Hôtel Normandy

We only spent one night and didn’t use the amenities, but the room was very comfortable, clean and quiet. And the location of the hotel is perfect for wandering around the gorgeous town of Vernon.

The staff was always very helpful, the location was great and the rooms were always clean.

Je n'ai pas utilisé le parking de l'hotel

inconvenient room location

Lovely and central

Clean room nice location close to the river.

Great location. Very clean and friendly English speaking staff

Chambre tres spacieuse et agréable. Cependant, la literie, de type lit armoire pour notre chambre, étroit et avec une literie très moyenne, n'est pas digne de la catégorie 3 étoiles.

O.k.

The staff are very rude, they do not speak while looking at you, and rather speak to themselves

1 night. Nice and clean room. Bar/resto/launge nice and relaxed

If you need English, this is probably not your hotel. But in every other way, it is an excellent day.

Good central position for restaurants and bars - less than 10 minute walk to and from the train station that linked to Paris Saint Lazare or Rouen and only a 10 min cab ride to Monets garden in Giverny - staff helpful ,room comfortable, breakfast good selection maybe a bit overpriced but a Boulanger for half the price down the road

Very lovely hotel with friendly staff. Located close to everything there's plenty of dining options. Clean, large rooms, modern bathroom with comfortable beds. Definitely recommend.

First the room they assigned this to did not have the electricity on and smelled like a a rotten chemical factory. I demanded a different room and it smelled almost as bad. I move the bed together from two twins so I could be next to my wife the carpet was so dirty underneath the beds that I was disgusted. I couldn’t sleep at all. I was allergic to whatever chemicals they used. I don’t recommend this is a good place to go

This is an amazing property with the charm and lots of history. Loved our stay. Will return.

The rooms need updating, they are decorated like a cheap motel! Poor customer service - the man at the reception looked bored and like he couldn't care less. Breakfast was good, though, as well as the location of the hotel, right in the center of the town. But other than that, not much to write home about.

Everything as expected

Staff very helpful

Unfortunately Hotel Normandy fails to deliver. The staff are lovely, (though one woman was quite rude to me everyone else was AMAZING and more than made up for her). They are so kind and happy to chat with you, explain everything you need to know, etc. Sadly, this hotel almost feels like it was opened up years ago and the owner was unable to maintain it. Upon entrance a couple and I waited about 15 minutes for the elevator which was not working, my first sign. We finally got it to work and I headed up to my room which was very outdated, and a little bit creepy honestly. There was no air conditioning, which is not unreasonable given that it's Europe, but instead just a small fan, and a bug on my pillow. The hotel restaurant which they advertise as open and serving dinner - I even looked at the menu online, I was told only serves breakfast to the public and I couldn't eat there. This was disappointing as it's a small town so there are not a ton of food options. I ended up checking out a day early because I was unbearably uncomfortable and couldn't sleep in there. When I asked about a refund for the second night they said "no because it doesn't fall in the 48 hour cancellation window" which I didn't love, but again understood. Sadly on Expedia it's been telling me this was non-refundable since December. I know because I tried to cancel. They should organize and streamline their policies. I wish the hotel luck but they need a renovation, improved cleanliness, and services.