Enjoy Pucon is a 3-star hotels.
Enjoy Pucon is part of Enjoy Casinos and Resorts under Enjoy Casinos and Resorts Group.
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Enjoy Pucon
Hotels
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7.8
/10
Pleasant
366 reviews
What Guests Say About Their Stay
Jay
10.0
/ 10
Fix it up! The view is amazing. The location is great and the beds are very comfortable. The staff was also very helpful
Diana
10.0
/ 10
Excellent stay! The room was spotless, with a gorgeous view to the lake, the bed was so comfortable! The breakfast buffet was abundant and delicious. I also used the gym and spa for a glorious massage. Recommend 100%
Pedro
10.0
/ 10
This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience.
Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation.
The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price.
But what really made the difference during this stay was **Soledad Carvajal at reception**.
I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day.
Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times.
Employees like Soledad Carvajal make the stay worth every penny.
In the Area
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Clemente Holzapfel 190, Pucon, Cautín, Región de la Araucanía, Chile, 4920000
Main Facilities
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This accommodation offers:
Casino
Outdoor pool
Laundry service
Luggage storage
Elevator
Garden
Health club
Business facilities
What's around Enjoy Pucon
Clemente Holzapfel 190, Pucon, Cautín, Región de la Araucanía, Chile, 4920000
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Discover More About Enjoy Pucon
General Information
Enjoy Pucon is a 3-star hotels. Enjoy Pucon is part of Enjoy Casinos and Resorts under Enjoy Casinos and Resorts Group.
Location
Located at Clemente Holzapfel 190 in Pucón, Chile.
Facilities & Amenities
Enjoy Pucon has Casino, Outdoor pool, Laundry service, Luggage storage, Elevator, and more.
Business Facilities
For guests traveling for work, Enjoy Pucon has Business facilities and Conference rooms available.
Dining
Guests can stop by the café.
Contact
Phone number: 56 45-2913300
All facilities in Enjoy Pucon
Facility
- Casino
- Outdoor pool
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Common Space
Guest Services
- 24-hour front desk
- Luggage storage
- Concierge
- Porter
- Laundry Service
- Wedding service
Activity & Leisure
- Garden
- Full Serviced Spa
- Outdoor pool
- On-Site Spa
- Health club
- Casino
- Outdoor Seasonal Pool
- Locally Owned Tours & Activities
Public Facilities
- Elevator
- Smoke Free Property
- Off-Street Parking
- Coffee shop
Transportation
- Limited car park
Meals & Dining
- Snack bar
- Breakfast buffetTEXT
- BreakfastTEXT
Business Facilities
- Business facilities
- Conference space
- Wheelchair Accessible Business Facility
Accessibility
- Wheelchair Accessible Public Washroom
- Accessible parking
- Braille/Raised signage
- Well Lit Entrance Path
Accommodation Facilities
- Banquet Hall
- Terrace
- Reception Hall
- Parking NearbyTEXT
Sports & Recreation
- Fitness Facilities
- Ski Storage
Nearby Facilities
- Hair salon
Connectivity
- Wi-FiTEXT
Accommodation Policy & General Information in Enjoy Pucon
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
IMPORTANT_NOTICE
- The seasonal pool will be open from December 15 to March 15.
- Pool access available from 9:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 9 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-out is available.
Minimum Age Policy
18
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 16:00 - 04:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Enjoy Pucon | 151 |
Another facilities in Enjoy Pucon | 24-hour front desk, Luggage storage, Concierge, Porter, Laundry Service |
Frequently asked question in Enjoy Pucon
What is normal check-in & check-out time at Enjoy Pucon?
The standard check-in time at Enjoy Pucon is starting from 16:00 - 04:00 while the latest check-out time is at Before 12:00
Does Enjoy Pucon provide breakfast?
Yes, Enjoy Pucon provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Enjoy Pucon?
Enjoy Pucon is a 3.0-star hotel.
How many rooms are available at Enjoy Pucon?
Enjoy Pucon has 151 rooms in total.
What do past guests say about Enjoy Pucon?
Enjoy Pucon is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in Enjoy Pucon
Overall Ratings & Reviews Enjoy Pucon
Other sources (366)
7.8
Pleasant
From 366 reviews
Cleanliness
8.2
Room Comfort
7.4
Location
9.6
Service and Facilites
7.8
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Traveler Reviews Enjoy Pucon
Number of reviews per page
20
40
Top reviews
Jay
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Fix it up! The view is amazing. The location is great and the beds are very comfortable. The staff was also very helpful
Diana
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Excellent stay! The room was spotless, with a gorgeous view to the lake, the bed was so comfortable! The breakfast buffet was abundant and delicious. I also used the gym and spa for a glorious massage. Recommend 100%
Jose
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Los Cogines de las Camas eran muy incómodos para dormir.
Andreina
with Partner
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Nuestra estadía estuvo bastante bien. La atención de los recepcionistas fue excelente, al igual que la del personal del restaurante Dominga, especialmente Valentina.
Como punto de mejora, la atención del personal de aseo podría ser más eficiente. Solicitamos una frazada en tres oportunidades y nunca llegó. Además, no hubo reposición de papel higiénico durante nuestra estadía.
Por estas razones, no otorgo 5 estrellas.
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Pedro
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience.
Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation.
The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price.
But what really made the difference during this stay was **Soledad Carvajal at reception**.
I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day.
Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times.
Employees like Soledad Carvajal make the stay worth every penny.
Read More
Robert
with Partner
8.0
/10
Reviewed 46 week(s) ago
Hotels.com verified review
Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.
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Diemary
Business and Leisure
10.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
Excellent. In the middle of the downtown. Love it
Jonathan
Leisure with Friends
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area
Felipe
Leisure Family
10.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb.
Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
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Pedro
Business and Leisure with Partner
10.0
/10
Reviewed 92 week(s) ago
Expedia Group verified review
Everything was amazing! Will definitely stay there again.
Maria Cruz
Leisure Family
6.0
/10
Reviewed 92 week(s) ago
Expedia Group verified review
El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata.
El buffet del desayuno muy bueno pero no reponían si se acababa algo.
Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja.
David
Business and Leisure with Partner
10.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
Maria
Friends and family Family
4.0
/10
Reviewed 95 week(s) ago
Hotels.com verified review
We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls.
Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm.
The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation.
While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
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Sarita
Leisure
10.0
/10
Reviewed 96 week(s) ago
Expedia Group verified review
All good
Verified traveler
Business
6.0
/10
Reviewed 98 week(s) ago
Hotels.com verified review
Property needs a facelift. Not all floors are equal in condition. Quite disappointing for the beautiful area.
Amina
Leisure with Friends
6.0
/10
Reviewed 133 week(s) ago
Expedia Group verified review
-The staff is not friendly
-I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes)
-Nice view from the hotel
-The hotel is a bit old
Victor
with Partner
8.0
/10
Reviewed 159 week(s) ago
Hotels.com verified review
Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement
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joaquin
with Partner
4.0
/10
Reviewed 163 week(s) ago
Hotels.com verified review
Quiero expresar mi descontento por la experiencia que he tenido durante mi estancia en sus instalaciones. Inicialmente, reservé una suite y me asignaron una habitación que parecía haber sido adaptada de una bodega en el segundo piso, con vista a la entrada del hotel. El techo de madera hacía que cada paso de los huéspedes de arriba se sintiera como un riesgo de que se caiga. Esta situación afectó mi descanso, ya que cualquier movimiento de los vecinos de arriba, incluso ir al baño, me despertaba.
En segundo lugar, me cobraron $400.000CLP como depósito para abrir el frigobar. A pesar de salir a cenar, al regresar, seguía cerrado. Tuve que llamar dos veces y esperar 40 minutos para que lo abrieran, ya que necesitaba agua para mis medicamentos.
Por último, no había agua caliente. Tras el viaje, quería ducharme, pero no fue posible. Llamé dos veces y esperé 40 minutos para que lo solucionaran.
Servicio de comida a la habitación llegó frío.
El segundo día me hicieron UPG de habitación, luego de reclamar. Fue buena la atención al momento de reclamar.
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YVONNE
Leisure Family
8.0
/10
Reviewed 194 week(s) ago
Expedia Group verified review
Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
CARLOS
Leisure Family
4.0
/10
Reviewed 215 week(s) ago
Expedia Group verified review
Poor conditions and ugly staff …
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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