The Hotel Chester

Hotels
9.6
/10
Exceptional
199 reviews

What Guests Say About Their Stay

Laura

10.0
/ 10
Lovely stay, would definitely visit again. Central location, friendly staff and very clean and has described.

Verified traveler

10.0
/ 10
Highly recommend, unique rooms and brilliant staff, in the heart of Chester! Got upgraded to the Secret Garden and it was great! Stayed before in the Safari room which has its own jacuzzi bathtub which was brilliant! This time opted for another room as it safari was booked, but the upgrade was great! Staff very friendly and brilliant! Cannot complain in the slightest! Can’t wait to go again!

Laura

10.0
/ 10
Great hotel. Had a nice upgrade. The room had a comfy bed and was very clean. There was an ac unit in the bedroom which helped cool the room down. The only thing was the shower pressure was very low and cut out a couple of times.
In the Area
See Map
19 Newgate St, Cheshire West and Chester, England, CH1 1DE

Main Facilities

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24-Hour Front Desk
WiFi
The Hotel Chester is located in area / city Cheshire West and Chester. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Hotel Chester

19 Newgate St, Cheshire West and Chester, England, CH1 1DE
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Lobby 2 The Hotel Chester

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General


Near Chester City Walls

Location


A stay at The Hotel Chester places you in the heart of Chester, within a 15-minute walk of Chester City Walls and Chester Racecourse. This luxury hotel is 3.6 mi (5.8 km) from Chester Zoo and 0.1 mi (0.1 km) from The Rows of Chester.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Newgate - 0.1 km / 0.1 mi
Chester Roman Gardens - 0.2 km / 0.1 mi
Roman Amphitheatre - 0.2 km / 0.1 mi
Grosvenor Park - 0.4 km / 0.2 mi
Grosvenor Museum - 0.4 km / 0.2 mi
Dewa Roman Experience - 0.4 km / 0.2 mi
Eastgate Clock - 0.4 km / 0.2 mi
The Rows of Chester - 0.4 km / 0.3 mi
Old Dee Bridge - 0.5 km / 0.3 mi
St Peter's Church - 0.5 km / 0.3 mi
Chester Cathedral - 0.5 km / 0.3 mi
Chester Town Hall Square - 0.6 km / 0.4 mi
Chester Town Hall - 0.6 km / 0.4 mi
Chester Castle - 0.6 km / 0.4 mi
Storyhouse - 0.7 km / 0.5 mi

The nearest airports are:
Chester (CEG-Hawarden) - 8.1 km / 5.1 mi
John Lennon Airport (LPL) - 40.4 km / 25.1 mi
Manchester Airport (MAN) - 54.7 km / 34 mi

Facilities


Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a fireplace in the lobby.

Business Facilities


Featured amenities include express check-out, a 24-hour front desk, and luggage storage.

Rooms


Make yourself at home in one of the 16 guestrooms, featuring kitchenettes with stovetops and microwaves. Your room comes with a Select Comfort bed. 32-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include minibars and electric kettles, and housekeeping is provided daily.

All facilities in The Hotel Chester

Lobby The Hotel Chester
Lobby
Exterior The Hotel Chester
Exterior
Others The Hotel Chester
Others

Hotel Services

  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Romantic proposal packages

Connectivity

  • Free WiFi

General

  • Fireplace in lobby

Public Facilities

  • Smoke-free area

Accommodation Policy & General Information in The Hotel Chester

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:30
Check-out:
Before 11:00

Pets

Limited Number Of Pets In Room

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 1 per accommodation, per stay

We have included all charges provided to us by the property.

Professional property host/manager, Contactless check-out is available, Cashless transactions are available, Essential workers only - NO, Guest will receive an email before arrival 24 hours, Guests will receive an email with special check-in instructions, No elevators
  • Pet deposit: GBP 1 per stay
  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 23:30 - to 11:00
Available rooms at The Hotel Chester
16
Another facilities in The Hotel Chester
Luggage storage, Express check-out, 24-hour Receptionist, Concierge, Romantic proposal packages

Frequently asked question in The Hotel Chester

What are available facilities at The Hotel Chester?
There are top facilites at The Hotel Chester such as 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Hotel Chester?
The standard check-in time at The Hotel Chester is starting from 15:00 - 23:30 while the latest check-out time is at Before 11:00
What is the star rating of The Hotel Chester?
The Hotel Chester is a 5.0-star hotel.
How many rooms are available at The Hotel Chester?
The Hotel Chester has 16 rooms in total.
Does The Hotel Chester provide parking?
Yes, The Hotel Chester provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in The Hotel Chester

9.6
Exceptional
From 199 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
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Traveler Reviews The Hotel Chester

Number of reviews per page
20
40
Top reviews
Caroline
icon-Business
Business
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Firstly the good things: the common areas & my suite (the Secret Garden) were in many ways very impressive in terms of design & everything was beautifully clean. On the downside the suite wasn’t quite as practical/efficient as I’d have hoped. Eg the fridge was just a minibar so v small; the bathroom basin was tiny, the mirror above it with built in light didn’t work & flashed all the time; the wet room arrangement was impractical as the water flooded the area between the shower area & the towel rail. So still a good experience staying here & if design’s your thing then absolutely terrific, but not quite right for me.
Read More
Laura
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Lovely stay, would definitely visit again. Central location, friendly staff and very clean and has described.
Toni-Marie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Room and staff were amazing would highly recommend
anil
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Nice hotel located next to a main car park and not the safest location but overall a nice place to stay. Would of been convenient to have a fridge/freezer with the kitchen.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Highly recommend, unique rooms and brilliant staff, in the heart of Chester! Got upgraded to the Secret Garden and it was great! Stayed before in the Safari room which has its own jacuzzi bathtub which was brilliant! This time opted for another room as it safari was booked, but the upgrade was great! Staff very friendly and brilliant! Cannot complain in the slightest! Can’t wait to go again!
Read More
Laura
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Great hotel. Had a nice upgrade. The room had a comfy bed and was very clean. There was an ac unit in the bedroom which helped cool the room down. The only thing was the shower pressure was very low and cut out a couple of times.
Pamela
icon-with Partner
with Partner
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Beautiful rooms and very friendly staff. A little gem of a hotel in the centre of Chester close to restaurants and bars.
Daniel
icon-Business
Business
8.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Great boutique type hotel, attention to detail in the rooms and reception.
Judith
icon-with Partner
with Partner
10.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Fabulous stay! Upgraded to Moneypenny and didn’t disappoint. Gorgeous room … loads of space. Felt totally spoilt
Abdirisak
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Very beautiful. Helpful staff. Beautiful city.
Sian
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Loved staying here and got a free upgrade!
Andrew
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Absolutely stunning stay from arrival to departure. We will definitely be visiting again
Nigel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Hotel and staff brilliant, pub next door noisy, smoking outside stinking the area in front of the hotel, cigarette butts and beer bottles left, vomit on pavement from the church bar across the road, real shame as the hotel and stay was faultless 👍
Andraya
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Amazing property and staff
Sue
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.
HARVEY
icon-with Partner
with Partner
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!
David
icon-with Partner
with Partner
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

The receptionist was very friendly and helpful. Given a free upgrade to the spa room which was a nice treat, the room had high-quality furnishings and the spa shower was fun, could do with some instructions on how to use. A little noisy outside in the evening due to location but quiet enough at night. Overall an enjoyable experience
Read More
Victoria
icon-with Partner
with Partner
10.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Stayed in Polo room. Absolutely gorgeously done out. Perfect location. Nice amenities with little complimentary snacks. Loved the sweetie jar! Room was at top of building and it was a hot day. Sadly tho no air con so had a noisy seperate air con unit in room that needed to put on as too hot without. On a less warm day you wouldn’t need air con. Would definitely recommend and stay again!
Read More
Gary
10.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Lovely stay in the tree house, amazing living area with huge chill out sofa and tv, lovely rooms and huge copper bath in one of the bathrooms. We will be returning
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 90 week(s) ago

Hotels.com verified review

I only gave 4 star, not 5, due to the area around the hotel. Once you are inside it is lovely, but outside being next to car park entrance and a shopping mall, it looks pretty run down. Chester is fantastic for Roman history and well worth a visit. I would say to the hotel owners keep your eye on the ball and don't let things slip.
Read More
Number of reviews per page
20
40

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Lobby 4 The Hotel Chester

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.6
Exceptional
From 199 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Hotel Chester

Number of reviews per page
20
40
Top reviews
Caroline
icon-Business
Business
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Firstly the good things: the common areas & my suite (the Secret Garden) were in many ways very impressive in terms of design & everything was beautifully clean. On the downside the suite wasn’t quite as practical/efficient as I’d have hoped. Eg the fridge was just a minibar so v small; the bathroom basin was tiny, the mirror above it with built in light didn’t work & flashed all the time; the wet room arrangement was impractical as the water flooded the area between the shower area & the towel rail. So still a good experience staying here & if design’s your thing then absolutely terrific, but not quite right for me.
Read More
Laura
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Lovely stay, would definitely visit again. Central location, friendly staff and very clean and has described.
Toni-Marie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Room and staff were amazing would highly recommend
anil
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Nice hotel located next to a main car park and not the safest location but overall a nice place to stay. Would of been convenient to have a fridge/freezer with the kitchen.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Highly recommend, unique rooms and brilliant staff, in the heart of Chester! Got upgraded to the Secret Garden and it was great! Stayed before in the Safari room which has its own jacuzzi bathtub which was brilliant! This time opted for another room as it safari was booked, but the upgrade was great! Staff very friendly and brilliant! Cannot complain in the slightest! Can’t wait to go again!
Read More
Laura
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Great hotel. Had a nice upgrade. The room had a comfy bed and was very clean. There was an ac unit in the bedroom which helped cool the room down. The only thing was the shower pressure was very low and cut out a couple of times.
Pamela
icon-with Partner
with Partner
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Beautiful rooms and very friendly staff. A little gem of a hotel in the centre of Chester close to restaurants and bars.
Daniel
icon-Business
Business
8.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Great boutique type hotel, attention to detail in the rooms and reception.
Judith
icon-with Partner
with Partner
10.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Fabulous stay! Upgraded to Moneypenny and didn’t disappoint. Gorgeous room … loads of space. Felt totally spoilt
Abdirisak
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Very beautiful. Helpful staff. Beautiful city.
Sian
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Loved staying here and got a free upgrade!
Andrew
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Absolutely stunning stay from arrival to departure. We will definitely be visiting again
Nigel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Hotel and staff brilliant, pub next door noisy, smoking outside stinking the area in front of the hotel, cigarette butts and beer bottles left, vomit on pavement from the church bar across the road, real shame as the hotel and stay was faultless 👍
Andraya
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Amazing property and staff
Sue
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.
HARVEY
icon-with Partner
with Partner
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!
David
icon-with Partner
with Partner
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

The receptionist was very friendly and helpful. Given a free upgrade to the spa room which was a nice treat, the room had high-quality furnishings and the spa shower was fun, could do with some instructions on how to use. A little noisy outside in the evening due to location but quiet enough at night. Overall an enjoyable experience
Read More
Victoria
icon-with Partner
with Partner
10.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Stayed in Polo room. Absolutely gorgeously done out. Perfect location. Nice amenities with little complimentary snacks. Loved the sweetie jar! Room was at top of building and it was a hot day. Sadly tho no air con so had a noisy seperate air con unit in room that needed to put on as too hot without. On a less warm day you wouldn’t need air con. Would definitely recommend and stay again!
Read More
Gary
10.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Lovely stay in the tree house, amazing living area with huge chill out sofa and tv, lovely rooms and huge copper bath in one of the bathrooms. We will be returning
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 90 week(s) ago

Hotels.com verified review

I only gave 4 star, not 5, due to the area around the hotel. Once you are inside it is lovely, but outside being next to car park entrance and a shopping mall, it looks pretty run down. Chester is fantastic for Roman history and well worth a visit. I would say to the hotel owners keep your eye on the ball and don't let things slip.
Read More
Number of reviews per page
20
40