The soap is out, the room smells, the AC only blows.. asking to change rooms is not allowed.. just this once.. look at the reviews and ratings on the app, they don't match the original, the TV can't be changed or turned off..

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There's no restaurant in the hotel. If you want to eat, you have to go out.

It is not recommended to stay here because I lost my facial soap when housekeeping cleaned my room, and there was no accountability from the hotel.

I was on a business trip to Dumai and stayed at the Cititel. The hotel is centrally located, clean, comfortable, and offers a delicious, varied breakfast.

We've stayed here several times in the past two months. Overall, it's good, especially the ample breakfast and the 24-hour coffee and tea available in the restaurant. The only downside is that the sheets, pillowcases, and towels are worn and lack fragrance.

Just ordinary, nothing interesting.

Salty water… the mattress is a bit dirty… a hotel like Cititel should be better… The location is in the middle of the city… close to everywhere… Maybe the water problem can be fixed… or maybe not all rooms have salty water… because I have stayed there before and the water was safe.

Damp room, poor ventilation.

Staff and facilities are quite good

Salty water, unclean bathroom, incomplete amenities, dirty hallway. It's like staying in a 3-star budget hotel. Not worthy of a 3-star rating.

Steady and clean, so it can be improved again.

Sorry, the room is dirty and smelly, the bathroom is dirty, I stayed here in 2020 and it was still good, now in 2026 I came back and it turns out there was no maintenance at all. The pillows smell of cigarettes, my husband and I did book a smoking room, but when we first moved in we checked the pillows and sheets too (they had stains). It looks like they need more maintenance. Thank you.

Highly not recommended. I booked a non-smoking room, but was given a room that reeked of cigarette smoke. The hotel is filthy, very disappointing.

Friendly staff, lots of variety of food, and delicious too.

Cleanliness is quite good, staff is okay

very good, all the staff are friendly

The hotel is nice, clean, the breakfast is also great

The hotel staff was pleasant and the service was excellent.

Sorry, I'm giving you an unsatisfactory rating. I was given a room that hadn't been cleaned. The sheets and pillowcases hadn't been changed. The bathroom was flooded. The air conditioning was broken, even though there were other rooms ready, cleaned, and with good facilities. Only after I complained did the staff move me to a more suitable room. Hopefully, they'll pay more attention in the future.