Paradisus Palma Real Golf & Spa Resort All Inclusive

The property itself was beautiful and well-maintained. The food was decent, though not exceptional. One concern we had was the lack of separation between pork and other meat products which is an issue. Additionally, because we booked through Expedia, we were given gold bracelets that actually belonged to a different resort. This caused some confusion, as staff at the bars and restaurants frequently asked whether we were staying at this resort or the Grand Canyon resort. The bracelet made us stand out in a way that felt awkward and inconvenient.

10/10 highly recommend! The resort was absolutely stunning & the staff were very nice! Our concierge Basilio was very kind and helpful!

Relaxing and beautiful resort! Great staff that took care of you!

By far one of the most enjoyable vacations ever ..The staff went above and beyond our expectations. Especially Carlito from entertainment,Fior from Kicks and Olvi from Kanna excellent service we plan on going back again .

The resort was great and the staf was always helpful. The guests concierge Antonio Manzueta was the best of you want to get things done. Overall a great experience and I recommend.

The hotel was great. Friendly staff, clean facilities in and around the property. Everything you would want in an all inclusive resort. I would recommend this property to anyone visiting.

Check in was worst ever experienced! We arrived early 2pm & were told return at 3pm. Many guests were trying to check in but very few staff who kept disappearing to the back?? We eventually got room at 4pm. After a long flight, the hotel should recognize that guests want rooms. Dinner reservations was confusing & we had to wait several times. Our bed was broken ( but usable) no one came to fix after calling every day!

Room not ready in time. Although food was good little variety

Everything was wonderful. The room was beautiful, the staff was exceptional and the entire property was gorgeous. Being in The Reserve was definitely a great call, having that separation from the rest of the resort is perfect to relax. Plus you get a personal concierge in The Reserve who is available to assist in any way needed at all times, he was the sweetest and so helpful. I am very sad to leave and look forward to the opportunity to return!

Needs an upgrade. Pool was in bad shape. Lied about reservations (can’t make any reservation to a restaurant on the first day of arrival).

We enjoyed our stay, beautiful beaches. Service was excellent, we will definitely come back again. This was our 5th time, we love it.

The resort is well-maintained and overall quite nice. Most of the staff is friendly and helpful, though a few were less so—which seems to be fairly common in Punta Cana based on past experiences. The buffet offered a wide variety of options daily, which we appreciated—thankfully, it wasn’t the same food every day. However, it was noticeable that some leftover food was repurposed, so I’d recommend being selective with your choices. It would be ideal if all buffet staff wore hair nets, and if guests were required to sanitize their hands before entering. Our room had been upgraded with new bedroom furniture, which was clean and comfortable. The bathroom, however, had not been updated. The shower didn’t drain properly, the tiles were worn, and we did notice some mold. The beach was beautiful and well-kept, cleaned daily by the staff. The beach service was excellent, especially if you tip—Jefry stood out and provided amazing service! One downside was the persistent vendors approaching guests to sell items. The à la carte restaurants were decent—our favorite by far was Agave. It was a nice change of pace from dining at the buffet every day. Lastly, our concierge, Antonio, checked in with us daily and made sure we were enjoying our stay, which we really appreciated.

Todo excelente lo único un poco de problemas con la habitación en cuestión que la puerta no cerraba bien y la nevera no enfriaba bien.

Hotel is beautiful and well maintained. Rooms are spacious and very luxurious. The buffet has a moderate selection and it closes multiple times a day to switch from breakfast, lunch, and dinner. The best restaurant is Flora highly recommended Latin food restaurant. Don't waste your time at the Asian restsurant. There are other options open during the times the buffet is closed. Room service never got my order right but it was still delicious and the wait time was good. You can order from your mobile device. Some employees were not fluent in English so brush up on your basic Spanish. Overall it was a nice stay

The property was very nice and Andre, the concierge that greeted us was excellent! He booked all our dining for the first few days, was attentive to our requests and checked in with us periodically to see if we needed anything to make our stay more enjoyable. On his days off, the service dropped off dramatically. We wer e unable to get dinner reservation at chosen restraunts and ended up booking them directly ourselves.

We are loved everything this resort had to offer. From the rooms , pools and beach being so clean and beautiful. The services of all the workers was very pleasant and pleasing for us. Everyone was extremely happy and welcoming. Breakfast and lunch buffet had so many options and it was always good. For dinner they have specialty restaurants. We didn’t care for our dinner reservations being at 8pm-9pm but I see where that could might be problems for others. But it worked out great for us. We definitely will be back.

From the moment we arrived at the property until the time we got into our car to leave days later we were surrounded by smiling, helpful, professional staff ready to assist, offer suggestions and personable communication. The property is gorgeous. The room is spacious. The views are stunning. The service was amazing. The food options at the Lunch Box was great. Dinner at Flora was by far our favorite. The only downside was having trouble making reservations at the various a la carte restaurants because whether it was 9am of 3pm our 1st and 2nd options would be fully booked.

Good

This is a deserved plug for not just the hotel but Expedia as well. A return stay at this property found me greeted not to top flight standard I had experienced in the past and as I have previously rated! A quick complaint to Expedia had the manager in touch with me. The attention I received within minutes of the Expedia message Found me treated like a king for the rest of my stay! 5 stars !

Had an amazing time