ibis Bogota Museo

Are there any breakfast there didn’t catch my attention I went down the street. The room was really clean nice view from my room. The view to the museum was really nice a little noisy at night but besides that it’s a good place specially if we use your points, you would definitely get a good deal like I did. I couldn’t believe how cheap it was with MyPoints. It was almost free.😜👌

I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee (100000 COP) because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising.

I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising.

The restaurant Q Ceviche has slow service and the Hawaiian pizza I ordered was the worse pizza I’ve tasted. We couldn’t eat it. They used can pineapple and the pizza had too much pineapple juice, the pizza dough in the center wasn’t cooked enough and the pizza soaked in pineapple juice. The afternoon front staff wasn’t very helpful. I don’t think I will ever stay at this Ibis hotel again.

Great

Staff doesn’t listen to requests for minor repairs in the hallway on the six floor.

El lugar esta en una area muy central todo esta cerca de hotel ibis museo es un hotel muy limpio y seguro el a/c funciona muy bien el personal muy bueno el desayuno es bueno , me quedaria otra vez

The location is good. The place was clean. However of all the stated VIP Gold benefits with Expedia, our free drink was a bottle water, no room upgrade and late departure would have required payment. And in the morning we were unable to get a coffee anywhere other than as part of the breakfast buffet. And even then, the only coffee was from an old style Bunn commerial drip machine. The visit is best defined by Meh

All good

Good hotel safe clean modern and good central location though neighborhood is a bit sketchy at night

Great price clean safe

Great!

It was a great stay

The place to stay in Bogota. Friendly staff, clean and spacious rooms. Highly recommended!

The breakfast is amazing

Clean rooms

Great place

Poor quality, small and cold room. Breakfast below average, not enough space, bad front desk service, poor located.

What state is several times will stay again when I’m in town?

Nice staff.