Staying at The Pier Hotel is a good choice when you are visiting Eastbourne.
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The Pier Hotel
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7.6
/10
Pleasant
321 reviews
What Guests Say About Their Stay
Esther
10.0
/ 10
Very warm welcome and every effort made to make our stay comfortable. Friendly staff and happy yo answer questions about local amenities and offer advice.
Nazratun
10.0
/ 10
The hotel is in great location and its decent for a gate away , does the job
DEBBIE
10.0
/ 10
The hotel was clean and comfortable. On arrival, I was made to feel welcome and the hotel policies explained in a friendly manner including the WiFi password.
The room was cleaned during my stay and there were complimentary amenities left in reception for guests outside of normal hours . This was a nice touch to be able to get extra milk for coffee late at night.
Lovely friendly staff ,and great security . The location of the property is excellent. I would return again .
In the Area
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4 Grand Parade, Eastbourne, East Sussex, England, BN21 3EH
Main Facilities
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What's around The Pier Hotel
4 Grand Parade, Eastbourne, East Sussex, England, BN21 3EH
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General
In Eastbourne (Eastbourne City Centre)
Location
With a stay at The Pier Hotel in Eastbourne (Eastbourne City Centre), you'll be a 5-minute drive from South Downs National Park and 9 minutes from Seven Sisters Country Park. This beach hotel is 5.6 mi (9 km) from Seven Sisters and 0.1 mi (0.1 km) from Eastbourne Beach.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Eastbourne Bandstand - 0.4 km / 0.3 mi
Eastbourne Pier - 0.6 km / 0.4 mi
Cineworld Eastbourne at The Beacon - 0.8 km / 0.5 mi
Devonshire Park Theatre - 0.8 km / 0.5 mi
Eastbourne Heritage Centre - 0.8 km / 0.5 mi
Eastbourne Beach - 0.9 km / 0.6 mi
Redoubt Fortress and Military Museum - 0.9 km / 0.6 mi
Congress Theatre - 1 km / 0.6 mi
Western Lawns - 1 km / 0.6 mi
Towner Art Gallery - 1.1 km / 0.7 mi
Devonshire Park Lawn Tennis Club - 1.1 km / 0.7 mi
Eastbourne Town Hall - 1.2 km / 0.7 mi
Treasure Island - 1.4 km / 0.9 mi
Princes Park - 1.9 km / 1.2 mi
Fort Fun - 2 km / 1.3 mi
Business Facilities
The front desk is staffed during limited hours.
Rooms
Stay in one of 31 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and you can also request irons/ironing boards.
All facilities in The Pier Hotel
Bar, Cafe and Lounge
Common Space
Lobby
Exterior
Others
Connectivity
- Free WiFi
Public Facilities
- Smoke-free area
Accommodation Policy & General Information in The Pier Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
14:00 - 22:00
Check-out:
Before 10:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pets
Pets Not Allowed
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General Information
Popular Facilities | WiFi |
Check-In / Check-Out Time | From 14:00 - 22:00 - to 10:00 |
Available rooms at The Pier Hotel | 31 |
Number of floors in The Pier Hotel | 3 |
Another facilities in The Pier Hotel | Free WiFi, Smoke-free area |
Frequently asked question in The Pier Hotel
What are available facilities at The Pier Hotel?
There are top facilites at The Pier Hotel such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Pier Hotel?
The standard check-in time at The Pier Hotel is starting from 14:00 - 22:00 while the latest check-out time is at Before 10:00
What is the star rating of The Pier Hotel?
The Pier Hotel is a 3.5-star hotel.
How many floors does The Pier Hotel have?
The Pier Hotel has 3 floors.
How many rooms are available at The Pier Hotel?
The Pier Hotel has 31 rooms in total.
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More Reviews from Other Guests in The Pier Hotel
Overall Ratings & Reviews The Pier Hotel
Other sources (321)
7.6
Pleasant
From 321 reviews
Cleanliness
8.2
Room Comfort
8.0
Service and Facilites
8.2
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Traveler Reviews The Pier Hotel
Number of reviews per page
20
40
Top reviews
Sally
with Partner
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Good value for money / very quiet and well located for the pier and beach - only criticism was that the bed was too soft for me - would stay here again though
Esther
with Partner
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Very warm welcome and every effort made to make our stay comfortable. Friendly staff and happy yo answer questions about local amenities and offer advice.
Wendy
Friends and Family Family
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Good for a 1 night stay over as we were visiting family .
Room is spacious and had all the basic amenities,mini fridge ,tea/coffee facilities, toiletries
The room could do with a sprucing up ,wall paint peeling off in some places ,bathtub marks
Shendon
2.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
As others have mentioned, bedbugs left me with an allergic bite needing a trip to a GP and the floors are warped on a 1.9 degree angle. Reception opens at 2-9 forcheck-in but thee are no facilties down stairs at any time, so it's just a room.
Nazratun
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
The hotel is in great location and its decent for a gate away , does the job
DEBBIE
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The hotel was clean and comfortable. On arrival, I was made to feel welcome and the hotel policies explained in a friendly manner including the WiFi password.
The room was cleaned during my stay and there were complimentary amenities left in reception for guests outside of normal hours . This was a nice touch to be able to get extra milk for coffee late at night.
Lovely friendly staff ,and great security . The location of the property is excellent. I would return again .
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Diana
8.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Great location and view of the Pier. Also very close to the city centre as well.
I hurt my back and the housekeeping staff was very helpful. Carrying my luggage to the car.
Scott
8.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Overall all a good hotel just could be a bit more updated
Loredana
10.0
/10
Reviewed 83 week(s) ago
Hotels.com verified review
Fantastic welcome
andrew
Leisure with Friends
10.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
great location
Peter
Friends and Family with Friends
8.0
/10
Reviewed 90 week(s) ago
Hotels.com verified review
Room was perfectly acceptable (room 210) - ensuite was clean, nice mirror in main room, comfy bed with a good supply of teas/coffees. Good location opposite Eastbourne Pier.
Only negative is a nasty stain on the wall 0n the right hand side of the bed - looks like someone has puked against the wall.
Haroldas
Leisure with Partner
10.0
/10
Reviewed 100 week(s) ago
Expedia Group verified review
All good
Carl
Leisure Family
4.0
/10
Reviewed 102 week(s) ago
Expedia Group verified review
Unfortunately, this felt more like a house of multiple occupancy than a hotel. After booking i received an email to say no parking permits available and that the bar/restaurant were closed. I sent an email asking what we were supposed to do for parking and a question about their reception hours as another guests review stated these were limited. I didn't get a response. We were given a room that looked like someone was still in occupancy so after a complaint we were given another room. the manager told me that they had just bought the hotel but that felt a bit weak. We will not be staying at this hotel again.
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Paul
6.0
/10
Reviewed 102 week(s) ago
Hotels.com verified review
Very dated hotel, apparently under new management. No parking, had to pay £30 in the hotel across the road or pay £9 perday NCP a good walk away.
Only saw 1 person all the time i was there. This person had zero personality! No food available at all due to no staff for the kitchen
Angela
Leisure with Partner
6.0
/10
Reviewed 103 week(s) ago
Expedia Group verified review
We did not feel safe at this property,we had a drug and drunk come face to face with us,not very nice,he was staying in property.The desk clerk did come and deal with it.Would not go back.The streets at night were not safe.Also no breakfast at the hotel.People of our age do not want to go looking for breakfast.
Brian
Leisure
8.0
/10
Reviewed 103 week(s) ago
Expedia Group verified review
Perfect for a couple of days and well worth the money
Bianca-Bo
6.0
/10
Reviewed 103 week(s) ago
Hotels.com verified review
I stayed in a single sea-view room. The room was nicely decorated and the bed was very comfortable. Good Wi-Fi. Lovely view of the pier and beach. The shower was hot and powerful. Unfortunately, the room and en-suite were not very clean, it was very dusty and there were bits on the carpet. The mug/spoon was still dirty from previous guest. The en-suite really needed a deep clean and the toilet had been left dirty in the bowl although it had a paper slip on the toilet seat to say it had been cleaned.
Parked in the local NCP for £7.95 per 24 hours which was only a 5-min walk to the hotel and straightforward (is cheaper if you download the app before you park). I had received an email from the hotel before my stay with the parking permit instructions (subject to availability) however they do not have permits at all at the moment as they have not been granted by the council yet. Found it a little confusing - the email was not needed as it wouldn't have been an option to have a permit and I wasted half an hour trying to find a space in the permit zone to then be told they did not have any to give out anyway! No restaurant for breakfast but there was a Wetherspoons a short walk away so was not an issue. Understand it has recently been taken over so may explain these few issues.
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Angel Akanksha
with Partner
8.0
/10
Reviewed 104 week(s) ago
Hotels.com verified review
My experience of my stay at Pier Hotel would be average. I paid £50 per night for three nights. Hotel rooms were average, quite congested to walk.
Firstly, I was annoyed of the services provided. I understand the management was new and they purchased the hotel few days ago, the wifi router in my room wasn’t working. Things were not checked before the arrival of the guest. They did offer me another room on my Day 2 which I denied, because one day stay left only.
Secondly, no room service at all. We left rooms in a good condition, and we expected the basic services to be done when we arrive back to the room. Basic like; emptying the bin, replacing the laundry, providing the with toiletries because they get used every day. We always had to ask for the services, which is quite unusual for the hotels.
Overall, average stay at the hotel.
The best things about the hotel is, it is right in front of the Pier and Seafront. This is the only attractive and positive things about Pier Hotel.
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Sarah
Leisure
8.0
/10
Reviewed 104 week(s) ago
Expedia Group verified review
The main area in the room was good; however, the bathroom needs some attention - loose tap, musty smell and rust in places.
Constantine
Business
4.0
/10
Reviewed 105 week(s) ago
Expedia Group verified review
Fairly average hotel. Bed was really hard and uncomfortable. Often had no hot water late in the evenings. Needs improvement for sure but was quite a cheap stay.
Number of reviews per page
20
40
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