Metro Inns Walsall

Only thing good was free parking clean sheets and a pub next-door. The carpet in .my room was rank and smelt of urine. The hotel is in a dire need of renovation. The man at reception was surly and no charisma.

good service but no discount for regular users

I phoned to see if i could do a LATE check-in and they organised this without a problem. Room was basic but comfortable. Overslept hahaha

No lift working

Good

While I typically refrain from negative feedback, I feel compelled to address several concerning issues. The accommodations presented as dated, featuring a mattress that significantly impacted ease of use. Furthermore, an unidentified odor was present, and the absence of a toilet roll holder, coupled with the placement of the toilet roll on the floor, raised concerns. The provided Wi-Fi connectivity proved unreliable, failing to connect even to the in-room smart television. The condition of the towels suggested either a total lack of attention to cleanliness or it hadnt been replace since the previous occupants. The car park's pothole and items being left near fire exits further suggested a total disregard for health and safety. Overall, the experience did not meet expected standards.

Reception staff friendly and sorted out key card that wouldn't work...room poor....

Acceptable for the money

Although the sheets and towels were clean and bathroom reasonable the decor and flooring was dirty and decaying windows dirty Only one cup for a twin room Lift not working and room on 3rd floor Whole hotel needs a refurbishment No shampoo conditioner or shower gel even though advertised on website

We did like plenty of parking, warm greeting by check-in staff. We did like the size of the room and bathroom. We loved having a fridge and long bench table, clean towels on the 2nd morning and bins emptied. However, the place looks very dilapidated outside, and the bed was very uncomfortable.

Comfortable stay. Friendly staff. It was a cold night heater in the room was working.

On entering it did smell funny. East check in. Lift not in use. Room was basic but clean. Check out was 10am but paid £10 to extend till 12

I wish i read the reviews before i booked its a really old hotel the lifts didn't work and the room had a strong smell off PISS coming from the stain carpet the council must use it has a half way house to cause there was so many crackheads walking around

You have to understand that for a price you get a room, I didn’t expect much for fifty quid and only wanted a shower, nap and heading off. It was the sort of place you want flip flops for the shower.

Got to the hotel 3rd floor room lift broken and looked like it had been for a long time the beds looked like they had been slept in. The walls were covered in some sort of liquid splashes by the bed. The sides were all super dusty. The hoover had not touched the skirting boards in a year. The walls had plaster showing through from gouges. The carpet in the middle of the room had been cut into and replaced but not properly. Wouldn’t stay again especially after having to spend another £20 on bite cream and piraton from the beds

It absolutely good and refreshing

Old and need refurbishment.

This is the worst hotel I've ever stayed in. The staff were grumpy and rude, the young guy eyes up the girls. The place was dusty and dirty. The lifts don't work. People smoked drugs outside the back and our hallway on the second floor smelt of drugs, gave me a headache and made me feel sick. Staff were rude when we asked for clean cups, we were charged for a fork, a plastic fork which melted and when we asked for another fork, we were huffed at 😡😡 never ever would I stay there again and neither should anyone else especially if you have children as the drugs smell bad around the inside of the hotel

Upon arriving there were crack heads at the door, one guest picking his skin and wiping it on receptional area. Girl on reception was polite so bravo to her. The hotel is not a hotel is a like a hostel, rooms were very dirty, every inch of the mattress was broken lucky was only there for a few hours. Not worth the £40 paid do not book for a good night sleep. Great if your looking for storage if at work

My brother is disabled and staff went above and beyond to accommodate him. The reception and cleaning staff were very friendly. The room was a little dated but it was spacious and comfortable. The bathroom was an accessible one with walk in shower and plenty of grab rails. The hotel was cry good value at the price. We would use it again if we are in the area. The restaurant next door was good value and offered tasty food, it also had very friendly staff.