Crowne Plaza CHESTER by IHG

Hospitality of the reception at check in and breakfast staff was great.

Great location in the city centre, lovely spa and pool, the bar area was spacious and clean, didnt have any food from the bar. Will defo be back

Central location easy walking distance to town centre. Gym spa and treatments all on site. Buffet and cooked breakfast excellent choices. Rooms overlook Chester racecourse with Wales in the distance. Would definitely recommend and would not hesitate to stay again

Nice hotel in the middle of Chester. Staff helpful and sorted us a disabled space parking. Rooms are clean but furniture could do with updating, overall a pleasant stay.

From when we arrived with a reserved sign in the car park to breakfast and evening meal we were treated like VIPs and nothing was too much trouble. It is difficult enough when travelling in a wheelchair but the staff made us feel very special. We will definitely recommend the hotel to others and if we need to stay in Chester again we will definitely book the Crown Plaza.

Various stains on the carpet and on the seating in the bar area. Fridge didn't work in the room. Swimming pool is very small, not really fot to swim. Tired furniture in bedrooms.

Very friendly and helpful staff. Convenient location to city centre and good facilities on site.

Stay was ok, previous room (next door) much better tho

Lovely central well maintained hotel. Staff very friendly and helpful, good range of choice's for breakfast.

Love this hotel. The bedrooms are well planned - I love the fact a magnifying mirror is in the bathroom. I hate to struggle to see properly when applying make-up! Enjoyed swim in the pool. Breakfast was a real feast of tasty choices, also the coffee machine produced a lovely drink with the ideal strength. The staff were so attentive and friendly. We will be back!

As always, our arrival at the hotel was excellent. The check-in staff were welcoming and attentive, and the building greets you with a very pleasant, clean scent. Parking at the hotel is quite expensive at £20 for 24 hours, so we chose to park just across the street for £8.50 instead. Breakfast was excellent, featuring choices to suit every palate. While the price may seem a bit expensive when booking, the incredible variety and quality made it well worth the money in reality. The staff were highly welcoming, and their allergen awareness practices were the best I have experienced at any hotel. Our room was clean and featured a large TV. While the bathroom was clean, the corners behind the door could use a minor paint touch-up to remove a slightly grubby look. Additionally, the furniture showed some wear and tear, including a rather large dent in the dressing table, making it feel a bit rough around the edges. All in all, it was a very pleasant experience. We have stayed here before, and we will definitely stay here again.

In general, the hotel, staff and location was very good. Only criticism would be the cost off parking. It was quite expensive.

Lovely stay wish it could have been longer

Lovely hotel in a very central part of Chester . Staff were excellent from reception to bar We booked entry to the lounge & would deffo do again . Loved the fact we could see the racecourse from the bedroom lovely ! Would stay there again

Rooms were spacious, modern and clean. Check in and out was quick and easy. All staff were friendly and helpful in suggesting local places to eat and advising on parking etc. We used the pool and sauna which was also very clean and well maintained. We couldn’t get a space on the hotel car park but there is one just next door where we could park easily and leave the car there for the duration of our stay. It was reasonable at £21 for just over 24 hours. Great central location and we will definitely stay here again on our next trip to Chester.

Reception is highly presentable, the team are efficient and very personable. Breakfast is expensive compared to other hotels of a similar standing, however, the quality and variety of food is very high, We had dinner during our stay, the menu was varied with plenty of choice, food was well prepared, good quality and reasonably priced. Restaurant staff were really pleasant people who clearly wanted you to feel welcome. Food arrived quickly and tables were cleared without intruding. The room was spacious, clean, made up daily, and comfortable. However, the bathroom looked tired, it needs a refresh, probaly needs a modern look with a walk in shower rather than a shower over the bath.

A comfortable stay in the city centre. Nice, big, comfy bed. We left an item behind and it got posted back with an adorable note. Would definitely stay again

Very clean room and bathroom, full length anti slip mat for the bath. Excellent tea could have done with more on the room. Hotel close to town centre and easy to find. Advise that you patk in the car park under the hotel, entrance is before the hotel car park entrance. Pool, sauna clean and relaxing environment

Central location ideal for visiting chester

Great location where you can just walk to see local historical sites. Great staff. Facilities were good, but showed some signs of years of use.