DoubleTree by Hilton Hotel Bristol South - Cadbury House

It’s awful , leave it alone , it’s mine :-) Staff , spa, food, location all amazing. Thank you

We stayed for one night in a Deluxe Double Room as two adults and two children. The room included a sofa bed, which worked well for our family. We booked the half-board package, which is worth noting only applies to adults. Children’s evening meals are charged separately, although they can eat breakfast free of charge. The highlights were definitely the staff, who were all friendly, welcoming and helpful throughout our visit. The grounds are beautiful and well maintained, making for a lovely setting. The pool was clean and enjoyable, the bed was very comfortable, and the restaurant was excellent. Breakfast was particularly impressive, with a great choice and everything we tried was fresh and delicious. There were a few downsides though. Housekeeping knocked on our door three separate times before the advertised check-out time, which made us feel like we were being rushed out of the room. Parking at £12 for one night also felt overpriced. Finally, the hotel photos are a little misleading, as the bedrooms are actually located in a separate, newer building next to the main house rather than in the historic building pictured, which wasn’t what we were expecting. The layout of the accommodation was also quite confusing and not particularly easy to navigate. Overall, it’s a lovely hotel with great facilities and excellent staff. With a few small improvements, it would be an even better experience.

I stayed at the Double Tree by Hilton Cadbury House for a recent business trip. The stay was ok although I was a little disappointed with the Deluxe room that I had booked, certainly not like the pictures indicated on the Hotels.com website. The servicing of the room is what the hotel calls a light service for a short stay like mine. This does not include refreshing the bed or towels or even emptying the bins. This apparently only happens every 3 days. The room was clean and the bathroom functional. The bar area was very comfortable plenty of seating and the food was very good. You also have the facility of the MPW Restaurant, although this was not something I used. Breakfast was very good with a large selection of hot and continental foods and overall I found the stay comfortable. One thing that all the hotels have tagged on to nowadays is charging to park your car on the car park even as a hotel guest although at a slightly reduced rate than that advertised on the Car Park boards. Personally I believe that as a hotel guest there should be no charge to park my car unless I had made arrangements to leave it during a trip from the airport.

We were moved 3 times due to blood stains on the bedding and a very dirty room and a tv that did not work. Never again will we go back to a Hilton

The service we received was fantastic. The hotel itself was clean throughout and will definitely be back in the future.

Lovely, peaceful, beautiful gardens with an amazing view towards the Bristol Channel. Would recommend for a quiet relaxing few days away from it all. Unfortunately we didn't get around to having an evening meal in the restaurant. Started to plan our next trip before we even left.

Had 2 night stay at the hotel . Must say staff were excellent and very approachable. Good breakfast too !! Overall good stay . Would recommend to others !!! Thank you!

We had a fabulous stay with our 2 children. Grounds are beautiful and in this amazing weather, perfect to go outdoors after dinner to play games on the lawn. Food was really good, both breakfast and dinner. Room was a little noisy due to other residents, no fault of the hotel. Staff were attentive and friendly.

clean room helpful staff

There was no toilet brush to clean the toilet with and also I booked for 3 of us one Including sofa bed, late at night when going to sleep realised the sofa bed when pulled out had no sheet, pillows or duvet and when brought up we were just given it rather than it being done 9pm after travelling almost 2 hours.

Thank you to Sabrina the duty manager for responding to the issues we experienced positively and for taking ownership of them. She was a credit to the hotel, worked hard and clearly cared about the guest experience. Sabrina was also thoughtful as she knows the other issues we experienced (nothing to do with the hotel) following a recent visit to Mexico. We originally booked an accessible room. We did so purposefully because that room had a king sized bed. Unfortunately the room was tidy but was not clean. When we arrived there was unrine already in the toilet and the bathroom wasn’t to a standard one would expect for a £150+ (on average) room per night or the DoubleTree brand. It wasn’t a one off, it appeared to be a build up of a substandard lack of cleaning routine for some time as it included black mould in places. We were moved rooms as an ‘upgrade’ but it was only marginally better pointing to some systemic issues which we have been assured will be addressed. Overall it’s a nice property with some nice grounds and a bit of history; but we felt the rooms in person are dark and dusty and do not entirely live up to

The spa club and the hotel grounds is what make this hotel special. The rooms could do with a refresher and the house keeping of rooms during our stay left a lot to be desired as beds not made up and cups not cleaned and we had a suite room.

Excellent amenities- nice pool, sauna & hot tub Nice rooms Only negative is having to pay for parking when you are staying at hotel

Absolutely a brilliant hotel to stay in

Staff were very friendly and attentive. Comfy bed and lovely views.

Really lovely location, perfect for easy access to many places. Grounds and staff were wonderful !

A fantastic weekend away with all our needs met and more.

I had an issue with my room where the room they gave me was a lower grade and they did not say. I realised and challenged them. Emily was fantastic and organised the refund via Expedia and gave us a later check out. If that hadn’t happened this would have been a five star review.

The room was very difficult to find. The floors of the hotel were like a maze. You had to go to the second floor to come back up the corridor to get to the first floor. We got lost and took us a while to find the room. The receptionist did say it was confusing to find, so they are aware of it, would be helpful if they had someone to take you to your room as its not straight forward. We were very excited to try out the restaurant, but the food was a little disappointing and didn’t live up to our expectations. The food at the club was much better. The hours for the swimming pool was very convenient. The games on the lawn were entertaining and the grounds of the hotel were very pleasant. We had the family room, which was very tight for a family with teenagers and the view was sooo disappointing as we only had shrubs to look at in such gorgeous grounds. The parking is charged on a daily basis we didn’t quite understand why they charged for the parking as the hotel was on private grounds and the land was not shared. In our experience, hotels tend to charge when they are in city centres not out in the country. I had missed this when booking and it would have definitely deterred me had i have seen it before booking. Staff were very approachable and helpful with a welcoming smile on their face all the time.

Lovely hotel, beautiful grounds, lots to offer! We thoroughly enjoyed the spa & breakfast. Our room was very clean & tidy upon arrival & we were very well looked after by all staff.