Mitsis Bali Paradise

Friendly staff

Generally a very decent hotel. The staff are fantastic, the food is good and the bedrooms are a reasonable size. The pools are nice, but there did appear to be a lack of sunbeds when the hotel was busy. The outdoor gym is very basic and could do with a modest investment. The outdoor seating area would be better in the evenings if there was a bit of music. The hotel is set in a lovely position with the bay to the front and the mountains descending sharply behind the hotel forming a natural amphitheatre towards the bay.

The hotel is basic, rooms are the same. Beds uncomfortable. Food Pleasant and plentiful catering for mass production. On tap drinks especially wine, poor quality, beach bar is limited and very poorly signposted.. ipublic areas clean .. reception Niki was fabulous and very helpful and extremely happy.. overall I think it’s a reasonable hotel.. however I won’t be revisiting.

Booked as a last minute 3 night stay for my wife and I, having not been to Crete previously. The hotel was great. Large clean room with a sea view, 2 pools, a water park and plenty of sunbeds. There is also a reserved area on the beach for hotel guests with an all inclusive bar right next to it. The food was good, with plenty of choice. I would 100% recommend this hotel. We are already looking at returning again with our kids.

Check in was wonderful, Vasiliki was very polite and professional. Finding the parking of the hotel was a tricky one. There were 5 spaces near the entrance - all taken when we arrived, so we parked on the street and got a ticket. The room was spacious and beautiful. Being on the ground floor, there is no balcony, instead a lovely space with table and chairs, and sea view. There is no mosquito net, though and the isolation allows you to hear everything in the hallway and the next room. The negative surprise was 2 empty mini bars and the fact that you need to pay for a bottle of water, in an all inclusive hotel. You also nees to go to the reception desk to get a key for the safe and, again, pay for it. The next negative surprise was the lack of amenities. There are no slippers, minimum bathroom amenities, no laundry bag and no bathrobe, not even even places to hang the towels :( I would never expect that a 4 star hotel will not have slippers or bathrobes, that was so disappointing. When I called for an iron and ironing board - the hotel does not provide ironing board and the iron you need to take from the reception desk, personnel can not bring it to the room. They eventually found an ironing board and even managed to deliver everything in the room. Last, hopefully, surprise, after calling to ask for a late check out, we were informed that we can use the room until 16:00 with a surcharge. Perfectly normal, of course, accept when you have informed the personnel th

Reception staff were very good especially Niki (excellent English!).As others have commented the pool area can be extremely loud at times, not conducive to a relaxing break. That said, the free beach facilities make a decent alternative. Choice and quality of breakfast items was excellent. One minor issue - why are there no locked facilities for storing suitcases for guests leaving later in the afternoon?

The hotel was fantastic but customer service with hotels.com was appaling

Very good - perfect location and pool/beach set up is great

The Bali Paradise is a lovely clean hotel set in beautiful grounds with good facilities. Two pools with great views down to the bay, tennis, table tennis, boules, mini golf - all free to use plus pool tables (2 Euros). Bali is a lovely resort covering a number of small bays between Heraklion and Rethymnon. Each bay has a number of good tavernas with well priced Greek food. A quaint tourist train runs between each of the bays for 5 Euros return. This is good if you don't like steep hills as the resort is a series of climbs to and from the beaches. The hotel has 99% French guests but this didn't bother us - a chance to test out the little French we could remember from school. Hotel staff and animations team mostly spoke good English although entertainments and activities were unsurprisingly all in French. All staff were friendly and helpful. We stayed on a bed and breakfast basis which suited as it allowed us to try out the local tavernas but everyone else seemed to be all inclusive. Food and drink was plentiful and of good quality. Would definitely recommend as long as you can cope with hills and don't mind being the only English couple in the hotel.

The hotel is beautiful however when we walked in, no one helped us with our bags. We had to carry 4 bags (between the 2 of us) up steap hills. Check in was nice and quick. Once we got into the room we found out it was two single beds they put together (even though we specifically asked for a double) and the wifi wasnt connecting to our room. When we complained to reception they apologised but didn’t do anything until i put a negative feedback on here. They then quickly fixed the problem and we were moved to another room (which had wifi and one double bed). the hotel does offer a lot and their pool was incredible. The buffet was very good and the best one ive been to in Greece. Overall the place was nice but i wish we were treated better. During our stay one of the waitresses was very rude because we decided to change our table (the sun was way to strong on top of our heads). Once again when we complained they did not do anything. While the hotel is nice some of the staff need to be more professional.

very good breakfast. Location right next to the beach, sunbeds were free for customers of the hotel. Friendly reception. Overall - great vacation!

The hotel is great and the food was pretty good. It was a bit too cold to dip in the water (in November) but the pools seem pretty nice as well as the beach. It is a bit far from the places to visit so a rental car is almost a must unless you want to stay at the hotel most of the time. I recommend the Jeep Safari expedition up the Crete mountains, a pretty interesting day I must say.

If you don't speak French , DON'T go there!!!! ALL guests , employees and every signs and notes in the hotel are in French only, nothing in English. the beds in the room are not comfortable at all, my husband and me got 2 separate beds, very old mattress and furniture in the room, pools and beach are really nice , hotel has nice view. the food in the dinning room is ok, not more than that...you must rent a car if you want to go out of this village..other than that, the hotel is nice.

The annoying things were the cleaning staff, they did not wait to answer the knocking they just came in, the second thing is that the hotel is french orientated so every thing is in french if you do not speak french it is hard to understand the entertainment which is a lot.

Dans les chambres ,remplacer les rideaux de douche par des portes coulissantes, car avec la ventilation automatique le rideau colle au corps lors de la douche et diminue de moitie la surface exploitable du bac et provoque une gène désagréable.

Hôtel propre et rénové. Très belle piscine avec vue imprenable sur la mer et les montagnes. Personnel courtois et nourriture excellente! Mention honorable à Ioannis à la réception!

En fantastiskt vistelse på detta fina hotell. Personalen har ett trevligt bemötande, städningen var perfekt och maten var fantastisk! Vi har varit på Kreta flera gånger, men detta hotell var på en annan nivå. Hotellet har en egen strand med bar och egna solstolar.

Siisti kohde, mutta ruoka ja juomat oli melko sanomatonta laadultaan.

Surclassement à notre arrivée avec une suite familiale, au top Petits bâtiments perdus dans les bougainvilliers très agréables Très bon accueil, un bon prix sur place pour le tout inclus Buffets variés et très bons Superbe vue depuis le restaurant Piscine agréable avec vue sur la baie Une très bonne animation variée Mini club sympa Plage avec transats en contrebas Bref nous avons passé un super séjour de 3 jours avant la rentrée

Bien situé en Crète pour découvrir les environs, le bon petit déjeuner avec de magnifiques vues sur la mer, le personnel très gentil et aimable avec nous et notre petite (quasiment tous parlent quelques mots de français), je recommande vivement d'y séjourner!