Enjoy Pucon

Fix it up! The view is amazing. The location is great and the beds are very comfortable. The staff was also very helpful

Limpieza defectuosa. Falencias en la mantencion

Excellent stay! The room was spotless, with a gorgeous view to the lake, the bed was so comfortable! The breakfast buffet was abundant and delicious. I also used the gym and spa for a glorious massage. Recommend 100%

Los Cogines de las Camas eran muy incómodos para dormir.

Desayuno muy malo

Nuestra estadía estuvo bastante bien. La atención de los recepcionistas fue excelente, al igual que la del personal del restaurante Dominga, especialmente Valentina. Como punto de mejora, la atención del personal de aseo podría ser más eficiente. Solicitamos una frazada en tres oportunidades y nunca llegó. Además, no hubo reposición de papel higiénico durante nuestra estadía. Por estas razones, no otorgo 5 estrellas.

Instalaciones y servicios muy básicos para el precio tan elevado

Excelente hotel y muy bien ubicado. habitaciones espaciosas y muy Cómodas. La comida del Restaurant Dominga es deliciosa.

This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience. Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation. The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price. But what really made the difference during this stay was **Soledad Carvajal at reception**. I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day. Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times. Employees like Soledad Carvajal make the stay worth every penny.

Todo perfecto

Hotel confortável, boa limpeza. Ótima localização com vista do lago e do vulcão Villarica

Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !

Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.

Excellent. In the middle of the downtown. Love it

This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area

Gostemos muito, tudo muito bom com excessão da piscina coberta que está sem o telhado e tudo muito feio….

I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind

Excelente, como Familia nos encantó.

Excelente ubicación, limpias las habitaciones y comadas. El servicios de catering pesimo... muy malo

Hotel refinado, com ótima localização e excelente serviço por parte da equipe! Certamente foi uma grata surpresa! Recomendo!