The Grand New Delhi

Everything is good and ambience is very nice Love the food Staff members are cooperative Thank you

Wc looks like it has come out of some old fashioned hotel and all wc should be upgraded to latest style across the hotel

The rooms were a tad old, but the biggest issue was in-room dining. I had asked for 3 scoops of ice cream which came after 45 minutes and melted. I complained to the duty manager and he could not care less. Next day I complained to the duty manager and all she did was asked me to complain to the restaurant manager. A so called 5- star property where no one seems to take the responsibility and just asks the customer to another contact doesn't deserve to be a 5-star service.

Amazing stay. Grand will always be my 1st choice of stay in Delhi

The hotel needs an update. Breakfast and staff is great.

Excellent stay

They put me in the wing where repair works for water leaks was going on, which was inconvenient

Good breakfast and friendly staff.

I stayed for an evening meal. I had the à la carte menu and had mango vegetarian curry. It was excellent. The gardens were splendid and I spent some time watching the green parrots flying around. It was a pleasure. I cannot fill this hotel. It was quite expensive but I expect this is to be expected for the quality and being in New Delhi it was about half an hour ride from the airport.

Nice hotel close to the international airport. There is a nice lawn and swimming pool at the rear. No noise once you enter the hotel complex. Breakfast has wide range of choices and staff service is great.

Very clean

Clean room. Good food.

Disappointing. I am sat in the cafe waiting to go to the airport. I have been ill for the duration of my trip and only made breakfast today out of four days. I just asked a waiter for a small bottle of water so I could take my medication. He told me they don't keep it in the café. I said I got one earlier from reception. He told me to go and get it from there, it is just 50 yards away, it would not have been too much effort but when you are unwell it is.

Great experience.

Amazing hotel and staff

Rooms are bit jaded and toilet flush was giving problem

I recently stayed at your New Delhi property and I wanted to share my experience, as I honestly feel the price I paid was not justified for a 5-star hotel. To start with, the room itself was decent and comfortable, but it did not meet the standards expected from a premium property. The overall cleanliness could have been much better, and there was an unpleasant smell that made the room feel less fresh than it should. Additionally, while I understand the building is older, I believe it can still be operated and maintained to a higher standard, especially considering the brand reputation and pricing. The most frustrating part of my stay was during checkout. I tried calling the front desk continuously for about 30 minutes, but no one answered. Eventually, I stepped out to ask for assistance and met one of the room cleaners. I requested help with my luggage and was told, “Okay sir,” but no one came. After waiting another 20 minutes, I went out again and asked the same person. Once again, I was told to wait, but after an additional 15 minutes, I still received no support. At that point, I had no choice but to go all the way down to the lobby myself to request help. It seemed like there was a communication gap, and during this time the phone service also appeared to not be working properly, which made the situation worse. Overall, this experience did not reflect the level of service I expected from a 5-star property, especially at the rate I paid. To make this right, I request comp

Beautiful property and wonderful staff!

The room Bathrooms need maintenance and a thorough cleaning. Our room had a musty smell. Elevators are slow. The location and breakfast are the only reasons I choose this hotel.

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