Hilton London Syon Park

The staff are excellent, super friendly they made our stay very enjoyable

I was astounded how expensive this hotel was for a pretty standard hotel. The staff gave me the wrong room number and I tried to get into the wrong occupied room. When I went to explain my plight the staff appeared burden by my request for the correct key and room and no apology was forth coming. I order a simple meal and was told the wait would be 30mins, 90mins later I was still waiting. When it arrived it was merely adequate. I would not stay here again.

We spent 3 nights at the Hilton Syon Park. It's a nice hotel and the hotel staff is quite helpful. We did not use any amenities except for the bar and breakfast. The outside sitting area is very nice. Walks into town are fairly short and there are plenty of places to eat in town. The main issue we had is that one of the bar staff was very unpleasant and difficult to deal with and made using the bar uncomfortable. On the other hand, the blond woman who works in the bar is wonderful and treated us well. The car park is great to have and is free. We'd stay again.

The booking and check-in were a bit haphazard, with a few mistakes. However, the staff sorted this out very well and everyone was happy.

The hotel had a private function on. Deafeningly loud music. Very close t our and other guest rooms. We could not sleep. Nobody could sleep with that going on. Complained. They said it would go on until 1am. Absolutely awful

i had a great mini break here. The staff were so friendly helpful and accommodating. The breakfast staff were so welcoming and very attentive. I’ll definitely be returning.

Brilliant experience. Fab breakfast.

The hotel was fully booked for a wedding party. On the first night, the noise was so loud that I could not sleep, until at stopped at 0255. When I questioned the reception staff the next morning, they initially told me I must be a light sleeper (I am a former Gunner and nearly deaf!). They then admitted the room was above the bar and moved us to a more distant room, as there was a second wedding booked in for the Sunday night. (The second room had a faulty light which could only be switched off fully by removing the key card and blacking everything out.)They arranged a £50 refund, which has allegedly been sent. You have to pay £50 per couple to swim and use the spa facilities, so we booked a time slot for the second day. When we turned up to our booked time, we were told it was full and asked to come back in an hour, which would have meant finishing at 9pm and missing dinner, so we declined. The food was excellent throughout and the staff were great, but a very poor first night sleep and the poor administration, means I would not rush to go back. If the £50 refund ever turns up, I will use it to book somewhere else that does not charge £50 for a swim!

My experience during my time at Hilton Syon Park was remarkably pleasant and provided a sense of ease and relaxation. I found the level of service provided across all areas to be of an excellent standard, with the individuals working there demonstrating a high degree of attentiveness and displaying a genuinely friendly disposition towards guests.

Nice hotel nice staff

Very great experience staying Clean hotel and professional staff

Lovely room. Great location. Parking was good. Disappointed that if you want to swim you have to book a slot and pay £25! Most hotels with pools let guests have a swim for free. Breakfast was also disappointing. Cold plates and offerings not replenished at the same time. Had to wait for things to come out, so what was on your plate got cold very quickly. Poor quality bread for toast. Eggs not fried but out of a steamer. Revolting Americano coffee. Tasted like chemicals not rinsed out of the machine.

We Opt out on breakfast

Had a King Deluxe Room with a View for 1 night. The view from our room was of the car park with trees in the far distance which wasnt quite the view I had anticipated given the hotel is next door to Syon Park, and our balcony had 1 chair only - even though photos of the room showed it having 2 and a chair. The bed was comfortable and there was a large TV, although the general appearance of the room was quite tired (scratches on the desk, marks on the table, steam damage from the kettle on the mirror). The amenities in the room were limited, although they bought toothpaste upon request and there was no mini bar. Breakfast was enjoyable, a buffet inclusive of English breakfast items, with eggs also cooked to order, and continental items.

A beautiful hotel. Everything one needed was there. Helpful and friendly staff. Well located for walking the parkland and a close drive to Kew Gardens, which we were visiting. Walked to Brentford High Street Saturday evening. Was surprised at how much the pre booking was to swim, £25. Did not use this option which was a shame. Only stayed one evening.

Beautiful room, very clean and welcoming

Room was nice and clean, issue with plug sorted straight-away

Great service and great food.

Great place to stay .

Efficient welcome and check in, surrounding areas are lovely. Room a little dated, shower door leaked and pillows needed changing. Breakfast and restaurant food and service was lovely and generous.