Taj Amer, Jaipur

The facility is amazing and beautiful. The staff are very attentive. The actual service is a mess. Both the concierge and the reception desk are a problem. I hope that my experience was somehow a one-off, but they didn't seem to act like this was unusual. I had been in email contact with the concierge for weeks before our arrival to arrange a tour guide for two days in Jaipur. In multiple emails I asked, and they confirmed that a guide was already lined up and that the guide had reviewed my custom itinerary in advance. When we arrived, I introduced myself to the concierge who said that he could "call a guide for us". I told him that a guide was already arranged and showed him the emails. He was unaware of this and again said he would "find" a guide. The guide arrived 30 minutes later, and confirmed with me that he had never seen my itinerary and wasn't told about the tour until the call 30 minutes earlier. Later when one of my travel companions left his room card in the room and requested another, they looked him up in the system and said that he was staying in a different room, and tried to give him a key to the wrong room. Checking out was a total mess. Rooms that had been prepaid in Expedia were credited to different guests, and they made us re-pay. Later, when this was reviewed they said it would 5-7 business days for us to receive refunds for the double charge.

I had a two-night booking at Taj Amer. After checking in, I experienced a sudden medical emergency and had to request a doctor to come to my room late at night. The next morning, I had to check out early to seek urgent medical care. Despite explaining the situation at checkout, the hotel refused to offer any refund or adjustment for the second night, even though I was unable to complete my stay due to an emergency. I understand policies exist, but I expected more empathy and reasonable accommodation in these circumstances. The handling of this situation felt rigid and unhelpful, and it significantly impacted my trip.

Hotel feels new (Jan 2025) and service is excellent. For tourism, it’s a bit outside Jaipur but not far from the Amber Palace. Would recommend.

Great staff!! And clean rooms

The hotel, property and grounds were really great. We had a very comfortable and relaxing stay. The attentive of the staff was a bit lacking for a Taj properly but overall a very good stay.

We had a wonderful stay at Taj Amer. The hospitality was warm and thoughtful, the property beautiful, and the food absolutely delicious. The special care shown to our toddler made the experience even more memorable. Truly a relaxing and comforting stay—thank you, Taj Amer!

:)

Outstanding hotel with 1st class hospitality! All staff were very welcoming, attentive and accommodating. Mahi (reception) & Shakti (pool area) along with so many others are worth a special mention. Hotel decor, rooms and ambience was amazing. Credit to the Taj brand. The breakfast with a live kitchen menu was a real highlight, along with the rooftop pool with views to remember.

Staff are amazing

The rooms are very clean and the staff is very kind and supportive. Whatever you need they will provide you on priority. The swimming pool big enough with beautiful view of mountains.

Nice

Property was amazing!!!!!

We really enjoyed this property in the heart of Jaipur. The restaurants had delicious Chinese and Indian food. Our driver's during our stay were amazing- shout out to Vikas and his brothers who ensured we completed all our shopping and sightseeing needs. Vikas picked us up from the airport as well. He was on time and made our trek to Taj Amer seamless. We felt safe the entire time we were in Jaipur. We wouldn't hesitate to return to the Taj Amer.

Great hotel, very clean and modern. We had a great experience.

The spa, pool and the different restaurants with good food was my favorite

Lovely hotel Very clean Great staff It was a little noisy at night time - maybe due to upcoming Diwali

A

Poor security and discrimination displayed as 40-50 foreigners were allowed into the hotel WITHOUT any security scanning or checking their bags !!!!! Huge issue whereas when i checked in my 9 year old daughter was asked to scan her bag (right way to do ) but then why this discrimination between foreigners and Indians? Is this how all Taj properties are managed? I will raise this in other social platforms so all guests checking in Taj are alert Poor security and discrimination by Taj

Such a wonderful stay, staff and service is impeccable. Loved this property.

Great room, great view, great service, great food.