Madasari Village

Dear D*a. Warm greetings from Madasari Village by Mabano Estates. Thank you for your positive review and rating of Madasari Village by Mabano Estates. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back again soon for an even better experience. Best regards. Madasari Village Management

Dear Ratnaningsih. Thank you for your review. We apologize for the unpleasant experience you had during your stay. Your feedback regarding the comfort of the tent and the attitude of the staff is very much appreciated and will be followed up immediately as material for evaluation and improvement of our services in the future. We are committed to continuously improving the quality of facilities and services in order to provide a much better experience for all guests. Best regards, Management Madasari Village

Dear valued guest. Thank you for taking the time to provide your review. We are very pleased to know that you are satisfied with the cleanliness of our facilities, the strategic location near the beach, and the service provided by our staff. Your suggestions regarding the provision of hotel slippers and a hot water kettle in the room are highly appreciated, and will be considered in our efforts to improve the quality of our services. We look forward to welcoming you back in the future. Sincerely, Madasari Village Management

Dear Mr. Taufik H. Thank you for sharing your experience and providing us with valuable feedback. We apologize for the inconvenience you experienced during your stay. We are currently evaluating to improve the marking on Google Maps to make it more accurate and easily accessible to guests. We also note the importance of providing standard drinking water, room amenities, and improving professionalism in reception services. Regarding the bathroom, we apologize for the inconvenience. Moving forward, we are committed to ensuring that private facilities are well maintained, in accordance with guest comfort standards. Your input is a serious concern for management in our efforts to improve the quality of service and facilities. We look forward to welcoming you back with a much better stay experience. Sincerely, Madasari Village Management

Dear valued guest. Thank you for taking the time to share your experience. We are very sorry to hear that your experience was not as expected, especially regarding the access to the location. We understand how uncomfortable it can be when expectations are not met, especially when the journey feels confusing. For that, we will immediately evaluate and improve, both in terms of conveying location information and descriptions of accommodation types on the booking platform. We also recommend guests to contact our reservation team directly before arrival, so they can get directions and reconfirm the facilities booked. We appreciate any feedback given, as it is a motivation for us to continue to improve the quality of our services. Sincerely, Madasari Village Management

Dear q*r. Warm greetings from Madasari Village by Mabano Estates. Thank you for choosing to stay with us. We apologize for the inconvenience you experienced regarding the difference between the type of accommodation booked and the one available upon arrival. We understand that you thought you booked a bungalow, but got a tent when you arrived at the location. This is certainly not the experience we want for our guests. We recommend that you always double-check the order details on the application before completing the payment, and do not hesitate to contact us directly if there is anything unclear. We are also coordinating with Traveloka so that the information displayed is always accurate and appropriate. Your input is highly appreciated and will be used as evaluation material to improve the quality of our services in the future. Best regards. Madasari Village Management.

Dear Syifa VS Warmest greetings from Madasari Village by Mabano Estates, Thank you for taking the time to share your experience staying at Madasari Village. We are very happy to hear that our service meets your and your family's expectations. Your feedback means a lot to us. We also appreciate the suggestions that have been submitted, and are pleased to inform you that the bungalows with en-suite bathrooms are now available and can be booked in the near future. It was an honor for us to serve you and your family. We look forward to welcoming you and your family back to Madasari Village by Mabano Estates on another occasion. Sincerely,. Madasari Village Management

Dear M*a. Warm greetings from Madasari Village by Mabano Estates. Thank you for sharing your stay experience and for taking the time to give a review to Madasari Village by Mabano Estates. Glad to know that our service is in accordance with your and your family's expectations. It is an honor for us to be able to serve you and your family. We look forward to welcoming you and your family back to stay at Madasari Village by Mabano Estates. Best regards, Madasari Village Management