Résidence Pierre & Vacances Chamonix La Rivière

Simple and clean, well located, friendly staff, great communication and easy check in/out.

Easy access location, clean rooms, kitchen was great

Despite we notified host about our late arrival, we haven’t received any information, or instruction for an access to the property, and being forced to stay in hotel for one night. We contacted again to ask for a one night refund and haven’t received any response at all!!!

The first night we were given an extremely noisy room. Really dirty. Some of the sheets had hair on them. When I made the beds, I found dirty tissues between mattress and bed frame. Skirting boards were filthy; bath full of mould. We were moved to a different room and it was much quieter, but still the place is run down and overall dirty.

Great Hotel

The property is conveniently located near bus stations and the Chamonix Centre, which made getting around very easy. The room itself is small but functional, equipped with a bed and a compact kitchenette including dishes and cutlery (although we did not make use of these facilities). Prior to our arrival, I reached out to the property owners with a few questions but unfortunately did not receive any response, which was disappointing. During our stay, we encountered some significant issues with the bathroom. The sink and bathtub were clogged, had an unpleasant odor, and showed signs of mold. Although we requested cleaning assistance multiple times, the odor persisted and was quite uncomfortable throughout our stay. Additionally, only one roll of toilet paper was provided, and guests are expected to supply their own thereafter. When I attempted to purchase an additional roll from reception, I was informed that this was not possible. Overall, while the location is a strong advantage, improvements in communication, maintenance, and guest amenities would greatly enhance the experience

This hotel offers virtually no service. While bed linens are provided, guests are expected to make the beds themselves and even strip them before leaving. You’re also required to thoroughly clean the room upon departure, or an extra charge will apply. Basic essentials like toilet paper and soap were either missing or insufficient. Overall, it does not offer good value for the price. Not recommending it!

Good room, great communication.

We left the residence earlier than planned despite having paid in full, because the apartment was absolutely uncomfortable and unsuitable for a stay with a newborn. The accommodation was advertised as renovated, but in reality it was very old. The mattress was worn out and uncomfortable, the kitchen was outdated, the fridge door did not close properly, and the pans were excessively used and in poor condition. The bathroom was particularly problematic: there were no shelves or towel holders, the shower holder was broken and could not support the shower head, water spilled everywhere during use, and although the ventilation was supposedly checked, it was barely working. This created a damp, mouldy atmosphere that felt unsafe to breathe, especially with a newborn. Regarding baby facilities, the crib provided was a camping bed suitable for toddlers, not a proper newborn crib, and there was no changing table available. These are basic necessities when travelling with an infant and were completely missing. Parking was also poorly managed: although there was space available, two large SUVs were parked next to each other in a way that made entering and exiting extremely difficult, particularly when handling a newborn and baby equipment. This experience was a major disappointment. We have stayed at Pierre & Vacances residences before and had very different expectations based on past experiences. Unfortunately, this stay did not meet basic comfort, safety, or quality standards.

Very good recovery after the UTMB.

Inès was incredible at reception The room was well equipped and clean I had a great stay

The room was large and comfortable, in a great location, and a nice balcony facing a park with views of the mountains. We had a good stay. Our only comments, is that the front office is open from 9-12pm and 4-7pm. if you arrive outside those times you need to make arrangements in advance. We were not aware of this, so we had to wait out until the front office open. Also, the room did not include additional garbage bags, which became a problem when the bins got full and had to be emptied.

Very happy with the condition, location, cleanliness and staff of the hotel. Inez, at the front desk was great - very helpful and happy! Parking is quite a challenge, there is one right next to the hotel, but not free, however understandable, because we are right in the city center.

Absolutely loved our stay here, it had everything we needed, the bed was comfy, the cooking area was just the right size, and the location was perfect to the station and the centre of Chamonix we will be staying here again.

The amenities provided were very good, the sleeping space was good, the views from the property were excellent, well maintained property.

Fantastic location. Near to the cable car station. A short walk to the train/bus stations and the centre of town is 5 minutes away. Fantastic friendly staff. Beautiful views of Mont Blanc right from your balcony, weather and room number permitting. My 3rd visit here and I'll happily recommend it to anyone. Thanks to all the staff for a great stay. See you soon!

Just prefect place and location for family with a dog and ski lovers.Will be back.

The place is a great value for what you get. It is spacious, with kitchen, deck looking up at mt. Blanc. Right next to bus station too. The one major down side is that the wifi didn't really work. So that was a major, major downside. If you are from out of country on a limited data plan, you depend on using hotel wifi when at home. They knew it was bad, and i guess never tried to fix it.

Calm clean and well stocked place for a week. Had everything I would need to cook and eat in the space. Views were beautiful and comfortable.

Comfortable and clean room with all amenities foreseen. Wonderful mountain and river view from the balcony. Staff was very friendly, polite and responsive to all my requests. All in all a great experience and I would go back again when in Chamonix.