Holiday Inn PARIS - GARE DE L'EST

More a 3 star hotel than a 4 star

I booked a superior room on hotels.com. I talked with a representative online well before and said a room on 7th floor was reserved. We were assigned a very small room on the 6th floor and had to go back and show them our conversation. The room was spacious enough and was what we wanted. At check out, the attendant said our city tax was 75 euros. He said tell me what you want like a receipt etc. We knew it should have been 50 so I asked for a receipt and sure enough it said 50. Overall, the hotel is nice and one minute from the train station. Walking to the canal and Latin quarter is doable. Not short but doable. I would stay there again.

Clean room , staff was excellent

Our rooms was clean and tidy and big enough for 2. In the bathroom some of the fixtures are showing a bit of use. Really handy to train station and plenty of cafes for food nearby.

Right in front of Gare de l'Est, on top of a network of train and metro options, just the logistics would make sense. The neighborhood is full of restaurants and Canal St Martin is at 5min walking distance. In addition the rooms are spacious, with comfy beds and nice views. Staff is nice and helpful. Way to go NH.

Good location and clean, modern etc, but the size of the room is ridiculous!

Staff was very helpful and breakfast was very nice.

Great stay

Sufficient room here in Paris if you’re staying for a short period of time. We ended up choosing this place due to its close location to the metro and train stations. Staff was very friendly but the overall amenities of the place were a bit limited. The bar service had a very limited selection. The walls are extremely thin so you can hear everything all the time no matter the time of day. The shower was your average European shower in the middle of the bathroom with no tub. Extra towels would’ve been very helpful but you can manage if you’re a regular traveler. Overall a decent stay for what we needed but I can’t say I’d recommend or go back myself.

Great location being by the train and major transport, even kids had fun taking the underground. If you know that going in, you know it may come with outside noise the hotel cannot control. Even still, it is charming to sleep with the windows open and hear the true sounds of Paris. Staff was great but never had any issues that needed their attention. Just a late night water, and they attended to it right away. For US people, it has an elevator so that is a huge plus! We had a wonderful stay. Some of the best pastry and bread can be found just walking distance down the road. Local good places!

Convenient location across the gare

Nice, clean hotel that did exactly what I needed - gave me a shower, a comfy bed, and a place to grab a drink or two after a long day of touristing. I got in super late at night during the May heatwave after a long day of travel and was so thankful for an air-conditioned property and staff that spoke English (my French stopped working after it hit +27 and 60% humidity). The room was quite small, but since it was my first time in Paris, I don't know how unusual that is. It was clean and cozy, and had A/C - although it struggled to keep up, it took the edge off the heat and I can't imagine not having it at all. The lobby and bar area are clean, refreshed, and very nice, but you definitely feel the age of the building once you get on the room floors. I'm a big walker when travelling, so I found the location to be convenient enough. Overall, decent stay at a very reasonable price.

The location was great. It was within walking distance to Montemarte and other Paris locations and extremely convenient for anyone who rather use the Metro or train station.

I had a wonderful stay at this hotel in Paris. The location is excellent, just a short walk from the metro and train station, making it very convenient for exploring the city. The reception team gave us a warm welcome from the moment we arrived and were always friendly, helpful, and attentive throughout our stay. The atmosphere was comfortable and welcoming. I would definitely recommend it for anyone visiting Paris

Failed basic expectations of a 4 stars hotel (to be honest even of a 3 stars one). The air conditioning was not working during the heat wave. Which means the room was like a sauna. We slept naked and still struggled to sleep because of the heat. After a 3 day vacation which was supposed to be a rest we came back home more tired than ever. According to my sleep tracker I was unable to reach REM any day (probably due to the heat). When we went to the reception they couldn't offer to change rooms, nor had a fan. In the end only thing they gave us was not charging the chips we ate. On top of that the shower was really bad. It had low pressure and we had to balance the hose so it doesn't fall. Finally, the first day I worked from the hotel and the Internet was terrible. I eventually just thetered internet from my phone. They had a paid option that was supposedly better but it is unacceptable for a 4 star hotel to not have free decent Internet... Specially nowadays as internet is so cheap to buy. I thought NH hotels had standards as I had stayed at the chain before but clearly not. Not staying again. I would recommend Expedia to update this hotel entry to 2 stars to match the service they provide.

Great place to stay.

We had a nice one night stay at NH Paris Gare De l'Est. The people at the reception were very nice and polite. Also the service at the bar was good. The room was a good size - especially for Paris - and had a good amount of storage space. There was a kettle, a standard courtesy tray and a stocked minibar. They took a deposit for the mini bar which they then refunded. We appreciated the possibility of being able to make our own tea or coffee when we felt like it and also having a properly stocked mini bar. They had a nice big bathroom with a combined bath and shower, which we liked. The bathroom had a good amount of storage space. If we were to take an early morning train from Paris Gare De l'Est, this hotel would be our number one choice.

What a great experience we had! The staff is so incredibly friendly and helpful, it’s right next to a main metro station and easy to get around. There are many little restaurants next door with fantastic food. I loved that you could get free drinks at the bar just for not getting your room done every day. Beds were comfy, and there are free apples and candy to start your day. The windows are single pane so bring earplugs…. Totally recommend!!

Clean hotel friendly staff and clean room

Nice hotel, room was a bit small and bed smaller than a standard double but had everything you need and great location