W Hotel Toronto was both a treat to myself and a necessity as I was in town for business. The central location is hard to beat, allowing me either walking distance, or a very short Uber ride to where I needed to go.
The rooms are very unique and I love the level of automation on things like the drapes, lights and climate (all touch screen panels, conveniently located throughout the room). The restaurant on the 9th floor is spectacular, both in food quality and service quality.
I was amused by the rotating welcome mat that was changed with the time of day.
My one suggestion would be to ensure there is vacuuming and floor care happening regularly. I stayed for 2 nights and the cleaning that happened on the room during that time had everything cleaned except all the same threads and small debris that had appeared on the floor remained upon my return. A small, yet easily rectifiable thing.
This stay was memorable and I would recommend the property to others.
We chose the W Toronto for our 38th anniversary weekend (May 22–24) and it exceeded all expectations. Check-in was fast and friendly, and we were thrilled with a complimentary upgrade to a higher floor. The room was spacious, spotless, and ultra-modern, featuring an impressive INTEREL touchscreen automation system for the lights, blinds, and climate control that we loved. They even left us sparkling wine and chocolates to celebrate!
The hospitality didn't stop there. Our afternoon server, Sachin, who was brand new to the hotel, took amazing care of us. When he found out we were only a short distance away north of the city for our anniversary, he surprised us with prosecco and an anniversary cake with a candle.
Don't skip breakfast here, either. The smoothies, mixed berry yogurt, and the shared avocado toast (two pieces of sourdough with poached egg and a delicious balsamic drizzle) were phenomenal. Thank you to the whole team for making our celebration so special!
You can’t beat the location of this hotel. It’s the classic, Yonge meets Bloor. I get to see my family in 20 minutes. Amazing room, it’s quiet and the staff is attentive and went above and beyond.
Ask for a kettle, it doesn’t come with one. And the room is pretty high-tech; it took a while to figure out how to turn on the lights.
I arrived at the hotel close to midnight, and the hotel informed me that they had sold out the whole hotel including my confirmed room. The assistant manager owned up to the problem and tried to explain diligently to me what they would do to me next.
To my absolute surprise, they upgraded me to a beautiful suite the next day I got back.
They won me back.
They turned a negative NPS into a very positive NPS and I already booked my next stay.
