What do past guests say about The Royal Kelowna?

The Royal Kelowna is well-known for its Room Comfort, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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The Royal Kelowna

Name: The Royal Kelowna
Address: 1288 Water Street, Regional District of Central Okanagan, Kelowna, British Columbia, Canada, V1Y 9P4, 1288 Water Street, British Columbia, V1Y 9P4, Canada
Rating: 9.2

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9.2

/10

Exceptional

1,008 reviews

What Guests Say About Their Stay

Nicole

10.0

/ 10

The pool was amazing and the location is fantastic. Walkable for downtown Kelowna.

Andree-Anne

10.0

/ 10

Super suite qui est en fait un appartement avec 3 chambres, 2 salles de bain, salon, cuisine, salle de lavage et balcon avec table et chaises. Piscine, jacuzzi qui ferment à 23h et Gym ouvert 24h. Vue de la piscine est superbe avec vue sur le lac et les montagnes. BBQ disponibles à la piscine. Parfait emplacement sur le bord de l’eau à quelques minutes à pieds de la marina, des plages et des restaurants. Le Boardwalk est juste à coté. Location de vélo, e bike, scoot, jet ski, bateau, juste à coté. C’était génial!

michelle

10.0

/ 10

Wonderful unit, clean rooms, lady at the front desk was super helpful with everything, views from the room were nice, easy parking, walkable to everything we needed. Can’t wait to stay again!

In the Area

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1288 Water Street, Regional District of Central Okanagan, Kelowna, British Columbia, Canada, V1Y 9P4

Main Facilities

This accommodation offers:

Outdoor pool

Winery tours

Steam room

Parking

Elevator

Fitness center

Barbecue

Picnic area

24-hour Receptionist

Staying at The Royal Kelowna is a good choice when you are visiting Kelowna. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around The Royal Kelowna

1288 Water Street, Regional District of Central Okanagan, Kelowna, British Columbia, Canada, V1Y 9P4

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Discover More About The Royal Kelowna

General
Near Prospera Place

Location
With a stay at The Royal Kelowna in Kelowna (Kelowna Central Business District), you'll be steps from Prospera Place and 4 minutes by foot from Okanagan Lake. This hotel is 1.4 mi (2.2 km) from Kelowna General Hospital and 0.1 mi (0.1 km) from Playtime Casino Kelowna.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Playtime Casino Kelowna - 0.1 km / 0.1 mi
Waterfront Park - 0.1 km / 0.1 mi
Kelowna Art Gallery - 0.1 km / 0.1 mi
Laurel Packinghouse - 0.3 km / 0.2 mi
Prospera Place - 0.3 km / 0.2 mi
Kelowna Community Theatre - 0.3 km / 0.2 mi
BC Orchard Industry Museum - 0.3 km / 0.2 mi
Okanagan Lake - 0.3 km / 0.2 mi
Tugboat Bay - 0.4 km / 0.3 mi
Kasugai Gardens - 0.5 km / 0.3 mi
Okanagan Heritage Museum - 0.7 km / 0.4 mi
Memorial Arena - 0.7 km / 0.4 mi
Kelowna Downtown Marina - 0.7 km / 0.4 mi
City Park - 0.8 km / 0.5 mi
Knox Mountain Dr - 1.5 km / 1 mi

The nearest airports are:
Kelowna Intl. Airport (YLW) - 15.3 km / 9.5 mi
Penticton, BC (YYF-Penticton Regional) - 68.4 km / 42.5 mi

The preferred airport for The Royal Kelowna is Kelowna Intl. Airport (YLW).

Facilities
Dip into one of the 3 hot tubs or enjoy other recreational amenities including a steam room and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area.

Business Facilities
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Self parking (subject to charges) is available onsite.

Rooms
Treat yourself to a stay in one of the 63 guestrooms, featuring fireplaces and flat-screen televisions. Rooms have private balconies or patios. Kitchens are outfitted with full-sized refrigerators/freezers, ovens, and stovetops. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.

All facilities in The Royal Kelowna

Facility

Outdoor pool

Winery tours

Steam room

Swimming Pool

Fitness Center

Common Space

Lobby

Accommodation Services

Transportation

Garage
Limited parking

Things to Do

Winery tours
Outdoor pool
Picnic area
Barbecue
Steam room
Pool sun loungers

Connectivity

Free WiFi

General

Parking
Terrace

Public Facilities

Parking
Smoke-free area
Elevator

Hotel Services

24-hour Receptionist
Concierge

Sports and Recreations

Fitness center

Accommodation Policy & General Information in The Royal Kelowna

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 16:00 - to 11:00
Available rooms at The Royal Kelowna	63
Number of floors in The Royal Kelowna	5
Another facilities in The Royal Kelowna	Garage, Limited parking, Winery tours, Outdoor pool, Picnic area

Frequently asked question in The Royal Kelowna

What is normal check-in & check-out time at The Royal Kelowna?

The standard check-in time at The Royal Kelowna is starting from From 16:00 while the latest check-out time is at Before 11:00

What is the star rating of The Royal Kelowna?

The Royal Kelowna is a 4.0-star hotel.

How many floors does The Royal Kelowna have?

The Royal Kelowna has 5 floors.

How many rooms are available at The Royal Kelowna?

The Royal Kelowna has 63 rooms in total.

Does The Royal Kelowna provide parking?

Yes, The Royal Kelowna provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in The Royal Kelowna

Overall Ratings & Reviews The Royal Kelowna

Other sources (1,008)

9.2

Exceptional

From 1,008 reviews

Cleanliness

9.4

Room Comfort

9.6

Service and Facilites

9.2

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Traveler Reviews The Royal Kelowna

Number of reviews per page

Top reviews

Jeff

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

It’s clean and noce

Nicole

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The pool was amazing and the location is fantastic. Walkable for downtown Kelowna.

Nidal

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Great location friendly staff

Andree-Anne

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Lynn

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Highly recommend

Sadie

with Friends

4.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Unfortunately, our experience with this hotel was disappointing, primarily due to the customer service. The front desk staff came across as defensive, dismissive, and at times passive-aggressive rather than helpful. Before our stay, I specifically called to ask about parking because we had two vehicles. I was told there were two parking stalls available, but that parking two cars would cost $100 for our two-night stay. When we arrived, we were told we could only park one vehicle and that the previous information was merely a “hypothetical” cost. This was frustrating and misleading. We also discovered that the stove in our suite wasn’t working. Rather than apologizing for the inconvenience, staff simply said maintenance would come at some point, with no estimated timeframe or indication of urgency. The gym’s air conditioning was also not working, making it uncomfortable to use. Again, there was no apology or acknowledgment of the inconvenience. Lastly, the wrong credit card was charged for our hotel stay. We specifically asked that the card given for the deposit was NOT charged and to use the card on file instead. Disappointing. Problems can happen at any hotel, but what stood out was the hotel’s lack of accountability when faced with problems. I would not choose to stay here again based on the level of customer service we received.

Jessica

with Friends

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Lovely location with great views.

Chris

Friends and family Family

2.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

The Royal Kelowna is a beautiful property with many things to recommend it. The pool is fantastic, the views from the pool deck are spectacular, and our room was immaculate, exceptionally spacious, and luxurious. The nightly rate also represented good value. Unfortunately, our experience with parking overshadowed an otherwise enjoyable stay. The parking garage has very limited clearance, and our vehicle would not fit with our rooftop cargo carrier attached. When we asked what our options were, we were told we would need to remove the carrier ourselves and store it separately. This meant taking the cargo box off our vehicle, carrying it down a flight of stairs without assistance, storing it in the bike lock-up overnight, and then reinstalling it before checkout the next morning. It was a significant amount of unnecessary work. What made this especially disappointing was that, at checkout, I overheard the manager telling another guest that overflow parking is available at the neighboring Delta Hotel. Had we been informed of that option when we first asked for assistance, we would have parked there immediately and avoided all of the inconvenience. The solution existed—it simply wasn’t offered to us. To make matters worse, our request for a late checkout was denied, even though we had to spend additional time reinstalling the cargo carrier because of the parking situation. I also had to argue to have the parking charges waived despite the inconvenience the hotel had created.

Alexandre

with Friends

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Very clean

michelle

with Friends

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Wonderful unit, clean rooms, lady at the front desk was super helpful with everything, views from the room were nice, easy parking, walkable to everything we needed. Can’t wait to stay again!

Maureen

with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The pool was great and nice location in Kelowna.

David

Family

6.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The property is all about location. Fantastic view of the lake and easy walking to entertainment area. But the condo is tied and needs a little TLC. Also it needs a good deep clean getting into the corners. And the balconies on ground level have no privacy. The boardwalk is right in front of it so there is lots of pedestrian traffic.

Wei Ting Kim

with Children

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Excellent location and grounds. Excellent kitchen with countertop seating and spacious dining table. Washer and Dryer with detergent pods included! Good outdoor gently-heated pool with great views. Will stay again!

Karthikeyan

with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Next to the scenic lake/beach, lots of restaurants nearby. Great swimming pool and hot jacuzzi.

Melissa

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Thoroughly enjoyed the property

Christine

Friends and family Family

10.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

We had a great stay! The rooms were great for a larger family getaway. Could use minor updates but they were really lovely overall. The pool was great and staff were kind. Anything missing (ie restaurant, shops, coffee) is right next door which was very convenient.

with Children

8.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The bedding and towels could use an update, but everything else is wonderful.

Craig

with Children

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Amazing location and rooftop pool was perfect.

Mariam

Family

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Loved it

Cortney

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Amazing property. Fantastic views. Staff were so helpful

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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