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  1. Hotels
  2. Indonesia(46,808 Hotels)
  3. North Sumatra(924 Hotels)
  4. Medan(550 Hotels)
  5. Medan Petisah(57 Hotels)
  6. Four Points by Sheraton Medan

Four Points by Sheraton Medan

Hotels
Jl Gatot Subroto No. 395, Medan Petisah, Medan, Sumatera Utara, Indonesia, 20119
EXTERIOR_BUILDING Four Points by Sheraton Medan
LOBBY Four Points by Sheraton Medan
HOTEL_SERVICES Four Points by Sheraton Medan
SPORT_FACILITY Four Points by Sheraton Medan
BAR_CAFE_LOUNGE Four Points by Sheraton Medan
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Traveloka
8.5 Impressive

From 6,253 reviews

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Check our curated reviews for honest descriptions about this accommodation.

Nice place Great location Near hotel many food and culinary place
Andi R.
Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Review by Traveloka users

Based on 6,253 reviews

8.5
Impressive
Fantastic
1,996
Very Good
3,182
Satisfying
331
Average
737
Poor
7
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
Alya K. P.
3 Reviews
10
/ 10
10
11 Oct 2021
Staycation
Friends
Good service, will come back later.

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ha
hanung a.
10 Reviews
5.9
/ 10
5.9
02 Oct 2021
Business
I arrived at the hotel at 14:58. I was on a business trip. I requested to have a smoking room but the room is not ready. They asked me to wait for 30 mins for the room to be ready. Since I had a tight schedule, I asked to get the non smoking asap. The front liner was not friendly. Then when I went back to hotel in the evening, I told the receptionist to help me to get the smoking room in the next day, he said he will do and he will help me to move my luggage. I said I will prepare my things to be packed so they only need to move my 1 luggage. In the next day, I went for work in the morning. On my way back to hotel, evening already, I got a call to confirm whether I still want to move to smoking room. I said I still want it and she said its possible. Then OK. When I arrived I directly went to the reception to process my move, I expect I can just exchange my card. But the reception said my luggage is not moved to the new room yet. I need to move it. I got angry and they offer to help, which they should. Then she said I need to wait the room for 15-30 mins while they prepare the key. Such a silly communication. Then I upset and decided not to move, since I was very tired, and my request has not been well communicated between the frontline team. The other things: 1. No room service menu in the room. 2. On the third night, I request for plate and cutleries. It took 45 min to be delivered to my room (and with reminder call) 3. In my 2nd night I ordered room service, but the used plate & cutleries was left in front of my room. It was 2 days already being there. 4. For 4 days stayed, the stall menu for breakfast is the same. Lontong medan every day. The changes only in the buffet menu. However the taste is just so so. I choose four point because this hotel is run by Sheraton & one of Marriot Bonvoy Chain. But the service is not as per my expectation. I stays in the other Four point in Bali and Surabaya before, but this city one have the worst front liner service. I will choose another hotel for my Next visit to Medan for sure.

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JI
Jupiter I. M. A.
5 Reviews
5.8
/ 10
5.8
06 Sep 2021
Medical
Family
The Hotel and room is clean. It's a good hotel by the structure. But some experience during the stay not good. Due this Covid situation cannot use the restaurant, so we order in room. When we call the restaurant say only have Indonesian food. But they have the menu with other options (very restricted). Why have menu if not available the food? The breakfast not so good, didn't have western option. The problem was, we decide for this hotel just because is a western chain of hotel. But the worst situation, was when we order dinner, it had a price in menu and was charged other price. Not tax, due in the billing the tax was add in the bottom. In some cases 100 % different price. We complain but the manager couldn't adjust. Just say sorry and not solved the situation. For me was a very not honest attitude from Hotel. We already stay in same Four Point in Singapore, it was very nice, but in Medan Indonesia was a disaster. My decision, never back and not recommend this hotel.

1 liked this review

JB
Jovana B. S.
8.5
/ 10
8.5
16 Jun 2021
Staycation
Good rooms, fast check-in and polite staff.

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G
Guest-8gjtuf
1 Reviews
8.5
/ 10
8.5
19 May 2021

2 liked this review

PO
Putri O. S.
1 Reviews
9.7
/ 10
9.7
04 May 2021

1 liked this review

Accommodation's Reply

12 May 2021
Dear Princess, Thank you for visiting Four Points by Sheraton Medan and your very interesting review photo. Have a nice day, and we can serve you again another day. Regards, Management
Translated by Google Icon
AR
Abdul R.
1 Reviews
8.5
/ 10
8.5
12 Apr 2021
Holiday
Couple

1 liked this review

SI
Sri I. A.
1 Reviews
9.7
/ 10
9.7
10 Apr 2021
Staycation
Couple
Friends
Family

3 liked this review

pitary a.
30 Reviews
10
/ 10
10
12 Mar 2021
Holiday
Family
it's awesome, the hotel has big room, nice staff, delicious breakfast, beautiful swimming pool, very recommended👍

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windy a.
3 Reviews
10
/ 10
10
14 Feb 2021
Holiday
Family
Nice holliday. Nice trip.

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Hotel Description
Check-in and Check-out Time

Check-in: From 14:00
Check-out: Before 12:00

Location
Four Points by Sheraton Medan is a hotel in a good neighborhood, which is located at Medan Petisah.

The hotel is located only 3.12 km away from Medan Station (MDN).

Not only well positioned, but Four Points by Sheraton Medan is also one of hotels near the following Durian Ucok within 1.1 km and Plaza Millenium Medan within 1.28 km.

About Four Points by Sheraton Medan

For you, travelers who wish to travel comfortably on a budget, Four Points by Sheraton Medan is the perfect place to stay that provides decent facilities as well as great services.

Whether you are planning an event or other special occasions, Four Points by Sheraton Medan is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Four Points by Sheraton Medan.

Four Points by Sheraton Medan is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

From business event to corporate gathering, Four Points by Sheraton Medan provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Four Points by Sheraton Medan, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Four Points by Sheraton Medan is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Four Points by Sheraton Medan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Four Points by Sheraton Medan is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Four Points by Sheraton Medan.

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Hotel Policy
Please bring your voucher and valid ID upon check in
Check in Time on 02.00 PM
Read More
Facilities
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Refrigerator
    • Separate shower and tub
    • Shower
    • TV
  • Hotel Services
    • Bellhop
    • Concierge
    • Front desk
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Limited hours room service
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
    • Wedding service
  • Public Facilities
    • Parking
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • General
    • AC
    • Ballroom
    • Banquet
    • Connecting rooms
    • Family room
    • Non-smoking room
    • Swimming pool
    • Smoking area
    • Smoke-free
  • Nearby Facilities
    • ATM/Banking
    • Gift shop
    • Grocery
    • Shops
    • Supermarket
  • Food and Drinks
    • Breakfast
    • Breakfast and dinner
    • Breakfast and lunch
    • Buffet breakfast
  • Business Facilities
    • Business center
    • Conference room
    • Meeting facilities
  • Things to Do
    • Fitness center
    • Massage
    • Spa
  • Transportation
    • Car rental
    • Valet parking
  • Family-friendly Facilities
    • Children pool
  • Accessibilty
    • Wheelchair accessible
  • Connectivity
    • Free WiFi
  • Shuttle Service
    • Airport transfer (surcharge)
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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