Cititel Hotel Dumai is a 3-star hotels that has been welcoming guests since 2017.
There are 71 rooms spread across 4 floors.
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Cititel Hotel Dumai
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8.4
/10
Very Good
2,101 reviews
What Guests Say About Their Stay
I***i
10.0
/ 10
The best service and hotel in my personal opinion. From all the hotels I've ever stayed at in Dumai. The best Cititel hotel 🙂.
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Guest
9.7
/ 10
The room is good and clean, according to the price. Strategic location. Excellent service, they provide free city shuttle service. The breakfast is also pretty good. Very recommended.
Tono T.
9.1
/ 10
The rooms are clean, tidy, friendly, breakfast is plenty of menu, steady.
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dodi p.
9.7
/ 10
Good service, there are free inter-city facilities.
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Romadho Y. B.
9.7
/ 10
Service is friendly, breakfast menu is varied, convenient.
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In the Area
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Jalan Jendral Sudirman No. 429 A Riau Indonesia, Dumai Kota, Dumai, Riau, Indonesia, -28811
Main Facilities
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Late check-out
Laundry service
Parking
Airport transfer
Restaurant
Luggage storage
What's around Cititel Hotel Dumai
Jalan Jendral Sudirman No. 429 A Riau Indonesia, Dumai Kota, Dumai, Riau, Indonesia, -28811
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General Information
Cititel Hotel Dumai is a 3-star hotels that has been welcoming guests since 2017. There are 71 rooms spread across 4 floors.
Location
Located at Jalan Jendral Sudirman No. 429 A Riau Indonesia in Dumai, Indonesia. Those looking to explore will find Roberto Complex, R Ahmad Saufi Castle, and Pt CAR nearby. Closest airport is Pinang Kampai, 8.093 km away from the accommodation.
Facilities & Amenities
Cititel Hotel Dumai has Late check-out, Laundry service, Parking, Airport transfer, Restaurant, and more.
Dining
Guests can stop by the café.
Contact
Email: cititelhoteldumai@gmail.com
Phone number: +627654370594
All facilities in Cititel Hotel Dumai
Others
Shuttle Service
- Trains station pickup
- Transfer service
- Cruise shuttle
- Ferry terminal shuttle
Guest Services
- Bellboy service
- Early check-in
- Express check-in
- Late check-out
- 24-hour front desk
- Concierge
- Multilingual staff
- 24-hour security
- Luggage storage
- Front desk
- Medical service
- Doorman
- Laundry Service
- Express check-out
Transportation
- Area shuttle
- Secure parking
- Shopping center shuttle
- Airport transfer
- Valet parking
Public Facilities
- Elevator
- Coffee/Tea in common areas
- Safety deposit box
- Coffee shop
- Restaurant
- Room service
Meals & Dining
- Breakfast
- Breakfast buffet
Nearby Facilities
- Supermarket
- ATM/Bank
- Hair salon
- Launderette
Connectivity
- Wi-Fi
- Wi-Fi in public areas
Accommodation Facilities
- Smoking area
- Family room
- Car park
Accommodation Policy & General Information in Cititel Hotel Dumai
Check-in/Check-out Time
Check-in time: 14:00
Check-out time: 12:00
Check-out time: 12:00
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Cititel Hotel Dumai | 71 |
Number of floors in Cititel Hotel Dumai | 4 |
Another facilities in Cititel Hotel Dumai | Trains station pickup, Transfer service, Cruise shuttle, Ferry terminal shuttle, Bellboy service |
Frequently asked question in Cititel Hotel Dumai
What is normal check-in & check-out time at Cititel Hotel Dumai?
The standard check-in time at Cititel Hotel Dumai is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Cititel Hotel Dumai provide breakfast?
Yes, Cititel Hotel Dumai provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Cititel Hotel Dumai?
Cititel Hotel Dumai is a 3.0-star hotel.
How many floors does Cititel Hotel Dumai have?
Cititel Hotel Dumai has 4 floors.
How many rooms are available at Cititel Hotel Dumai?
Cititel Hotel Dumai has 71 rooms in total.
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More Reviews from Other Guests in Cititel Hotel Dumai
Overall Ratings & Reviews Cititel Hotel Dumai
Traveloka (2,101)
8.4
Very Good
From 2,101 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.3
Location
8.6
Service and Facilites
8.3
People often mention about Cititel Hotel Dumai
All
Ambiance (42)
Bedroom (40)
Bathroom (40)
Distance to City Center (39)
Taste (35)
Hotel Area (34)
Staff Friendliness (32)
Room Space (31)
Accessibility (29)
Family Friendly (29)
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Traveler Reviews Cititel Hotel Dumai
Number of reviews per page
20
40
Customer reviews
K***i
Business
5.3
/10
Reviewed 5 day(s) ago
The soap is out, the room smells, the AC only blows.. asking to change rooms is not allowed.. just this once.. look at the reviews and ratings on the app, they don't match the original, the TV can't be changed or turned off..
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i***h
10.0
/10
Reviewed 1 week(s) ago
really like subscribe 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
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RA
Refli A. W.
Leisure
8.4
/10
Reviewed 1 week(s) ago
There's no restaurant in the hotel. If you want to eat, you have to go out.
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R***y
7.5
/10
Reviewed 2 week(s) ago
It is not recommended to stay here because I lost my facial soap when housekeeping cleaned my room, and there was no accountability from the hotel.
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Verified Traveler
Business
10.0
/10
Reviewed 4 week(s) ago
I was on a business trip to Dumai and stayed at the Cititel. The hotel is centrally located, clean, comfortable, and offers a delicious, varied breakfast.
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IS
Ira S.
Business
8.8
/10
Reviewed 5 week(s) ago
We've stayed here several times in the past two months. Overall, it's good, especially the ample breakfast and the 24-hour coffee and tea available in the restaurant. The only downside is that the sheets, pillowcases, and towels are worn and lack fragrance.
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A***i
6.8
/10
Reviewed 6 week(s) ago
Just ordinary, nothing interesting.
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D***s
Business
6.6
/10
Reviewed 10 week(s) ago
Salty water… the mattress is a bit dirty… a hotel like Cititel should be better… The location is in the middle of the city… close to everywhere… Maybe the water problem can be fixed… or maybe not all rooms have salty water… because I have stayed there before and the water was safe.
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Verified Traveler
Business
6.6
/10
Reviewed 13 week(s) ago
Damp room, poor ventilation.
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A
Afriyandi
8.5
/10
Reviewed 13 week(s) ago
Staff and facilities are quite good
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S***t
6.4
/10
Reviewed 20 week(s) ago
Salty water, unclean bathroom, incomplete amenities, dirty hallway. It's like staying in a 3-star budget hotel. Not worthy of a 3-star rating.
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1 people find it helpful
BZ
Bravo Z.
10.0
/10
Reviewed 20 week(s) ago
Steady and clean, so it can be improved again.
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1 people find it helpful
f***i
7.5
/10
Reviewed 27 week(s) ago
Sorry, the room is dirty and smelly, the bathroom is dirty, I stayed here in 2020 and it was still good, now in 2026 I came back and it turns out there was no maintenance at all. The pillows smell of cigarettes, my husband and I did book a smoking room, but when we first moved in we checked the pillows and sheets too (they had stains). It looks like they need more maintenance. Thank you.
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AF
Aldo F.
7.3
/10
Reviewed 27 week(s) ago
Highly not recommended. I booked a non-smoking room, but was given a room that reeked of cigarette smoke. The hotel is filthy, very disappointing.
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1 people find it helpful
T0
Tukiansyah 0.
10.0
/10
Reviewed 27 week(s) ago
Friendly staff, lots of variety of food, and delicious too.
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A
Afriyandi
8.5
/10
Reviewed 28 week(s) ago
Cleanliness is quite good, staff is okay
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A***i
8.5
/10
Reviewed 28 week(s) ago
very good, all the staff are friendly
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1 people find it helpful
A***a
Business
8.5
/10
Reviewed 29 week(s) ago
The hotel is nice, clean, the breakfast is also great
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A***i
10.0
/10
Reviewed 30 week(s) ago
The hotel staff was pleasant and the service was excellent.
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R***u
6.7
/10
Reviewed 30 week(s) ago
Sorry, I'm giving you an unsatisfactory rating. I was given a room that hadn't been cleaned. The sheets and pillowcases hadn't been changed. The bathroom was flooded. The air conditioning was broken, even though there were other rooms ready, cleaned, and with good facilities. Only after I complained did the staff move me to a more suitable room. Hopefully, they'll pay more attention in the future.
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Number of reviews per page
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40
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