Crowne Plaza CHESTER by IHG

Great location, comfortable room and friendly staff. I enjoyed the pool and the bar. Sleep was disturbed by loud banging doors.

Reception area is dark and gloomy. Our room armchairs were stained Good breakfast

Only suggestion I have is to have soft close doors to the rooms.

We couldn’t come because my wife was sick if possible can we reschedule

Great reception staff. Goof place to stay close to centre and zoo

bad, terribly kept rooms and dirty

I stayed at Crowne Plaza Chester for the races and found it to be a bit of a mixed experience. The hotel's location is excellent, making it very convenient for exploring Chester. The restaurant was lovely, and the breakfast was particularly good with a great selection of food. The reception areas and public toilets were also clean, well-presented, and gave a good first impression. Unfortunately, the rooms let the hotel down. They are in need of modernisation, with dated furniture and décor that feels tired compared to the rest of the property. Some of the plug sockets in the room didn't work, which was frustrating, and the shower pressure was very weak, making it difficult to enjoy a proper shower. Overall, the hotel benefits from a fantastic location, good food, and well-maintained public areas, but the rooms would greatly benefit from refurbishment and some attention to maintenance issues.

Excellent all round and will definitely be going back

Can’t fault anything about the hotel

Held a disabled parking space for my friend which was really helpful. Hotel is in great location.

The windows could not be opened.

Best hotel breakfast we have had in a long time and we travel to a lot of hotels throughout the year.

Clean room. Excellent room service

Great

Room spacious, very comfy beds. Opening window and radiator was ideal as due to having asthma, air con can make my condition worse so was glad to have options. Breakfast was an excellent selection. Staff attentive, happy to help, but left you be to relax and be a guest not a customer which so few hotels now do. Very pleased, will stay here again and recommend it to friends and family.

The rooms are very dated and tired. It did not live up to it's 4* reputation. Additionally the breakfast buffet was poorly managed, understaffed,

We always stay at the Crowne Plaza in Chester but have sadly noticed facilities have reduced and the rooms are a bit tired. On this particular occasion there was an unbelievable amount of door slamming so we did not get a goods night sleep in 2 nights. Staff are always helpful and polite.

Excellent hotel. Comfortable rooms and good gym.

The room was very nice and clean, although we couldn't get the shower to work this morning (no instructions). Unfortunately we didn't get to use any of the amenities there so can't comment on those, but a nice hotel and not too far from the city centre and all the shops and bars etc. I rate our star 6 bananas 🍌🍌🍌🍌🍌🍌

Staff at reception weren’t exactly welcoming. Checkin took longer than average considering it had all been pre-paid. Room was tired looking. Shared spaces have had investment.