Grand Hawaii Hotel is a 3-star hotels that has been welcoming guests since 2012.
Grand Hawaii Hotel is part of Independent.
There are 100 rooms spread across 8 floors.
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Grand Hawaii Hotel
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8.2
/10
Very Good
7,715 reviews
What Guests Say About Their Stay
M***h
8.5
/ 10
The room is clean, the food is delicious, I always come back to stay here when I go to Pekanbaru.
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Muhammad I.
8.5
/ 10
A wonderful stay from start to finish! Check-in was super fast, and the staff were friendly and helpful. The room was clean, smelled great, the bed was soft, and the air conditioning was cool. The breakfast menu was varied and delicious. The location was also strategic and easily accessible. Absolutely no complaints, and I will definitely stay here again if I visit the city. Highly recommended.
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Joni S.
10.0
/ 10
A hotel with excellent facilities and excellent service. Highly recommended.
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T***i
10.0
/ 10
The breakfast was delicious and the staff were excellent. I'll definitely stay here again next time I visit Pekanbaru. One word for this hotel: keep up the great service.
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A***d
9.4
/ 10
The hotel's strategic location in the city center, close to culinary centers and tourist attractions. Friendly service and clean, comfortable rooms. Recommended as a quality hotel at an affordable price.
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In the Area
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Jalan Gatot Subroto No. 8,Kota Tinggi,, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28155
Main Facilities
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Late check-out
Laundry service
Parking
Airport transfer
Restaurant
Luggage storage
What's around Grand Hawaii Hotel
Jalan Gatot Subroto No. 8,Kota Tinggi,, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28155
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General Information
Grand Hawaii Hotel is a 3-star hotels that has been welcoming guests since 2012. Grand Hawaii Hotel is part of Independent. There are 100 rooms spread across 8 floors.
Location
Located at Jalan Gatot Subroto No. 8,Kota Tinggi, in Pekanbaru, Indonesia. Those looking to explore will find HKBP MADUMA, RESORT AGAPE PANGKALAN KERINCI, Masjid Raudotul Jannah PKU, and ThemePark Asia Farm Hayday nearby. Closest airport is Sultan Syarif Kasim II Airport (PKU), 7.677 km away from the accommodation.
Facilities & Amenities
Grand Hawaii Hotel has Late check-out, Laundry service, Parking, Airport transfer, Restaurant, and more.
Business Facilities
For guests traveling for work, Grand Hawaii Hotel has Computer station and Conference hostess available.
Dining
Guests can stop by the café.
Contact
Email: sales@grandhawaiihotel.com
Phone number: +6276122233
Website: -
All facilities in Grand Hawaii Hotel
Others
Business Facilities
- Conference room
- Printer
- Conference hostess
- Projector
- Computer station
- Meeting facilities
Guest Services
- Wedding service
- Express check-out
- Late check-out
- Bellboy service
- Early check-in
- Luggage storage
- Porter
- Laundry Service
- Concierge
- Doorman
- 24-hour front desk
- 24-hour security
- Express check-in
- Front desk
Activity & Leisure
- Barbecue grill
- Garden
- Karaoke
- Spa
- Massage
Accommodation Facilities
- Cloakroom
- Car park
- Terrace
- Family room
- Smoking area
Public Facilities
- Coffee shop
- Room service
- Safety deposit box
- Restaurant
- Elevator
- Coffee/Tea in common areas
Shuttle Service
- Ferry terminal shuttle
- Transfer service
Connectivity
- Wi-Fi in public areas
- Wi-Fi
Transportation
- Theme park shuttle
- Valet parking
- Car hire
- Limited car park
- Secure parking
- Airport transfer
Nearby Facilities
- ATM/Bank
- Gift shop
- Supermarket
- Grocery store
Meals & Dining
- Breakfast
- Breakfast buffet
- Café
Accessibility
- Wheelchair accessible
- In-room accessibility
- Accessible path of travel
Accommodation Policy & General Information in Grand Hawaii Hotel
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Minimum Age Policy
Minimum age to check-in is 16. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Hawaii Hotel | 100 |
Number of floors in Grand Hawaii Hotel | 8 |
Another facilities in Grand Hawaii Hotel | Conference room, Printer, Conference hostess, Projector, Computer station |
Frequently asked question in Grand Hawaii Hotel
What is normal check-in & check-out time at Grand Hawaii Hotel?
The standard check-in time at Grand Hawaii Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Hawaii Hotel provide breakfast?
Yes, Grand Hawaii Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Hawaii Hotel?
Grand Hawaii Hotel is a 3.0-star hotel.
How many floors does Grand Hawaii Hotel have?
Grand Hawaii Hotel has 8 floors.
How many rooms are available at Grand Hawaii Hotel?
Grand Hawaii Hotel has 100 rooms in total.
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More Reviews from Other Guests in Grand Hawaii Hotel
Overall Ratings & Reviews Grand Hawaii Hotel
Traveloka (7,711)
Other sources (4)
8.3
Very Good
From 7,711 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.1
Location
8.5
Service and Facilites
8.3
People often mention about Grand Hawaii Hotel
All
Distance to City Center (123)
Staff Friendliness (119)
Ambiance (117)
Bedroom (100)
Bathroom (93)
Accessibility (92)
Surroundings (83)
Hotel Area (81)
Room Space (78)
Soundproof (70)
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Traveler Reviews Grand Hawaii Hotel
Number of reviews per page
20
40
Customer reviews
G***h
6.1
/10
Reviewed 1 week(s) ago
Ordered a non-smoking room but was given a non-smoking room instead.
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Accommodation's Reply
03 Nov 2026
Dear Mr. G*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We apologize that we did not have a non-smoking room as you requested. We will work to improve our services in the future. We hope to welcome you back to our hotel in the coming days. Sincerely, The Manager
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t***k
Business
10.0
/10
Reviewed 5 week(s) ago
Very clean and tidy place.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. t*ke, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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M***h
Business
10.0
/10
Reviewed 5 week(s) ago
Really enjoyed staying here because the service was friendly and the room was quite clean.
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1 people find it helpful
Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr. M*h, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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SI
Sonny I.
6.8
/10
Reviewed 6 week(s) ago
My wife was sick and couldn't have breakfast, so I asked for it to be brought to the room, but was charged extra. I told her that in all the hotels I've stayed in, if I'm sick or busy and can't have breakfast, they usually let me bring it to the room upstairs. That's the price for a small room, and it's enough for one stay.
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Accommodation's Reply
05 Oct 2026
Responding to you, Mr. Sonny I, Sincerely, from Grand Hawaii Hotel, Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of the management, I apologize for any inconvenience you may have experienced with our service during your stay. We will strive to improve and enhance our services in the future. We hope to welcome you back to our hotel soon. Sincerely, The Manager
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M***h
Business
8.5
/10
Reviewed 6 week(s) ago
The room is clean, the food is delicious, I always come back to stay here when I go to Pekanbaru.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr. M*h, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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M***h
Business
8.5
/10
Reviewed 6 week(s) ago
Clean rooms, delicious food, so guests feel at home.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr. M*h, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
See original
M***h
Business
8.5
/10
Reviewed 6 week(s) ago
I always stay here when I go to Pekanbaru, because even though the price is quite affordable, the food and rooms are clean.
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1 people find it helpful
Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. M*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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M***h
Business
8.5
/10
Reviewed 6 week(s) ago
I often stay here because the rooms are clean and the air conditioning is cool. The food is also delicious.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. M*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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M***h
Business
8.5
/10
Reviewed 6 week(s) ago
The rooms here are cool and clean, and the food is delicious. I stay here often.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. M*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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M***h
Business
8.5
/10
Reviewed 6 week(s) ago
The room is spacious and clean, the AC is also cold, the breakfast is quite delicious.
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Accommodation's Reply
05 Oct 2026
Your reply: Dear Mr./Ms. M*h, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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G***g
8.2
/10
Reviewed 7 week(s) ago
The place is nice and quiet, close to the mall.
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Accommodation's Reply
05 Oct 2026
Your response: Dear Mr. G*g, Sincerely yours, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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MI
Muhammad I.
8.5
/10
Reviewed 7 week(s) ago
A wonderful stay from start to finish! Check-in was super fast, and the staff were friendly and helpful. The room was clean, smelled great, the bed was soft, and the air conditioning was cool. The breakfast menu was varied and delicious. The location was also strategic and easily accessible. Absolutely no complaints, and I will definitely stay here again if I visit the city. Highly recommended.
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Accommodation's Reply
23 Sep 2026
Your response: Dear Mr. Muhammad I, With our deepest respect from Grand Hawaii Pekanbaru Hotel, thank you for staying at our hotel and for submitting your review. We sincerely hope to welcome you back to our hotel in the future. Sincerely, The Manager
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H***y
Business
5.0
/10
Reviewed 8 week(s) ago
Not very satisfactory and hopefully it can be improved.
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1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Mr./Ms. H*y, Sincerely, Grand Hawaii Hotel Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of the management, we apologize for any inconvenience you may have experienced during your stay. We are committed to continuously improving the quality of our services in the future to ensure your utmost comfort during your stay. We look forward to welcoming you back to our hotel again in the future. Sincerely, The Manager
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a
abizar
Leisure
9.6
/10
Reviewed 10 week(s) ago
Very interesting for a favorite location.
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2 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Mr. Abizar, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the coming days. Sincerely, The Manager. (Reply dated September 8, 2026)
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a***r
Staycation
9.1
/10
Reviewed 10 week(s) ago
good, incredibly interesting experience
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Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Grand Hawaii Hotel, Pekanbaru, extends its deepest respects. We thank you for choosing our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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E***o
Transit
8.3
/10
Reviewed 10 week(s) ago
Dirty room, dust everywhere, dirty table sticky with food or drink residue, dirty bed and sheets as if they hadn't been changed and looked like they had just been used.
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Accommodation's Reply
08 Sep 2026
Dear Mr. E*o, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying with us and for your review. On behalf of management, I apologize for any inconvenience you experienced during your stay. We will continue to improve and enhance the cleanliness of our rooms to make your stay even more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager
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Verified Traveler
6.2
/10
Reviewed 10 week(s) ago
The bed sheets and pillows were a bit dirty, the pillows smelled, I had to cover the pillows with my clothes.
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Accommodation's Reply
08 Sep 2026
Dear Mr. G*t, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of management, I apologize for any inconvenience you may have experienced during your stay. We will continue to improve and enhance the cleanliness of our rooms to make your stay more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager
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A***i
Staycation
7.4
/10
Reviewed 11 week(s) ago
In the lobby, the noise of passing trains disrupts your sleep in the middle of the night. The problem is, they pass by frequently.
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Accommodation's Reply
08 Sep 2026
Dear Mr./Ms. A*i, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of the management, I apologize for any inconvenience you may have experienced during your stay. We are committed to improving the safety and comfort of all our guests to ensure your stay was pleasant. We hope to welcome you back to our hotel again in the near future. Sincerely, The Manager
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R***a
10.0
/10
Reviewed 11 week(s) ago
Hotel staff is friendly, rooms are clean.
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Accommodation's Reply
08 Sep 2026
Dear Ms./Mrs. R*a, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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R***d
8.5
/10
Reviewed 11 week(s) ago
Good and safe atmosphere, comfortable for resting.
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Accommodation's Reply
08 Sep 2026
Dear Mr. R*d, Sincerely, Grand Hawaii Hotel, Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager
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Number of reviews per page
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