The Bell Hotel

Average.

We'd stayed at the Hotel before and it has changed, the customer service is fantastic , the staff are very friendly and helpful. It's very quaint and probably won't be everyone. However its clean and has charactor

The rooms are in desperate need of a revamp

Its a pub with rooms not a chain hotel so that's what to expect. Very handy for the town and the nearby air base. No fuss check in or out. Pub area looked good with a mixture of bar area and slightly more relaxed seating area.

Easy to find, parking at rear. Staff friendly, check in easy. Hotel side a bit run down, room adequate. Decor and fittings dated but the room and bathroom was clean and tidy. Towels and bedding clean. Bit overpriced for what you get but it served its purpose.

A lovely little building in Mildenhall. Certainly an historic building, and comes with the quirks of its age, but the team has done a brilliant job of adapting and making it up to date. Missing shampoo, and no hair dryer, but the bed was great and the shower fantastic. Kettle and tea bits were all I really needed :-).

The staff are lovely and friendly and they accommodated my request for a quiet room. The check in and out process was quick and easy. I didn’t sleep so well because of noise from the next door’s TV until past midnight but obviously that’s inevitable and not the hotel’s fault. The room was spacious and had high ceilings but it’s quite tired and needs a facelift- a redecoration, regrouting, a new bathroom light cord etc. It does the job for the night though.

The room that I was located was situated at the back of the hotel. The room was comfortable and a fan was provided due to the very hot weather, which was a great help. The down side.... below my window is the yard which is like a garden and unfortunately got very noisy at times during the evening when customers were out there.

No hot water in the shower, I complained twice and was told it was old plumbing and I needed to time my showers to avoid peak use. The mattress had springs poking out of it. The windows are single glazed and the blinds/curtains are so thin they dont keep any noise or light out. I wont be back.

Great location easy to find close to all shops 10 min drive to mildenhall stadium up on straight road room was pretty basic had everything you need cant say anything about the food has haven't eaten but smelt amazing they don't do breakfast but is a cafe next door that they recommend was lovely will be staying again when next up.

Management professional, friendly. Room clean, and kept clean. Food poor. At times management paid more attention to bar guests than hotel guests!

The mattress is horrible, the sink is dirty, the carpet is dirty and needs a deep cleaning from the entrance. I don't want to imagine the other rooms.

Shower didn’t work, room not clean , bed not comfy at all. Room really dated. Way too overpriced for the condition it’s in

Room 14 plug did not stay down in wash basin sink. Shower did not work. Bath too small for anyone over 5ft 5in. No hand rails on or above bath. No slip mat in bath caused one of us to slip over. Double bed mattress on the right side sunk into bed. Toilet chain lose missing screws. Can't fault cleanliness but disappointed would have expected basic amenities to be adequate enough to wash/shower/bath. Not value for money should really be given a part refund. No breakfast onsite. Evening meal barman wasn't interested in acknowledging us as we were wanting to dine. More interested in the few locals. So we left and dined elsewhere. Did leave a list of issues for this room

Great pleasant stay. Staff were very helpful. Thank you

An improvement still work in action.

Great stay. Room recently renovated. Great location. Amenities all close by.

Lovely historic place in the Heart of mildenhall,nice staff,comfortable bed,easy parking. Happy days!

No details about WiFi in the room or how to check out. Went to hand in key in the morning - premises was locked up - so just had to leave the key in the room. Room was dated, but reasonably clean

Did not do breakfast nobody on desk tilll 9am