Fermain Valley Hotel

Woodland valley view room had a lovely view, the staff were very helpful and courteous, breakfast food was very good quality. Hotel's own vehicle picked us up from the airport and took us back. Couldn't really fault anything. Only minor niggle was that their website stated a fridge was in every room when in fact they were only in the top tier rooms and unfortunately they had no others to provide us. So their website needs updating, but it was no big issue.

All the staff were fantastic and nothing was ever too much trouble for them. The service was great too. The hotel is in a gorgeous quiet spot surrounded by trees with beautiful gardens. It's conveniently located for St. Peter Port, either to walk the cliff path or use local buses. I have coeliac disease and the care taken with making sure I had gluten free food was very good, I really appreciate this. We enjoyed the Mexican restaurant which is open Tuesday to Saturday. There are three restaurants in all; two open each day. Breakfasts were exceptional; lots of choice and freshly prepared.

From arranged pick up from the airport to going home was faultless. The hotel was spotless in all areas. The staff were most helpful at all times, cheerful and willing to please. The breakfasts were well prepared and staff were very efficient. Nothing was too much trouble. Chris on reception was a master class. He was so helpful and knowledgeable and a great asset to the hotel. We ate in both restaurants. The Mexican themed one again well catered for with large portions of food. The staff were again willing to please. These were same staff seen in the breakfast areas. The steak hot stone restaurant I found to be a bit disappointing although staff again willing to please. On a personal note I would of preferred to have my steak cooked and then presented. My wife's fish was ok but the dish appeared confused especially she had two hot stones that never maintained their heat. Overall I would rate this hotel as one we would return to. The whole hotel outlook was excellent too especially from our room. Well done to all.