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Oakwood Residence Hangzhou

Service Apartment
Finding rooms for you...
8.7
/10
Very Good
318 reviews

What Guests Say About Their Stay

Minjia

10.0
/ 10
I stayed for 4 weeks at Oakwood in Hangzhou in a one bedroom and really enjoyed the experience. The apartment was spacious, clean, and well-appointed with a great shower, tub, washer/dryer, full size fridge, coffee maker, toaster, and TV with local channels as well as international channels. The bed was comfortable, and there was ample closet space. The sound insulation was also adequate along with blackout curtains that made sleep time much quieter and darker. The location was good, easy to access to most locations in the city within a 20 min. Didi ride. My husband and child also loved the robot delivery. :D A few areas to consider for future: -The concierge could be better. I asked for help with arranging for guided tours, car service, etc., and the staff mostly directed me to use local apps that I don't have. When I pushed further, they did use their own apps to look things up, but I wished that they had more recommendations, resources, etc. to support guests. -The cleaning routine was a little bit unorganized. Some days they took away a used robe but did not replace it, some days they replaced detergent, toiletries, but some days they did not. -I wish there was a dresser of some kind - our clothes were spread out over multiple drawers, cabinets, etc. vs. all in one place. -The dryer does not dry clothes very well, consider upgrading or providing materials for hanging up partially dried clothes. -While there were cooking pots and pans, there was no oil, salt, etc.

Li

10.0
/ 10
I stayed at this hotel for 11 days for this trip and was very happy with both the service and overall setup. The property was very clean, and communication with the front desk was always easy and efficient. The room was well-equipped, featuring a washer and dryer along with a full set of kitchen utilities, which made the stay especially convenient. There was also a wide selection of TV channels, including CCTV International (in multiple languages), as well as CNN and ESPN for news and sports. It's easy to access bus stops and short distance to subway. The room is also quiet, which is super nice.

Maura

10.0
/ 10
Personal services, extra efforts by all who work here. Our home base each time when we are in Hangzhou. Exceptional service and perfect location.
In the Area
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No. 36 Jiaogong Road, Hangzhou, Zhejiang Province, 310012, China., Gongshu Qu, Hangzhou, Zhejiang, China, 310012

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Oakwood Residence Hangzhou is a good choice when you are visiting Gongshu Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Oakwood Residence Hangzhou

No. 36 Jiaogong Road, Hangzhou, Zhejiang Province, 310012, China., Gongshu Qu, Hangzhou, Zhejiang, China, 310012
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Lobby Oakwood Residence Hangzhou
Exterior 2 Oakwood Residence Hangzhou

Discover More About Oakwood Residence Hangzhou

General
In Hangzhou (Xihu)

Location
A stay at Oakwood Residence Hangzhou places you in the heart of Hangzhou, within a 5-minute drive of Zhejiang University Yuquan Campus and West Lake. This luxury aparthotel is 2.6 mi (4.2 km) from Wulin Square and 2.6 mi (4.3 km) from Broken Bridge.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Yellow Dragon Sports Center - 0.7 km / 0.5 mi
Huanglong Stadium - 1.5 km / 0.9 mi
Zhejiang University Yuquan Campus - 2 km / 1.2 mi
Baopu Taoist Temple - 2.4 km / 1.5 mi
West Lake Expo Museum - 2.9 km / 1.8 mi
Wulinmen Wharf - 3 km / 1.9 mi
Precious Stone Hill - 3.1 km / 1.9 mi
Hangzhou Opera - 3.1 km / 1.9 mi
Yui Fei Temple - 3.3 km / 2 mi
Westlake Culture Plaza - 3.3 km / 2 mi
Baochu Pagoda - 3.3 km / 2.1 mi
Zhejiang Museum of Natural History - 3.4 km / 2.1 mi
Former Residence of Sha Menghai - 3.4 km / 2.1 mi
Hangzhou Botanical Garden - 3.4 km / 2.1 mi
Hangzhou Tower Shopping Mall - 3.5 km / 2.1 mi

The preferred airport for Oakwood Residence Hangzhou is Hangzhou (HGH-Xiaoshan Intl.) - 37.1 km / 23 mi

Facilities
Don't miss out on the many recreational opportunities, including an indoor pool, a sauna, and a fitness center. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a banquet hall.

Business Facilities
Featured amenities include complimentary wired internet access, a business center, and express check-in. Free self parking is available onsite.

Dining
For lunch or dinner, stop by Oakleaf, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.

Rooms
Make yourself at home in one of the 155 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Your pillowtop bed comes with down comforters. Wired and wireless internet access is complimentary, while 47-inch LCD televisions with digital programming provide entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

All facilities in Oakwood Residence Hangzhou

Swimming Pool Oakwood Residence Hangzhou
Swimming Pool
Fitness Center Oakwood Residence Hangzhou
Fitness Center
Functional Hall Oakwood Residence Hangzhou
Functional Hall
Lobby Oakwood Residence Hangzhou
Lobby
Accommodation Services Oakwood Residence Hangzhou
Accommodation Services

Transportation

  • Limited parking

Things to Do

  • Indoor pool
  • Sauna

Food and Drinks

  • Breakfast

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Parking

Accessibilty

  • Wheelchair accessible

Public Facilities

  • Smoke-free area
  • Coffee shop
  • Elevator

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Business facilities
  • Business facilities

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Oakwood Residence Hangzhou

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Host has indicated there is a carbon monoxide detector on the property
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher and a security system
  • This property is professionally cleaned
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Oakwood Residence Hangzhou
155
Number of floors in Oakwood Residence Hangzhou
19
Another facilities in Oakwood Residence Hangzhou
Limited parking, Indoor pool, Sauna, Breakfast, LAN Internet

Frequently asked question in Oakwood Residence Hangzhou

What are available facilities at Oakwood Residence Hangzhou?
There are top facilites at Oakwood Residence Hangzhou such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Oakwood Residence Hangzhou?
The standard check-in time at Oakwood Residence Hangzhou is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Oakwood Residence Hangzhou provide breakfast?
Yes, Oakwood Residence Hangzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Oakwood Residence Hangzhou?
Oakwood Residence Hangzhou is a 4.5-star hotel.
How many floors does Oakwood Residence Hangzhou have?
Oakwood Residence Hangzhou has 19 floors.
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More Reviews from Other Guests in Oakwood Residence Hangzhou

Overall Ratings & Reviews Oakwood Residence Hangzhou

Traveloka (4)
Other sources (314)
8.8
Very Good
From 314 reviews
Cleanliness

8.8

Room Comfort

9.0

Location

8.0

Service and Facilites

8.4

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Traveler Reviews Oakwood Residence Hangzhou

Number of reviews per page
20
40
Top reviews
Minjia
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I stayed for 4 weeks at Oakwood in Hangzhou in a one bedroom and really enjoyed the experience. The apartment was spacious, clean, and well-appointed with a great shower, tub, washer/dryer, full size fridge, coffee maker, toaster, and TV with local channels as well as international channels. The bed was comfortable, and there was ample closet space. The sound insulation was also adequate along with blackout curtains that made sleep time much quieter and darker. The location was good, easy to access to most locations in the city within a 20 min. Didi ride. My husband and child also loved the robot delivery. :D A few areas to consider for future: -The concierge could be better. I asked for help with arranging for guided tours, car service, etc., and the staff mostly directed me to use local apps that I don't have. When I pushed further, they did use their own apps to look things up, but I wished that they had more recommendations, resources, etc. to support guests. -The cleaning routine was a little bit unorganized. Some days they took away a used robe but did not replace it, some days they replaced detergent, toiletries, but some days they did not. -I wish there was a dresser of some kind - our clothes were spread out over multiple drawers, cabinets, etc. vs. all in one place. -The dryer does not dry clothes very well, consider upgrading or providing materials for hanging up partially dried clothes. -While there were cooking pots and pans, there was no oil, salt, etc.
Read More
Maura
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All aspects of the property are exceptional.
Wilfred
icon-with Children
with Children
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Property is a little dated but comfortable to stay. Staffs are nice and accommodating
Li
icon-
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

I stayed at this hotel for 11 days for this trip and was very happy with both the service and overall setup. The property was very clean, and communication with the front desk was always easy and efficient. The room was well-equipped, featuring a washer and dryer along with a full set of kitchen utilities, which made the stay especially convenient. There was also a wide selection of TV channels, including CCTV International (in multiple languages), as well as CNN and ESPN for news and sports. It's easy to access bus stops and short distance to subway. The room is also quiet, which is super nice.
Read More
Xuetao
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Facilities are out of date and cleaness in public area could be improved to 5 star level.
Xuetao
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Room is clean but out of date.
YIPING
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Clean room, the kitchen and other amenities. Will stay again
Whanyoung Alexander
icon-Leisure
Leisure
8.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Front desk employees are good. They try to help the guest. But all of doormen I encountered are mean and arrogant. I don't know why this hotel need any doorman. Tyey don't do anything but staring guests.
Maura
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Personal services, extra efforts by all who work here. Our home base each time when we are in Hangzhou. Exceptional service and perfect location.
Valinna
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Like: Spacious room Washing machine in room Good mannered housekeeping staff Not like: Toiletories not good quality Washroom old and water stains Small selections in breakfast buffet
Wenxun
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Easy access to food and banking
Maura
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

House keeping staff was excellent and accommodating. The front desk staff was very helpful. This is my go-to hotel when I visit Hangzhou annually.
Jane
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

For the family traveling with kids, I love the options of having washer, dryer and kitchen in the apartment. And I also like the gym to continue my routine work out while on vacation. This residence apartments are located in EAC (Europe American Center) which is easily for taxi driver to find. We rarely used public transportation in Hangzhou because taxi is really cheap. And for a family of 4 it is much more convenient to book online vehicle services or just get Taxi. Staffs are very friendly. Rooms are clean and spacious with minor flaws, e. g., toilet seat cover needs to be lowered down when flushing?? Dryer and washer are not separated, it takes 3 hours to dry clothes and clothes still come out damp… Overall I still enjoy the experience in Oakwood apartment. It has everything I need. Didn’t use the breakfast buffet, instead we went out and enjoyed the local food which is more traditional and with more options.
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Hamid
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 93 week(s) ago

Hotels.com verified review

The design and condition of property was excellent. It is part of EAC, Euro American Center. Breakdast buffet and swimming was excellent, with high end interior finishes for the apartment units. A place to choose in Hangzhou.
Ean Suat
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Staying at Oakwood Residence Hangzhou served our objective well. We were looking for a hotel that provides washer as we were traveling light. The area is pretty centralised, walkable to the famous West Lake, also have restaurants and convenient stores.
Steve
icon-Business
Business
8.0
/10
Reviewed 120 week(s) ago

Hotels.com verified review

Great service from the front desk
Maura
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Our choice year after year for our visits to Hangzhou
Huan
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

位置非常好，也非常安静，离西湖不到4公里。房间很大很舒适，下次去杭州还会住这家。
Alan
4.0
/10
Reviewed 133 week(s) ago

Hotels.com verified review

Mattress was like sleeping on a rock.
Linda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm. Other than that, would love to return to stay
Read More
Number of reviews per page
20
40

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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