Does Cititel Hotel Dumai provide parking?

Yes, Cititel Hotel Dumai provides parking. Please confirm details directly with the hotel.

Does Cititel Hotel Dumai provide early check-in?

Yes, early check-in is available at Cititel Hotel Dumai, subject to availability. Please contact the hotel directly to arrange this.

Does Cititel Hotel Dumai provide late check-out?

Yes, late check-out is available at Cititel Hotel Dumai, subject to availability. Please contact the hotel directly to arrange this.

Does Cititel Hotel Dumai provide airport transfer?

Yes, Cititel Hotel Dumai provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Cititel Hotel Dumai?

Cititel Hotel Dumai is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

THB | EN

Support

Search Hotels

Cititel Hotel Dumai

Name: Cititel Hotel Dumai
Address: Jalan Jendral Sudirman No. 429 A Riau Indonesia, Dumai Kota, Dumai, Riau, Indonesia, -28811, Jalan Jendral Sudirman No. 429 A Riau Indonesia, Riau, -28811, Indonesia
Rating: 8.4

Hotels

Preferred Partner

Finding rooms for you...

8.4

/10

Very Good

2,101 reviews

What Guests Say About Their Stay

I***i

10.0

/ 10

The best service and hotel in my personal opinion. From all the hotels I've ever stayed at in Dumai. The best Cititel hotel 🙂.

See original

Guest

9.7

/ 10

The room is good and clean, according to the price. Strategic location. Excellent service, they provide free city shuttle service. The breakfast is also pretty good. Very recommended.

Tono T.

9.1

/ 10

The rooms are clean, tidy, friendly, breakfast is plenty of menu, steady.

See original

dodi p.

9.7

/ 10

Good service, there are free inter-city facilities.

See original

Romadho Y. B.

9.7

/ 10

Service is friendly, breakfast menu is varied, convenient.

See original

In the Area

See Map

Jalan Jendral Sudirman No. 429 A Riau Indonesia, Dumai Kota, Dumai, Riau, Indonesia, -28811

Main Facilities

Late check-out

Laundry service

Airport transfer

Restaurant

Luggage storage

Elevator

Staying at Cititel Hotel Dumai is a good choice when you are visiting Dumai Kota. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Cititel Hotel Dumai

Jalan Jendral Sudirman No. 429 A Riau Indonesia, Dumai Kota, Dumai, Riau, Indonesia, -28811

Discover More Places

Discover More About Cititel Hotel Dumai

Location
Staying at Cititel Hotel Dumai is a good choice when you are visiting Dumai Kota.

About Cititel Hotel Dumai

From business event to corporate gathering, Cititel Hotel Dumai provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Cititel Hotel Dumai.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Cititel Hotel Dumai exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Cititel Hotel Dumai is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Cititel Hotel Dumai is the right place to stay.

All facilities in Cititel Hotel Dumai

Bar, Cafe and Lounge

Entertainment Facility

Lobby

Exterior

Bedroom

Transportation

Airport transfer
Area shuttle
Secure parking
Shopping center shuttle
Valet parking

Food and Drinks

Restaurant with AC
Breakfast
Buffet breakfast
Vegetarian meal

Things to Do

TV lounge

Connectivity

Free WiFi

General

AC
Connecting rooms
Family room
Heater
Non-smoking room
Smoking area
Smoke-free

Accessibilty

Disabled access friendly

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Shuttle Service

Cruise shuttle
Ferry terminal shuttle
Train station pickup
Airport transfer

In-room Facilities

Bathtub
Desk
Hairdryer
Refrigerator
Separate shower and tub
Shower
TV

Hotel Services

Bellhop
Concierge
Doorman
Early Check-in
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Late check-out
Laundry service
Luggage storage
Medical service
Multilingual staff

Nearby Facilities

ATM/Banking
Hair salon
Laundry
Shops
Supermarket

Accommodation Policy & General Information in Cititel Hotel Dumai

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Cititel Hotel Dumai	71
Number of floors in Cititel Hotel Dumai	4
Another facilities in Cititel Hotel Dumai	Airport transfer, Area shuttle, Secure parking, Shopping center shuttle, Valet parking

Frequently asked question in Cititel Hotel Dumai

What is normal check-in & check-out time at Cititel Hotel Dumai?

The standard check-in time at Cititel Hotel Dumai is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Cititel Hotel Dumai provide breakfast?

Yes, Cititel Hotel Dumai provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Cititel Hotel Dumai?

Cititel Hotel Dumai is a 3.0-star hotel.

How many floors does Cititel Hotel Dumai have?

Cititel Hotel Dumai has 4 floors.

How many rooms are available at Cititel Hotel Dumai?

Cititel Hotel Dumai has 71 rooms in total.

See All

More Reviews from Other Guests in Cititel Hotel Dumai

Overall Ratings & Reviews Cititel Hotel Dumai

Traveloka (2,101)

8.4

Very Good

From 2,101 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.3

Meal

8.3

Location

8.6

Service and Facilites

8.3

People often mention about Cititel Hotel Dumai

All

Ambiance (42)

Bedroom (40)

Bathroom (40)

Distance to City Center (39)

Taste (35)

Hotel Area (34)

Staff Friendliness (32)

Room Space (31)

Accessibility (29)

Family Friendly (29)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Cititel Hotel Dumai

Number of reviews per page

Customer reviews

K***i

Business

5.3

/10

Reviewed 5 day(s) ago

The soap is out, the room smells, the AC only blows.. asking to change rooms is not allowed.. just this once.. look at the reviews and ratings on the app, they don't match the original, the TV can't be changed or turned off..

See original

Find this review helpful?

i***h

10.0

/10

Reviewed 1 week(s) ago

really like subscribe 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

See original

Find this review helpful?

Refli A. W.

Leisure

8.4

/10

Reviewed 1 week(s) ago

There's no restaurant in the hotel. If you want to eat, you have to go out.

See original

Find this review helpful?

R***y

7.5

/10

Reviewed 2 week(s) ago

It is not recommended to stay here because I lost my facial soap when housekeeping cleaned my room, and there was no accountability from the hotel.

See original

Find this review helpful?

Verified Traveler

Business

10.0

/10

Reviewed 4 week(s) ago

I was on a business trip to Dumai and stayed at the Cititel. The hotel is centrally located, clean, comfortable, and offers a delicious, varied breakfast.

See original

Find this review helpful?

Ira S.

Business

8.8

/10

Reviewed 5 week(s) ago

We've stayed here several times in the past two months. Overall, it's good, especially the ample breakfast and the 24-hour coffee and tea available in the restaurant. The only downside is that the sheets, pillowcases, and towels are worn and lack fragrance.

See original

Find this review helpful?

A***i

6.8

/10

Reviewed 6 week(s) ago

Just ordinary, nothing interesting.

See original

Find this review helpful?

D***s

Business

6.6

/10

Reviewed 10 week(s) ago

Salty water… the mattress is a bit dirty… a hotel like Cititel should be better… The location is in the middle of the city… close to everywhere… Maybe the water problem can be fixed… or maybe not all rooms have salty water… because I have stayed there before and the water was safe.

See original

Find this review helpful?

Verified Traveler

Business

6.6

/10

Reviewed 13 week(s) ago

Damp room, poor ventilation.

See original

Find this review helpful?

Afriyandi

8.5

/10

Reviewed 13 week(s) ago

Staff and facilities are quite good

See original

Find this review helpful?

S***t

6.4

/10

Reviewed 20 week(s) ago

Salty water, unclean bathroom, incomplete amenities, dirty hallway. It's like staying in a 3-star budget hotel. Not worthy of a 3-star rating.

See original

1 people find it helpful

Bravo Z.

10.0

/10

Reviewed 20 week(s) ago

Steady and clean, so it can be improved again.

See original

1 people find it helpful

f***i

7.5

/10

Reviewed 27 week(s) ago

Sorry, the room is dirty and smelly, the bathroom is dirty, I stayed here in 2020 and it was still good, now in 2026 I came back and it turns out there was no maintenance at all. The pillows smell of cigarettes, my husband and I did book a smoking room, but when we first moved in we checked the pillows and sheets too (they had stains). It looks like they need more maintenance. Thank you.

See original

Find this review helpful?

Aldo F.

7.3

/10

Reviewed 27 week(s) ago

Highly not recommended. I booked a non-smoking room, but was given a room that reeked of cigarette smoke. The hotel is filthy, very disappointing.

See original

1 people find it helpful

Tukiansyah 0.

10.0

/10

Reviewed 27 week(s) ago

Friendly staff, lots of variety of food, and delicious too.

See original

Find this review helpful?

Afriyandi

8.5

/10

Reviewed 28 week(s) ago

Cleanliness is quite good, staff is okay

See original

Find this review helpful?

A***i

8.5

/10

Reviewed 28 week(s) ago

very good, all the staff are friendly

See original

1 people find it helpful

A***a

Business

8.5

/10

Reviewed 29 week(s) ago

The hotel is nice, clean, the breakfast is also great

See original

Find this review helpful?

A***i

10.0

/10

Reviewed 30 week(s) ago

The hotel staff was pleasant and the service was excellent.

See original

Find this review helpful?

R***u

6.7

/10

Reviewed 30 week(s) ago

Sorry, I'm giving you an unsatisfactory rating. I was given a room that hadn't been cleaned. The sheets and pillowcases hadn't been changed. The bathroom was flooded. The air conditioning was broken, even though there were other rooms ready, cleaned, and with good facilities. Only after I complained did the staff move me to a more suitable room. Hopefully, they'll pay more attention in the future.

See original

Find this review helpful?

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Dumai

Indonesia (Bahasa Indonesia)

Global (English)

Malaysia (English)

Malaysia (Bahasa Malaysia)

Philippines (English)

Singapore (English)

ไทย (ภาษาไทย)

Việt Nam (Tiếng Việt)