El hotel muy lindo y su encanto especial, lo único un poco incomodo la cama muy pequena

Truly amazing

El hotel muy bonito, bien mantenido y excelente localización. El equipo del hotel AAA. Full recomendado.

Our stay at Mansion Alcazar was amazing, the hotel is beautiful and very well kept, the staff are friendly and helpful. Great experience!

The staff was very friendly, helpful and accommodating. They helped us order taxis and gave us recommendations for where to eat and visit. I had the Inca massage and it was amazing. We will definitely stay there again and recommend it.

Highly recommend this hotel!! Beautiful gardens!! Would never know this is located in the heart of the city. Very peaceful and relaxing.

The property was stunning. From the minute that you enter to the time that you leave the service to the client was absolutely top notch. The young lady that assisted us was great. Overall 100000% recommend.

LA mansion tiene su aire clasico permanente.

The staff were all so impressive and genuinely a caring team. The restaurant servers were very attentive. In particular, Veronica and Fernanda at the front took great care of us . It made such a difference to combine a beautiful historic property with superb service . The best experience and I’m sure we shall return someday.

This hotel is located very close to the main square. Great restaurants that are walking distance. I was traveling with a friend and both of our rooms were very comfortable and quiet. The staff was very professional and friendly. Breakfast is included and it’s delicious. Highly recommend this hotel. Cuenca is a very beautiful and safe city! Many thanks to Veronica and Fernanda for their great hospitality.

A very beautiful classic Spanish architecture. Very helpful and kind staff. Delicious food

I recently stayed at Mansión Alcázar in Cuenca, and the experience genuinely stayed with me. After a long day of travel involving buses, taxis, shuttles, heat, and exhaustion, I arrived tired and overwhelmed. The very first thing they offered me was a warm towel. That small gesture meant more than I can adequately explain. It immediately shifted the experience from “transaction” to “hospitality.” I had also been unexpectedly upgraded to a much larger room than the one I originally booked. The room itself was beautiful, quiet, elegant, and deeply calming, but what impressed me most was the feeling behind everything. Nothing felt cold or corporate. The hotel felt crafted rather than processed. One detail that particularly struck me was the room key. Instead of a generic plastic card, it was attached to a large, weighty medallion marked with my room number. It may sound small, but it completely changed the emotional texture of the stay for me. It felt intentional. Memorable. Human. Throughout my stay, the staff were warm, kind, and genuinely welcoming. The atmosphere carried a sense of dignity and calm that is increasingly rare. I have stayed in many hotels over the years, but this was one of the few places that made me pause and truly feel cared for. Thank you for such a memorable stay.

La habitación muy bien equipada y los desyunos deliciosos. El personal muy amable.

The breakfast menu was fresh, excellent. Room was clean especially the bathroom. Staff was nice and eager to help guest, Veronica in particular. She was so nice and passionate to have pride in Cuenca.

We had a great experience! The hotel was perfect fornour needs. And Pablo made sure we had everything we needed. He organized our trasportation and answered all our questions. My only feedback would be to improve the sonorization in the rooms adjacent to the commom areas. In some instances, we had other guests having loud phone conversations while we were trying to nap. Other rooms do not have this issue, but I do think it would be worthwhile improving.

The decor and service were amazing

I loved it

My stay was so wonderful , I can’t wait to visit again ! Thank you

Beautiful old mansion in the colonial center. If you want to travel back to the 19th century, in a good way, highly recommended.

Loved everything