanches, S/n - Centro, Poços de Caldas, Minas Gerais, Brazil, 37701-002, Praca Pedro Sanches, S/n - Centro, Minas Gerais, 37701-002, Brazil
Rating: 8.4

Hotels

8.4

/10

Very Good

660 reviews

What Guests Say About Their Stay

Greg

10.0

/ 10

Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again.

Robert

10.0

/ 10

The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.

Alexandre

10.0

/ 10

Ótimo atendimento de toda equipe do Palace Hotel, banho maravilhoso com água sulfurosa no banheiro privado do quarto, piscina , ótimo espaço de até comum e lazer , muito bom mesmo

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In the Area

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Praca Pedro Sanches, S/n - Centro, Poços de Caldas, Minas Gerais, Brazil, 37701-002

Main Facilities

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Elevator

Staying at Palace Hotel is a good choice when you are visiting Poços de Caldas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Palace Hotel

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What's around Palace Hotel

Praca Pedro Sanches, S/n - Centro, Poços de Caldas, Minas Gerais, Brazil, 37701-002

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General

Near Urca Cultural Center

Location

A stay at Palace Hotel places you in the heart of Poços de Caldas, steps from Palace Casino and Jose A Junqueira Park. This family-friendly hotel is 0.1 mi (0.2 km) from Calendario Floral Monument and 0.1 mi (0.2 km) from Poços de Caldas Cable Car.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Palace Casino - 0.1 km / 0.1 mi
Jose A Junqueira Park - 0.1 km / 0.1 mi
Calendario Floral Monument - 0.2 km / 0.1 mi
Pedro Sanches Square - 0.2 km / 0.1 mi
Thermas Antonio Carlos - 0.2 km / 0.1 mi
Poços de Caldas Cable Car - 0.3 km / 0.2 mi
Urca Cultural Center - 0.4 km / 0.2 mi
Paco das Aguas Shopping Center - 0.4 km / 0.3 mi
SESC Pocos de Caldas Community Center - 0.5 km / 0.3 mi
Pocos de Caldas Historic and Geographic Museum - 0.6 km / 0.4 mi
Geography and History Museum - 0.7 km / 0.4 mi
Nossa Senhora da Saude Cathedral - 0.8 km / 0.5 mi
Nossa Senhora de Fatima Church - 0.8 km / 0.5 mi
Macacos Fountain - 0.8 km / 0.5 mi
Fountain of Roses - 1.1 km / 0.7 mi

Facilities

Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and a television in a common area.

Business Facilities

Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. This hotel has 4 meeting rooms available for events. Self parking (subject to charges) is available onsite.

Dining

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Rooms

Make yourself at home in one of the 191 guestrooms featuring minibars and flat-screen televisions. Cable television is provided for your entertainment. Bathrooms have showers and bidets. Conveniences include phones and desks, and housekeeping is provided daily.

All facilities in Palace Hotel

Bar, Cafe and Lounge

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Things to Do

Romantic proposal packages
TV lounge
Spa
Indoor pool
Garden
Sauna
Steam room
Pool sun loungers

Public Facilities

Parking
Safety deposit box
Coffee/tea in lobby
Elevator

Hotel Services

Newspaper in lobby
Multilingual staff
24-hour Receptionist

Sports and Recreations

Game room
Billiard
Fitness center

Family-friendly Facilities

Toys
Kids club

Transportation

Secure parking
Valet parking

Food and Drinks

Poolside bar
Snack bar

General

Smoking area
Parking

Connectivity

Free WiFi

Accessibilty

Accessible path of travel

Accommodation Policy & General Information in Palace Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

16:00 - 13:00

Check-out:

Before 13:00

Pets

Pets Not Allowed

Additional Policy

Professional property host/manager, Contactless check-out is available, No cribs (infant beds) available, Cashless transactions are available, Contactless check-in is available

Self parking fee: BRL 50 per night
Covered valet parking fee: BRL 50 per night
Rollaway bed fee: BRL 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 16:00 - 13:00 - to 13:00
Available rooms at Palace Hotel	191
Number of floors in Palace Hotel	3
Another facilities in Palace Hotel	Romantic proposal packages, TV lounge, Spa, Indoor pool, Garden

Frequently asked question in Palace Hotel

What are available facilities at Palace Hotel?

There are top facilites at Palace Hotel such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Palace Hotel?

The standard check-in time at Palace Hotel is starting from 16:00 - 13:00 while the latest check-out time is at Before 13:00

What is the star rating of Palace Hotel?

Palace Hotel is a 3.0-star hotel.

How many floors does Palace Hotel have?

Palace Hotel has 3 floors.

How many rooms are available at Palace Hotel?

Palace Hotel has 191 rooms in total.

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More Reviews from Other Guests in Palace Hotel

Overall Ratings & Reviews Palace Hotel

Other sources (660)

8.4

Very Good

From 660 reviews

Cleanliness

8.2

Room Comfort

7.8

Location

10.0

Service and Facilites

8.4

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Traveler Reviews Palace Hotel

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Top reviews

Daniel

Friends and Family with Friends

8.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Beautiful hotel

Rosemary

4.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean!

Greg

with Partner

10.0

/10

Reviewed 45 week(s) ago

Hotels.com verified review

Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again.

Cecilia

Leisure Family

8.0

/10

Reviewed 48 week(s) ago

Expedia Group verified review

O Palace Hotel é um marco em Poços de Caldas. O café da manhã estava delicioso e com muita variedade. A única ressalva eh que não eh um hotel que está atualizado e com uma decoração charmosa. Apesar disso, sempre que vamos a Poços eh aonde ficamos devido a sua localização e a tradição.

Vladimir

10.0

/10

Reviewed 60 week(s) ago

Expedia Group verified review

Awesome

KRISTIN

Business

6.0

/10

Reviewed 67 week(s) ago

Expedia Group verified review

This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again!

Nivalda

Leisure with Partner

8.0

/10

Reviewed 68 week(s) ago

Expedia Group verified review

Beautiful place

Robert

Friends and Family Family

10.0

/10

Reviewed 74 week(s) ago

Hotels.com verified review

The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.

Katia

Business

10.0

/10

Reviewed 95 week(s) ago

Hotels.com verified review

Love this hotel. i Facilities in much need of repairs due to time.

Verified traveler

4.0

/10

Reviewed 122 week(s) ago

Hotels.com verified review

The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful

Alexandre

Friends and Family with Friends

10.0

/10

Reviewed 125 week(s) ago

Hotels.com verified review

Ótimo atendimento de toda equipe do Palace Hotel, banho maravilhoso com água sulfurosa no banheiro privado do quarto, piscina , ótimo espaço de até comum e lazer , muito bom mesmo

Maria

Leisure Family

2.0

/10

Reviewed 148 week(s) ago

Expedia Group verified review

As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.

Christiane

Leisure with Partner

8.0

/10

Reviewed 157 week(s) ago

Expedia Group verified review

The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days.

Alana

Leisure with Partner

8.0

/10

Reviewed 162 week(s) ago

Expedia Group verified review

The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing

Carlos Martins

Leisure

8.0

/10

Reviewed 165 week(s) ago

Expedia Group verified review

Local excelente, na praça principal, ótimo custo benefício, a parte ruim é que a rua muito estreita e não tem estacionamento.

Estela

Leisure Family

6.0

/10

Reviewed 215 week(s) ago

Expedia Group verified review

The place is wonderful and the staff are helpful. I just noticed a few problems: the TV wasn’t working, the WIFI was really bad or not existing and there were no blankets in the room (the night was chilling).

antonio

Business and Leisure Family

4.0

/10

Reviewed 215 week(s) ago

Expedia Group verified review

The rooms are very outdated and dirty !The bathroom window is situated on the balcony of the adjacent room ,so the person from next door room can looks inside your bathroom (umbeliavable right?Our flight was delayed and i contacted Expedia to advise then we were going to check in one day later ,and the expedia agent spent over 28 minutes waiting then to pick up !There were always only one person on front desk to attend all guests !Every time you past in the reception you see a long line waiting !Too bad !There is a wonderful Hotel 2 blocks from this one and for less than $37 a day "Hotel Minas Gerais !We stayed in there for 22 days !

Guilherme

2.0

/10

Reviewed 232 week(s) ago

Hotels.com verified review

This was the worse experience that I ever had in my life,,, from start to finish… stay away from this place.. the staff are sooooo rude,, the place has molds everywhere… I don’t understand how they are open for business…. They MUST shut down….

Gabriela

Friends and Family Family

2.0

/10

Reviewed 262 week(s) ago

Hotels.com verified review

Hotel muito mal cuidado, com paredes com mofo, descascando, carpete velho e todo manchado, com aspecto de sujo. O que se esperava do spa, a exceção da piscina, deixou a desejar. Kit de banheiros de mal gosto. Camas com Colchoes muito moles. Sem escrivaninha c altura suficiente para uso de computador

Verified traveler

Leisure with Partner

8.0

/10

Reviewed 263 week(s) ago

Expedia Group verified review

I'd highly recommend this property. It's a step back in time. The room was nice, breakfast was good. The location is fantastic. I think they even upgraded our room. We went in May so it was low season. My only complaint was at check out there was some confusion regarding the bill. I'd already paid through Orbitz, but was given a bill. The amount of which was twice what I'd anticipated. I ended up paying half of the bill because I forgot to change the reservation default from 1 to 2 guests. There was obviously some miscommunication somewhere between Orbitz (Expedia) and the hotel. I understand a higher amount than quoted because of the cost of Breakfast for two people. Double the cost is ridiculous.... But if I'd booked correctly it wouldn't have happened. I was left wondering how much was good faith and how much was price gouging? I'm going to give the hotel the benefit of the doubt. I'll stay again. Bottom line is Book correctly, double check your bill and enjoy.

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