What do past guests say about Mansión Alcázar Boutique Hotel?

Mansión Alcázar Boutique Hotel is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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Mansión Alcázar Boutique Hotel

Name: Mansión Alcázar Boutique Hotel
Address: Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, Ecuador, 010104, Calle Bolivar 12-55 Y Tarqui, Azuay, 010104, Ecuador
Rating: 9.6

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9.6

/10

Exceptional

408 reviews

What Guests Say About Their Stay

Klever

10.0

/ 10

El hotel muy lindo y su encanto especial, lo único un poco incomodo la cama muy pequena

Jorge

10.0

/ 10

El hotel muy bonito, bien mantenido y excelente localización. El equipo del hotel AAA. Full recomendado.

Maria

10.0

/ 10

Our stay at Mansion Alcazar was amazing, the hotel is beautiful and very well kept, the staff are friendly and helpful. Great experience!

In the Area

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Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, Ecuador, 010104

Main Facilities

This accommodation offers:

Steam room

Laundry service

Luggage storage

Elevator

Garden

Business facilities

Express check-out

Mansión Alcázar Boutique Hotel is a hotel is located at Cuenca. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Mansión Alcázar Boutique Hotel

Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, Ecuador, 010104

Discover More Places

Discover More About Mansión Alcázar Boutique Hotel

General
In Cuenca (Downtown Cuenca)

Location
A stay at Mansión Alcázar Boutique Hotel places you in the heart of Cuenca, steps from San Cenaculo Church and 4 minutes by foot from Church of Santo Domingo. This spa hotel is 0.2 mi (0.4 km) from Iglesia San Sebastián and 0.2 mi (0.4 km) from San Sebastian Plaza.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

San Cenaculo Church - 0.1 km / 0.1 mi
Church of Santo Domingo - 0.3 km / 0.2 mi
Iglesia San Sebastián - 0.4 km / 0.2 mi
San Sebastian Plaza - 0.4 km / 0.2 mi
Calderon Park - 0.4 km / 0.2 mi
New Cathedral of Cuenca - 0.4 km / 0.2 mi
Convent of the Assumption - 0.4 km / 0.3 mi
Casa de los Arcos Art Museum - 0.4 km / 0.3 mi
Cúpulas Lookout - 0.4 km / 0.3 mi
Museum of Modern Art - 0.4 km / 0.3 mi
Museum of Extreme Art - 0.5 km / 0.3 mi
University of Cuenca's Orchid Garden - 0.6 km / 0.3 mi
Sombrero Museum - 0.6 km / 0.4 mi
Museum of the Canari Identity - 0.9 km / 0.6 mi
Plaza Rotary Market - 1 km / 0.6 mi

The preferred airport for Mansión Alcázar Boutique Hotel is Cuenca (CUE-Mariscal Lamar) - 3.6 km / 2.2 mi

Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Cuenca? This hotel has 452 square feet (42 square meters) of space consisting of conference space and 12 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Dining
Enjoy local and international cuisine at CASA ALONSO, a restaurant where you can take in the garden view, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.

Rooms
Stay in one of 19 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks.

All facilities in Mansión Alcázar Boutique Hotel

Facility

Steam room

Entertainment Facility

Common Space

Lobby

Accommodation Services

Exterior

Kids and Pets

Babysitting with surcharge

Transportation

Garage

Things to Do

TV lounge
Garden
Spa
Library
Sauna
Steam room

Food and Drinks

Breakfast

Connectivity

Free WiFi

General

Banquet

Accessibilty

Disabled access friendly
Accessible parking

Public Facilities

Parking
Smoke-free area
Safety deposit box
Coffee shop
Elevator

Hotel Services

Laundry service
Express check-in
Newspaper in lobby
Luggage storage
Express check-out
Multilingual staff
24-hour Receptionist
Concierge

Business Facilities

Business facilities
Conference rooms
Computer station
Business center

Accommodation Policy & General Information in Mansión Alcázar Boutique Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

, Front desk staff will greet guests on arrival at the property. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Mansión Alcázar Boutique Hotel	19
Number of floors in Mansión Alcázar Boutique Hotel	2
Another facilities in Mansión Alcázar Boutique Hotel	Babysitting with surcharge, Garage, TV lounge, Garden, Spa

Frequently asked question in Mansión Alcázar Boutique Hotel

What is normal check-in & check-out time at Mansión Alcázar Boutique Hotel?

The standard check-in time at Mansión Alcázar Boutique Hotel is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00

Does Mansión Alcázar Boutique Hotel provide breakfast?

Yes, Mansión Alcázar Boutique Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Mansión Alcázar Boutique Hotel?

Mansión Alcázar Boutique Hotel is a 4.0-star hotel.

How many floors does Mansión Alcázar Boutique Hotel have?

Mansión Alcázar Boutique Hotel has 2 floors.

How many rooms are available at Mansión Alcázar Boutique Hotel?

Mansión Alcázar Boutique Hotel has 19 rooms in total.

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More Reviews from Other Guests in Mansión Alcázar Boutique Hotel

Overall Ratings & Reviews Mansión Alcázar Boutique Hotel

Other sources (408)

9.6

Exceptional

From 408 reviews

Cleanliness

9.8

Room Comfort

9.4

Location

10.0

Service and Facilites

9.8

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Traveler Reviews Mansión Alcázar Boutique Hotel

Number of reviews per page

Top reviews

Klever

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

El hotel muy lindo y su encanto especial, lo único un poco incomodo la cama muy pequena

Carlos

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Truly amazing

Jorge

with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

El hotel muy bonito, bien mantenido y excelente localización. El equipo del hotel AAA. Full recomendado.

Maria

with Friends

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Our stay at Mansion Alcazar was amazing, the hotel is beautiful and very well kept, the staff are friendly and helpful. Great experience!

Rachael

with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The staff was very friendly, helpful and accommodating. They helped us order taxis and gave us recommendations for where to eat and visit. I had the Inca massage and it was amazing. We will definitely stay there again and recommend it.

Andrew

Family

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Highly recommend this hotel!! Beautiful gardens!! Would never know this is located in the heart of the city. Very peaceful and relaxing.

Carlos

with Partner

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

The property was stunning. From the minute that you enter to the time that you leave the service to the client was absolutely top notch. The young lady that assisted us was great. Overall 100000% recommend.

Maria

with Friends

8.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

LA mansion tiene su aire clasico permanente.

John

with Friends

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

The staff were all so impressive and genuinely a caring team. The restaurant servers were very attentive. In particular, Veronica and Fernanda at the front took great care of us . It made such a difference to combine a beautiful historic property with superb service . The best experience and I’m sure we shall return someday.

Rafael

with Friends

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

This hotel is located very close to the main square. Great restaurants that are walking distance. I was traveling with a friend and both of our rooms were very comfortable and quiet. The staff was very professional and friendly. Breakfast is included and it’s delicious. Highly recommend this hotel. Cuenca is a very beautiful and safe city! Many thanks to Veronica and Fernanda for their great hospitality.

Julisa

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

A very beautiful classic Spanish architecture. Very helpful and kind staff. Delicious food

Kathryn

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

I recently stayed at Mansión Alcázar in Cuenca, and the experience genuinely stayed with me. After a long day of travel involving buses, taxis, shuttles, heat, and exhaustion, I arrived tired and overwhelmed. The very first thing they offered me was a warm towel. That small gesture meant more than I can adequately explain. It immediately shifted the experience from “transaction” to “hospitality.” I had also been unexpectedly upgraded to a much larger room than the one I originally booked. The room itself was beautiful, quiet, elegant, and deeply calming, but what impressed me most was the feeling behind everything. Nothing felt cold or corporate. The hotel felt crafted rather than processed. One detail that particularly struck me was the room key. Instead of a generic plastic card, it was attached to a large, weighty medallion marked with my room number. It may sound small, but it completely changed the emotional texture of the stay for me. It felt intentional. Memorable. Human. Throughout my stay, the staff were warm, kind, and genuinely welcoming. The atmosphere carried a sense of dignity and calm that is increasingly rare. I have stayed in many hotels over the years, but this was one of the few places that made me pause and truly feel cared for. Thank you for such a memorable stay.

Xavier

10.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

La habitación muy bien equipada y los desyunos deliciosos. El personal muy amable.

Jay Young

Family

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

The breakfast menu was fresh, excellent. Room was clean especially the bathroom. Staff was nice and eager to help guest, Veronica in particular. She was so nice and passionate to have pride in Cuenca.

Camilo

with Partner

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

We had a great experience! The hotel was perfect fornour needs. And Pablo made sure we had everything we needed. He organized our trasportation and answered all our questions. My only feedback would be to improve the sonorization in the rooms adjacent to the commom areas. In some instances, we had other guests having loud phone conversations while we were trying to nap. Other rooms do not have this issue, but I do think it would be worthwhile improving.

Juan

with Partner

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

The decor and service were amazing

Luis

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

I loved it

Vincent

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

My stay was so wonderful , I can’t wait to visit again ! Thank you

Fernando

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Beautiful old mansion in the colonial center. If you want to travel back to the 19th century, in a good way, highly recommended.

lynne

Business with Children

10.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

Loved everything

Number of reviews per page

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Exterior 4 Mansión Alcázar Boutique Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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