Hotel Continent Centrepoint Makassar

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8.3
/10
Very Good
3,891 reviews

What Guests Say About Their Stay

Distance To City Center (122)
Staff Friendliness (114)
Ambiance (103)
Bedroom (90)

Y***L

9.1
/ 10
Hotel staff is very friendly, fast service, responsive service, clean rooms, close to city center and shopping.
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A***i

10.0
/ 10
Top hotel recommendation in its class, has been a regular for the past few years. All access, service, receptionist are very good.
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Agus K.

9.4
/ 10
Good service, every room is neat and clean, very pleasant, very strategic, near one of the biggest shopping centers in Makassar, easy public transportation.
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Danar R.

9.7
/ 10
The room fits the photos, the service is very friendly, the rooms are clean, very satisfying.
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Agung N.

9.1
/ 10
Good, clean, 3 star with good price, recommend it.
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In the Area
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Jalan Adhyaksa No. 15, Panakkukang, Panakkukang, Makassar, Sulawesi Selatan, Indonesia, 90231

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Recommended for Budget Traveler
Located in Nightlife Spot
Within walking distance to Shopping Spot
note: hotel was previously named Continent Centrepoint Panakkukang Makassar Hotel Continent Centrepoint Makassar is located in area / city Panakkukang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Hotel Continent Centrepoint Makassar

Jalan Adhyaksa No. 15, Panakkukang, Panakkukang, Makassar, Sulawesi Selatan, Indonesia, 90231
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Lobby Hotel Continent Centrepoint Makassar
Lobby 2 Hotel Continent Centrepoint Makassar

Discover More About Hotel Continent Centrepoint Makassar

note: hotel was previously named Continent Centrepoint Panakkukang Makassar

Location


Hotel Continent Centrepoint Makassar is located in area / city Panakkukang.

About Hotel Continent Centrepoint Makassar

From business event to corporate gathering, Hotel Continent Centrepoint Makassar provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Hotel Continent Centrepoint Makassar, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Hotel Continent Centrepoint Makassar is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Continent Centrepoint Makassar.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Continent Centrepoint Makassar exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Continent Centrepoint Makassar is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Continent Centrepoint Makassar is the right place to stay.

All facilities in Hotel Continent Centrepoint Makassar

Bar, Cafe and Lounge Hotel Continent Centrepoint Makassar
Bar, Cafe and Lounge
Entertainment Facility Hotel Continent Centrepoint Makassar
Entertainment Facility
Functional Hall Hotel Continent Centrepoint Makassar
Functional Hall
Common Space Hotel Continent Centrepoint Makassar
Common Space
Lobby Hotel Continent Centrepoint Makassar
Lobby

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Newspaper
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

General

  • AC
  • Family room
  • Heater
  • Non-smoking room
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Shops
  • Supermarket

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Business Facilities

  • Business center
  • Meeting facilities

Kids and Pets

  • Babysitting

Food and Drinks

  • Bar

Transportation

  • Car rental

Things to Do

  • Massage

Accommodation Policy & General Information in Hotel Continent Centrepoint Makassar

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Business Facilities, Hallway, Lobby, Lounge, Spa, Restaurant / Bar open for limited number of guests per day from 9-9-2025 to 31-12-2025.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Continent Centrepoint Makassar
80
Number of floors in Hotel Continent Centrepoint Makassar
8
Another facilities in Hotel Continent Centrepoint Makassar
Coffee/tea in lobby, Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Hotel Continent Centrepoint Makassar

What are available facilities at Hotel Continent Centrepoint Makassar?
There are top facilites at Hotel Continent Centrepoint Makassar such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Continent Centrepoint Makassar?
The standard check-in time at Hotel Continent Centrepoint Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Continent Centrepoint Makassar provide breakfast?
Yes, Hotel Continent Centrepoint Makassar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Continent Centrepoint Makassar?
Hotel Continent Centrepoint Makassar is a 3.0-star hotel.
How many floors does Hotel Continent Centrepoint Makassar have?
Hotel Continent Centrepoint Makassar has 8 floors.
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More Reviews from Other Guests in Hotel Continent Centrepoint Makassar

8.4
Very Good
From 3,890 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.2

Location

8.6

Service and Facilites

8.4

People often mention about Hotel Continent Centrepoint Makassar
All
Distance to City Center (46)
Bedroom (44)
Staff Friendliness (43)
Ambiance (42)
Taste (34)
Room Space (33)
Accessibility (32)
Bathroom (30)
Family Friendly (29)
Check-in/out Time (29)
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Most Recent
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Traveler Reviews Hotel Continent Centrepoint Makassar

Number of reviews per page
20
40
Customer reviews
Agus S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff are very friendly, the rooms are clean and the location is very strategic, close to shopping and culinary centers, and opposite the Cobek-Cobek restaurant.
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Accommodation's Reply
12 Aug 2026
Dear Mr. Agus, Thank you very much for your review and compliments. We are very happy to know that you enjoyed your stay with us, especially the friendliness of our staff, the cleanliness of the room, and the excellent location which is convenient for traveling to shopping malls and various restaurants. Your compliments motivate our entire team to strive to maintain the quality of service and provide the best experience for all guests. We hope to welcome you back again in the future. Sincerely, Aka (Operations Department)
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H***g
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
The sheets are very dirty with lots of stains, please pay more attention to the cleanliness of the sheets and pillowcases.
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Accommodation's Reply
12 Aug 2026
Dear Valued Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced during your stay on July 23-24, 2026. We are particularly saddened by the stained condition of the bed linens and pillowcases. This is a serious matter for us, and we will investigate it immediately to ensure that our standards of cleanliness for our linens are always maintained. Thank you for reminding us to continuously improve the quality of our service and comfort for all our guests. We look forward to welcoming you back again for an even better stay. Sincerely, Aka (Operations Department)
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R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Please pay attention to the bathroom fixtures; the faucet is also worn out. The room is clean, but the bathroom mat is also lacking. Strategic location, good facilities. Parking is a bit tricky during busy times.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to write a review. We are pleased to hear that our room was clean, the location convenient, and the amenities met your expectations. We apologize for any inconvenience related to the bathroom amenities, loose pipes, and the lack of a bath mat. We have forwarded your feedback to the relevant team to address and improve the quality of our service immediately. Regarding the parking issue that may have been difficult during peak hours, we understand the inconvenience and will work to improve our parking facilities for all guests. Thank you for your trust and valuable feedback. We hope to welcome you back again for an even better experience next time. Sincerely, (Assistant Receptionist)
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A***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Criticism: Could you please have the sheets washed with freshener because yesterday's room I got was a bit smelly. The room key was problematic.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to review your stay on July 2-3, 2026. We apologize for the inconvenience you experienced regarding the condition of the linens, which you felt were not clean enough, and the issue with your room key. Your feedback is very important to us, and we have forwarded it to our housekeeping team to ensure that the linen washing and handling process is more efficient. We have also forwarded it to our engineering team to investigate and improve the room key system to prevent such incidents from happening again. We hope to welcome you back in the future for a more comfortable and enjoyable stay. Sincerely, Aka (Operations Assistant)
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
All the staff always greet me with a friendly smile, it's just that their movements are a bit slow in responding to one problem I experienced during breakfast.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay on June 27-28, 2026. We are delighted that you were satisfied with the friendly service of our staff, who always greeted you with a smile and warm welcome. We will share your compliments with the entire team to inspire us to continue providing the best service. Furthermore, we appreciate your feedback regarding the delay in resolving the issue you experienced during breakfast. We apologize for the inconvenience. Your feedback is valuable to us and will be used in our evaluation process so that we can further improve the speed and accuracy of our service. We hope to welcome you back in the future and provide you with an even better stay. Sincerely, Aka (Reception Assistant)
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M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Very friendly, polite and kind.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for your review and rating. We are deeply appreciative of your appreciation for the hospitality, courtesy, and service we provided during your stay from June 11-14, 2026. This positive review motivates our entire team to strive for the best possible service for all guests. We hope to welcome you back on your next stay and provide you with an equally excellent, or even better, experience. Sincerely, Aka (Reception Assistant)
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
Staying for the umpteenth time, Continent Hotel is the right choice for a staycation. The hotel is family-friendly, the atmosphere is comfortable, close to entertainment centers such as malls and restaurants around the hotel. All the staff are friendly & welcoming. However, the last stay we asked for an extra pillow because there were three of us in the room but were charged a fee, even though the previous stay there was no charge at all for an extra pillow. But overall good, what makes me want to come back to Continent Hotel is the breakfast atmosphere at the Topas Coffee Bar, my favorite venue 🫶
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+4
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for choosing our hotel again for your family vacation from June 10-13, 2026. We are delighted to hear that you enjoyed the hotel's cozy atmosphere, excellent location near entertainment venues, and the friendliness of all our staff. Such compliments motivate us to continue providing the best service. We are pleased to know that the breakfast atmosphere at Teratas Coffee Bar was one of your favorites. Regarding your suggestion about the additional charge for extra pillows, we understand the inconvenience. We apologize if the policy applied during your recent stay differed from your previous experience. We will take this feedback into consideration to improve our communication of hotel facilities and policies to all guests. Thank you again for your trust and loyalty. We look forward to welcoming you and your family back for your next stay. Sincerely, Aka (Operations Assistant)
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H***g
icon-Transit
Transit
icon-origin-TRAVELOKA
9.6
/10
Reviewed 9 week(s) ago
Please pay attention to the cleanliness of the bed and pillowcases 🙏🏻
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for staying with us on June 10-11, 2026, and for taking the time to write a review. We apologize for any inconvenience you experienced regarding the cleanliness of the bed and pillowcases. We greatly appreciate your feedback and have forwarded it to our housekeeping team for further consideration and evaluation in order to improve our cleanliness standards. We are committed to providing a better guest experience. We hope to welcome you back again and provide you with an even more satisfying experience on your next visit. Sincerely, Aka (Assistant Receptionist)
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Friendly service, fast room service, a great solution for backpackers to stay in the city center, delicious breakfast, and plenty of choices. 🙏
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you so much for your stay and for taking the time to write such a positive review about your experience. We are delighted to hear that the friendly service, prompt room service, excellent central location, and varied breakfast menu met your expectations. Such reviews encourage our entire team to strive to provide the best service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Aka (Assistant Front Office)
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R***a
icon-origin-TRAVELOKA
5.7
/10
Reviewed 9 week(s) ago
Bad experience. First time staying here, given a noisy room. Before check-out time, they entered the room without permission. If I left something behind, they asked for 50,000 Rupiah as a deposit.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you very much for your stay and for your review and feedback. We apologize for any inconvenience you experienced during your stay. Regarding the noisy room, we understand that it may have reduced your comfort. We regret the misunderstanding that occurred when staff entered the room before check-out without prior permission. We will use this feedback in our further evaluation to improve our services in the future. Regarding the forgotten items, we apologize if the procedure explained by our staff caused any inconvenience. We will investigate to ensure that the handling of guest belongings is clear and in accordance with our service standards. Thank you for sharing your experience with us. We appreciate all feedback and hope to provide a better stay experience if we have the opportunity to serve you again in the future. Sincerely, Aka (Operations Assistant)
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Tn wira
icon-origin-TRAVELOKA
5.0
/10
Reviewed 10 week(s) ago
The hotel lacks maintenance in the bathroom area.
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Accommodation's Reply
10 Jun 2026
Dear Ms. Wira, Thank you very much for staying with us on May 19-20, 2026, and for taking the time to write a review. We appreciate your feedback regarding the condition of the bathroom. We apologize if the amenities provided did not meet your expectations during your stay. This review is helpful in improving the maintenance and quality of our facilities to provide a more comfortable experience for all our guests. Thank you for your valuable feedback. We hope to welcome you back again and provide you with an even more pleasant stay in the future. Sincerely, Aka (Operations Assistant)
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Tn wira
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 10 week(s) ago
The shower could use some more attention, it's broken.
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Accommodation's Reply
10 Jun 2026
Dear Ms. Wira, Thank you very much for staying with us on June 6-7, 2026, and for taking the time to write a review. We apologize for the inconvenience you experienced regarding the condition of the shower in your room. Your feedback is invaluable and has been forwarded to the relevant team for immediate investigation and improvement. Thank you for your interest and suggestion. We hope to welcome you back for another stay in the future for an even better experience. Sincerely, Aka (Operations Assistant)
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K***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The view is beautiful. The breakfast is delicious.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for staying at our hotel on May 21-22, 2026, and for taking the time to write a review. We are delighted to hear that you enjoyed the beautiful views and the delicious breakfast we served. Your compliments are an encouragement to all our staff to continue providing the best service. We hope to welcome you again in the future. Sincerely, Aka (Assistant Front Desk)
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K***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
This is my second time staying here. It's great, the food is delicious.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for your kind review and for choosing to stay with us again. We are delighted that this is your second visit and that you enjoyed your stay and the food we served. Such compliments and support motivate our entire team to strive for the best service for all guests. We hope to welcome you back again on your next stay and provide you with an even better experience. Sincerely, Aka (Assistant Receptionist)
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r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 10 week(s) ago
Very dirty hotel, very slow service, AC is not cold, no soap, dirty towels, dirty toilet, hard pillows, indifferent receptionist (have to call 5 times to ask for soap), bad food, food stall, uncomfortable atmosphere and feel less safe staying there, it doesn't feel like a family hotel.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you very much for taking the time to review your stay on June 4-5, 2026. We apologize for any inconvenience you experienced during your stay, including the cleanliness of the room and amenities, the comfort of the air conditioning, the availability of in-room amenities, the quality of service, and the dining experience, which may not have met your expectations. We also regret the delays in responding to your inquiries, especially when you needed assistance from our team. Your feedback is extremely important to management and will be used to evaluate and improve our standards of cleanliness, service quality, comfort of amenities, and the overall guest experience. We understand that your stay did not meet your expectations, and we sincerely apologize once again. We hope to rectify any shortcomings and have the opportunity to provide a better guest experience in the future. Sincerely, Aka (Operations Assistant)
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M***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
So far, it's comfortable, and the staff is friendly, especially at breakfast. Check-in and check-out are also fast.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for staying with us on May 16-17, 2026, and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay and received friendly service from our team, especially during breakfast. We are glad that the quick check-in and check-out process made your stay easy and comfortable. Your compliments motivate our entire team to continue striving for the best service. We hope to welcome you back again in the future for another memorable stay. Sincerely, Aka (Operations Assistant)
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Y***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Close to Panakukang Mall and easily accessible location.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for staying with us on May 15-16, 2026, and for taking the time to write a review. We are pleased to hear that the hotel's location near shopping malls and convenient transportation was beneficial to you during your stay. Guest satisfaction is our top priority, and we greatly appreciate your compliments. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Aka (Operations Assistant)
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w***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
City view, very cold AC.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, We sincerely thank you for your stay at our hotel on May 20-21, 2026, and for taking the time to write a review. We are delighted to hear that you were satisfied with the city view from your room and the comfort of the air conditioning system, which worked very well throughout your stay. Your positive feedback means a great deal to us and encourages us to continue striving to provide the best service to all our guests. We hope to welcome you back again in the future. Sincerely, AKA (Assistant Front Desk)
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A***i
icon-origin-TRAVELOKA
6.7
/10
Reviewed 13 week(s) ago
The room smells damp and sometimes has a foul odor.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Thank you very much for staying with us from May 14-17, 2026, and for taking the time to write a review. We apologize for the inconvenience you experienced regarding the humidity and unpleasant odor in your room. Your feedback is very important to us, and we will immediately contact our housekeeping and maintenance teams to improve your room and make it more comfortable for future guests. We hope to welcome you back again in the future. Sincerely, Aka (Operations Assistant)
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agus
icon-origin-TRAVELOKA
6.4
/10
Reviewed 15 week(s) ago
When we were getting ready to check out, the lights suddenly went out and we ended up doing our activities in the dark, which turned out to be the standard setting at this hotel, namely lights going out at 12.00.
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Accommodation's Reply
11 May 2026
Dear Mr. Agus P., Thank you for staying with us on May 2-3, 2026, and for sharing your experience. We apologize for the inconvenience caused during checkout due to the sudden power outage. Your feedback is very important to us, and we will use it to improve our evaluation process so that information regarding the electrical settings in the room can be communicated more clearly to guests, ensuring a more comfortable stay for you. We hope to welcome you back again in the future for an even better experience. Sincerely, Aka (Operations Assistant)
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Number of reviews per page
20
40

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Exterior 4 Hotel Continent Centrepoint Makassar

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 3,890 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.2

Location

8.6

Service and Facilites

8.4

People often mention about Hotel Continent Centrepoint Makassar
All
Distance to City Center (46)
Bedroom (44)
Staff Friendliness (43)
Ambiance (42)
Taste (34)
Room Space (33)
Accessibility (32)
Bathroom (30)
Family Friendly (29)
Check-in/out Time (29)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Continent Centrepoint Makassar

Number of reviews per page
20
40
Customer reviews
Agus S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff are very friendly, the rooms are clean and the location is very strategic, close to shopping and culinary centers, and opposite the Cobek-Cobek restaurant.
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Accommodation's Reply
12 Aug 2026
Dear Mr. Agus, Thank you very much for your review and compliments. We are very happy to know that you enjoyed your stay with us, especially the friendliness of our staff, the cleanliness of the room, and the excellent location which is convenient for traveling to shopping malls and various restaurants. Your compliments motivate our entire team to strive to maintain the quality of service and provide the best experience for all guests. We hope to welcome you back again in the future. Sincerely, Aka (Operations Department)
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H***g
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
The sheets are very dirty with lots of stains, please pay more attention to the cleanliness of the sheets and pillowcases.
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Accommodation's Reply
12 Aug 2026
Dear Valued Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced during your stay on July 23-24, 2026. We are particularly saddened by the stained condition of the bed linens and pillowcases. This is a serious matter for us, and we will investigate it immediately to ensure that our standards of cleanliness for our linens are always maintained. Thank you for reminding us to continuously improve the quality of our service and comfort for all our guests. We look forward to welcoming you back again for an even better stay. Sincerely, Aka (Operations Department)
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R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Please pay attention to the bathroom fixtures; the faucet is also worn out. The room is clean, but the bathroom mat is also lacking. Strategic location, good facilities. Parking is a bit tricky during busy times.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to write a review. We are pleased to hear that our room was clean, the location convenient, and the amenities met your expectations. We apologize for any inconvenience related to the bathroom amenities, loose pipes, and the lack of a bath mat. We have forwarded your feedback to the relevant team to address and improve the quality of our service immediately. Regarding the parking issue that may have been difficult during peak hours, we understand the inconvenience and will work to improve our parking facilities for all guests. Thank you for your trust and valuable feedback. We hope to welcome you back again for an even better experience next time. Sincerely, (Assistant Receptionist)
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A***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Criticism: Could you please have the sheets washed with freshener because yesterday's room I got was a bit smelly. The room key was problematic.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to review your stay on July 2-3, 2026. We apologize for the inconvenience you experienced regarding the condition of the linens, which you felt were not clean enough, and the issue with your room key. Your feedback is very important to us, and we have forwarded it to our housekeeping team to ensure that the linen washing and handling process is more efficient. We have also forwarded it to our engineering team to investigate and improve the room key system to prevent such incidents from happening again. We hope to welcome you back in the future for a more comfortable and enjoyable stay. Sincerely, Aka (Operations Assistant)
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
All the staff always greet me with a friendly smile, it's just that their movements are a bit slow in responding to one problem I experienced during breakfast.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay on June 27-28, 2026. We are delighted that you were satisfied with the friendly service of our staff, who always greeted you with a smile and warm welcome. We will share your compliments with the entire team to inspire us to continue providing the best service. Furthermore, we appreciate your feedback regarding the delay in resolving the issue you experienced during breakfast. We apologize for the inconvenience. Your feedback is valuable to us and will be used in our evaluation process so that we can further improve the speed and accuracy of our service. We hope to welcome you back in the future and provide you with an even better stay. Sincerely, Aka (Reception Assistant)
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M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Very friendly, polite and kind.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for your review and rating. We are deeply appreciative of your appreciation for the hospitality, courtesy, and service we provided during your stay from June 11-14, 2026. This positive review motivates our entire team to strive for the best possible service for all guests. We hope to welcome you back on your next stay and provide you with an equally excellent, or even better, experience. Sincerely, Aka (Reception Assistant)
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
Staying for the umpteenth time, Continent Hotel is the right choice for a staycation. The hotel is family-friendly, the atmosphere is comfortable, close to entertainment centers such as malls and restaurants around the hotel. All the staff are friendly & welcoming. However, the last stay we asked for an extra pillow because there were three of us in the room but were charged a fee, even though the previous stay there was no charge at all for an extra pillow. But overall good, what makes me want to come back to Continent Hotel is the breakfast atmosphere at the Topas Coffee Bar, my favorite venue 🫶
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+4
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for choosing our hotel again for your family vacation from June 10-13, 2026. We are delighted to hear that you enjoyed the hotel's cozy atmosphere, excellent location near entertainment venues, and the friendliness of all our staff. Such compliments motivate us to continue providing the best service. We are pleased to know that the breakfast atmosphere at Teratas Coffee Bar was one of your favorites. Regarding your suggestion about the additional charge for extra pillows, we understand the inconvenience. We apologize if the policy applied during your recent stay differed from your previous experience. We will take this feedback into consideration to improve our communication of hotel facilities and policies to all guests. Thank you again for your trust and loyalty. We look forward to welcoming you and your family back for your next stay. Sincerely, Aka (Operations Assistant)
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H***g
icon-Transit
Transit
icon-origin-TRAVELOKA
9.6
/10
Reviewed 9 week(s) ago
Please pay attention to the cleanliness of the bed and pillowcases 🙏🏻
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for staying with us on June 10-11, 2026, and for taking the time to write a review. We apologize for any inconvenience you experienced regarding the cleanliness of the bed and pillowcases. We greatly appreciate your feedback and have forwarded it to our housekeeping team for further consideration and evaluation in order to improve our cleanliness standards. We are committed to providing a better guest experience. We hope to welcome you back again and provide you with an even more satisfying experience on your next visit. Sincerely, Aka (Assistant Receptionist)
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Friendly service, fast room service, a great solution for backpackers to stay in the city center, delicious breakfast, and plenty of choices. 🙏
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you so much for your stay and for taking the time to write such a positive review about your experience. We are delighted to hear that the friendly service, prompt room service, excellent central location, and varied breakfast menu met your expectations. Such reviews encourage our entire team to strive to provide the best service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Aka (Assistant Front Office)
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R***a
icon-origin-TRAVELOKA
5.7
/10
Reviewed 9 week(s) ago
Bad experience. First time staying here, given a noisy room. Before check-out time, they entered the room without permission. If I left something behind, they asked for 50,000 Rupiah as a deposit.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you very much for your stay and for your review and feedback. We apologize for any inconvenience you experienced during your stay. Regarding the noisy room, we understand that it may have reduced your comfort. We regret the misunderstanding that occurred when staff entered the room before check-out without prior permission. We will use this feedback in our further evaluation to improve our services in the future. Regarding the forgotten items, we apologize if the procedure explained by our staff caused any inconvenience. We will investigate to ensure that the handling of guest belongings is clear and in accordance with our service standards. Thank you for sharing your experience with us. We appreciate all feedback and hope to provide a better stay experience if we have the opportunity to serve you again in the future. Sincerely, Aka (Operations Assistant)
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Tn wira
icon-origin-TRAVELOKA
5.0
/10
Reviewed 10 week(s) ago
The hotel lacks maintenance in the bathroom area.
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Accommodation's Reply
10 Jun 2026
Dear Ms. Wira, Thank you very much for staying with us on May 19-20, 2026, and for taking the time to write a review. We appreciate your feedback regarding the condition of the bathroom. We apologize if the amenities provided did not meet your expectations during your stay. This review is helpful in improving the maintenance and quality of our facilities to provide a more comfortable experience for all our guests. Thank you for your valuable feedback. We hope to welcome you back again and provide you with an even more pleasant stay in the future. Sincerely, Aka (Operations Assistant)
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Tn wira
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 10 week(s) ago
The shower could use some more attention, it's broken.
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Accommodation's Reply
10 Jun 2026
Dear Ms. Wira, Thank you very much for staying with us on June 6-7, 2026, and for taking the time to write a review. We apologize for the inconvenience you experienced regarding the condition of the shower in your room. Your feedback is invaluable and has been forwarded to the relevant team for immediate investigation and improvement. Thank you for your interest and suggestion. We hope to welcome you back for another stay in the future for an even better experience. Sincerely, Aka (Operations Assistant)
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K***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The view is beautiful. The breakfast is delicious.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for staying at our hotel on May 21-22, 2026, and for taking the time to write a review. We are delighted to hear that you enjoyed the beautiful views and the delicious breakfast we served. Your compliments are an encouragement to all our staff to continue providing the best service. We hope to welcome you again in the future. Sincerely, Aka (Assistant Front Desk)
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K***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
This is my second time staying here. It's great, the food is delicious.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for your kind review and for choosing to stay with us again. We are delighted that this is your second visit and that you enjoyed your stay and the food we served. Such compliments and support motivate our entire team to strive for the best service for all guests. We hope to welcome you back again on your next stay and provide you with an even better experience. Sincerely, Aka (Assistant Receptionist)
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r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 10 week(s) ago
Very dirty hotel, very slow service, AC is not cold, no soap, dirty towels, dirty toilet, hard pillows, indifferent receptionist (have to call 5 times to ask for soap), bad food, food stall, uncomfortable atmosphere and feel less safe staying there, it doesn't feel like a family hotel.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you very much for taking the time to review your stay on June 4-5, 2026. We apologize for any inconvenience you experienced during your stay, including the cleanliness of the room and amenities, the comfort of the air conditioning, the availability of in-room amenities, the quality of service, and the dining experience, which may not have met your expectations. We also regret the delays in responding to your inquiries, especially when you needed assistance from our team. Your feedback is extremely important to management and will be used to evaluate and improve our standards of cleanliness, service quality, comfort of amenities, and the overall guest experience. We understand that your stay did not meet your expectations, and we sincerely apologize once again. We hope to rectify any shortcomings and have the opportunity to provide a better guest experience in the future. Sincerely, Aka (Operations Assistant)
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M***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
So far, it's comfortable, and the staff is friendly, especially at breakfast. Check-in and check-out are also fast.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for staying with us on May 16-17, 2026, and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay and received friendly service from our team, especially during breakfast. We are glad that the quick check-in and check-out process made your stay easy and comfortable. Your compliments motivate our entire team to continue striving for the best service. We hope to welcome you back again in the future for another memorable stay. Sincerely, Aka (Operations Assistant)
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Y***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Close to Panakukang Mall and easily accessible location.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for staying with us on May 15-16, 2026, and for taking the time to write a review. We are pleased to hear that the hotel's location near shopping malls and convenient transportation was beneficial to you during your stay. Guest satisfaction is our top priority, and we greatly appreciate your compliments. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Aka (Operations Assistant)
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w***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
City view, very cold AC.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, We sincerely thank you for your stay at our hotel on May 20-21, 2026, and for taking the time to write a review. We are delighted to hear that you were satisfied with the city view from your room and the comfort of the air conditioning system, which worked very well throughout your stay. Your positive feedback means a great deal to us and encourages us to continue striving to provide the best service to all our guests. We hope to welcome you back again in the future. Sincerely, AKA (Assistant Front Desk)
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A***i
icon-origin-TRAVELOKA
6.7
/10
Reviewed 13 week(s) ago
The room smells damp and sometimes has a foul odor.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Thank you very much for staying with us from May 14-17, 2026, and for taking the time to write a review. We apologize for the inconvenience you experienced regarding the humidity and unpleasant odor in your room. Your feedback is very important to us, and we will immediately contact our housekeeping and maintenance teams to improve your room and make it more comfortable for future guests. We hope to welcome you back again in the future. Sincerely, Aka (Operations Assistant)
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agus
icon-origin-TRAVELOKA
6.4
/10
Reviewed 15 week(s) ago
When we were getting ready to check out, the lights suddenly went out and we ended up doing our activities in the dark, which turned out to be the standard setting at this hotel, namely lights going out at 12.00.
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Accommodation's Reply
11 May 2026
Dear Mr. Agus P., Thank you for staying with us on May 2-3, 2026, and for sharing your experience. We apologize for the inconvenience caused during checkout due to the sudden power outage. Your feedback is very important to us, and we will use it to improve our evaluation process so that information regarding the electrical settings in the room can be communicated more clearly to guests, ensuring a more comfortable stay for you. We hope to welcome you back again in the future for an even better experience. Sincerely, Aka (Operations Assistant)
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