DoubleTree by Hilton London Elstree

Great hotel, second stay..... Amazing price.... parking overnight for only £5. Lovely rooms for the price... Thanks

Staff were super polite and helpful - we had a cooled room and it was perfect - shame you have to pay for parking but that’s the only Downside

Check in was nice and quick but unfortunately for us that is where it all went wrong. Firstly we were given the wrong room type and ok we could have looked past this but the heat within the room was unbearable. There was one fan left for us that hardly gave any relief of the heat and was positioned in a place no where near the sleeping area. There was the loud noise from an air con unit that again unfortunately was plugged in the opposite side of the suite. When I went to reception to complain I was told that they are overbooked for my room type and the air con is only working in some rooms - it was basically a first come first serve!! I then asked for additional fans to assist us with the temperature within the room. These were provided but due to the excessive noise my young daughter was required to sleep with her mouse cancelling headphones on as she is noise sensitive. Not the best night unfortunately for us and not what we expected from a Hilton

We arrived an hour after check-in, we were told that the room was not ready. We took a seat and waited 10 minutes to be called. The initial allocated room had an ant infestation, we made reception aware & they changed our room. The re-allocated room was fine - air conditioning did not work & the drain from the shower seemed insufficient to cope with the flow of water - room flooded after a few minutes of shower running. The staff were very friendly & helped as best they could, we didn’t complaint about the AC & shower. Amenities were good, hotel in general (baring ants in the room), was clean. Plenty of parking available, although the booking system seemed to be confusing (regular iPad book-in, but code required from reception to access it). EV charging points bi-lingual (English & Welsh), easy to use & plenty of them.

The hotel was excellent, great English breakfast especially if traveling with children, loved the area we were at was quiet and plenty of parking space

Great stay, welcoming staff, handy location for tube into central London. Good breakfast

Accessible room access was excellent, clean and tidy and a very comfortable bed. The staff thoroughly went through evacuation plans as part of check in to ensure all our needs would be met.

Very accommodating staff. Professional & kind. 10/10

Great sized room with modern decor and lovely small touches linking it to the location next to the studios - excellent staff, downside was the fan that was provided in the room, didn’t really work effectively but it was a heatwave and even though the hotel decor is modern the building is quite old. Breakfast also had a great selection and it’s a great place to stay that’s quiet but easy to get into central.

Good stay

Clean space and nicely presented. Unfortunately, they have turned off the A/C (even though the controls and explainers for the controls are still within the room), which on a night like I had in Summer was a real dealbreaker. I wouldn't have booked if I had known, on me for not skimming the amenities I know, I just would have expected it for a global brand and at this price point. Secondly the shower was barely big enough for me to fit in which did not make for a pleasant experience. I wouldn't book again

Staff was very helpful and accommodating, hotel is nice and a good price

Lovely hotel but my TV didn't work properly which was not a problem for me but just letting the hotel know so they can look into this - Room 338

Great rooms, nice film theme, lovely staff - especially in the restaurant, well priced and super convenient location.

It was my birthday and they put balloons up and decorated the room which was lovely! Room service food was amazing and the breakfast was amazing as well (also free)

Lovely decor in the lobby. The room was very clean and comfortable, however being a junior suite, it would have been nice to have a fridge and air conditioning. On the whole it was a relaxing experience.

This time, the room was very good, so the stay was very nice. However, you really roll the dice here, as the standard is not the same across all rooms, so you can end up with a very substandard room directly next to the motorway, with almost no noise isolation due to very old and leaky windows. But no complaints this time

Nice Hotel would return and stay again

There was some confusion during check-in regarding our booking for three separate rooms, with guests arriving at different times. Initially, we were all given keys to the same room, and concerns were then raised about the number of occupants, as it didn’t seem clear that we were meant to be in different rooms. We were also asked to reconfirm our booking details a few times, which took a little while to resolve. It appeared to be a misunderstanding, but it did make what should have been a straightforward check-in more complicated than expected, and at times it felt like the confusion was attributed to us which set our weekend off on a poor note. That said, the hotel overall suited our needs well. The location was convenient, and the rooms were comfortable. The only downside was that there was no air conditioning in the rooms.

Staff were very good and the hotel and areas are well maintained